Petsense

+1 910-361-4978

907 McColl Road, US-401, Laurinburg, NC 28352 United States of America

Open Today: -

Quick Facts About Petsense

Petsense Place, based on the comments provided, seems to have several strengths that contribute to its positive reputation among customers. These strengths include excellent grooming services, friendly and welcoming staff, a variety of products for different animals, and a clean and organized store. However, there are also weaknesses mentioned by some customers, such as instances of rude staff and a lack of efficient customer service at the register.

One of the significant strengths of Petsense Place is its grooming services. According to one comment, a customer praised Kim, the groomer, for doing a wonderful job and making their dog Sasha beautiful. This positive experience demonstrates the expertise and skill of the grooming staff at Petsense Place. Additionally, another customer complimented the store's nail trimming service for their dog, emphasizing the quality of care provided.

Another strength is the customer service and staff's attitude towards animals. One comment mentions that the staff at Petsense Place is always amazing and welcoming, particularly during adoption events with the Richmond County Animal Shelter. The employees not only ensure that the adoption events run smoothly but also make sure they have everything necessary for the animals. This shows their dedication to animal welfare and their passion for their work.

The product selection at Petsense Place is also mentioned as a strength. One customer expresses satisfaction with the variety of products available, indicating that the store carries a wide range of items for different types of animals. This comprehensive selection makes it convenient for customers to find what they need for their pets, whether it's food, toys, or other supplies.

Cleanliness and organization are also mentioned as strengths of Petsense Place. The comments do not explicitly state these factors, but customers generally have positive impressions about the store. Their positive experiences imply that the store is well-maintained and visually appealing, which contributes to a pleasant shopping experience.

Despite these strengths, there are also some weaknesses mentioned in the comments. One customer states that the employees are rude, suggesting that there may be instances of poor customer service. Another customer mentions a long wait time at the register, indicating that there might be an issue with efficiency in customer service. Additionally, a concerning comment reveals that someone witnessed a person leaving the store without paying, implying a potential lack of proper security measures.

In conclusion, Petsense Place has several strengths, such as excellent grooming services, friendly and welcoming staff, a variety of products, and a clean and organized store. These strengths contribute to positive customer experiences and the store's reputation. However, there are also weaknesses mentioned, such as instances of rude employees, slow service at the register, and potential security issues. Addressing these weaknesses will be crucial for Petsense Place to continue providing a positive and enjoyable experience for their customers.

Best TL Reviews

Took our dog for the first time yesterday Kim the groomer did a wonderful job and made her Sasha beautiful. I will be bringing both our dogs in the future Thanks again Kim

I love coming out to Petsense, I work with the Richmond County Animal Shelter and have been doing adoption events there and the staff is always amazing, and so welcoming they also make sure that we have what we need for the animals. You can definitely tell that everyone who works there loves and enjoys all animals.

This place is amazing and the cats are so sweet and cute I really want one but I already have a guinea pig and two dogs

I only came here once since I been here, but I loved that she did my didymus (dog name) nails great.

Went in for some arcana dog food which happened to be on sale since it was within 5 months of expires, plenty of time for our beast to devour the dog food. Very friendly staff.

First time here and I was impressed by the kindness of the staff and the selection of products

I love this store!!! They have everything you need for your four-legged babies !!!!!!

Employees are very rude . Always have to wait at register. Very easy to walk out of store . Infact I saw someone walk out without paying.