Phantom Farms

+1 401-333-2240

2920 Diamond Hill Rd, Cumberland, RI 02864 United States of America

Open Today: -

Quick Facts About Phantom Farms

Phantom Farms has several strengths that make it a popular destination for breakfast and other treats. One of its main strengths is the beautiful farm shop and unique seating area. Customers appreciate the ambiance and aesthetics of the place, especially during holidays when it is beautifully decorated. The farm shop offers a variety of merchandise, providing customers with options beyond just food and beverages. Additionally, being a supporter of small businesses, family-owned, and other farms gives Phantom Farms a strong reputation in the community.

The freshness and taste of the food and beverages also contribute to Phantom Farms' strengths. Customers mention that everything is fresh and tasty, and the bagels are particularly noteworthy. Custom made sandwiches are also available, adding to the variety that customers can choose from. The farm shop also offers a wide range of sweets, sandwiches, salads, and more, appealing to different tastes and preferences.

Another strength of Phantom Farms is its popularity for breakfast. Many customers mention that the place gets packed in the mornings, indicating that it is well-loved by the community. This popularity suggests that the quality of breakfast offerings is consistently high.

In terms of customer service, Phantom Farms generally has positive feedback. Many customers highlight the kindness and friendliness of the workers, which compensates for occasional issues, such as hit-or-miss coffee quality. This positive customer service experience contributes to building customer loyalty and enhancing the overall dining experience.

Phantom Farms also offers activities beyond the farm shop, such as apple picking and pumpkin selection. These activities attract customers who are looking for a family-friendly outing. The prices for these activities are deemed reasonable by customers, adding to the appeal of visiting Phantom Farms.

However, there are also areas where Phantom Farms could improve and weaknesses that should be addressed. One recurring issue mentioned in the comments is the lack of signage around apple picking. Customers express a desire for clearer instructions and information about the picking areas, apples in season, and where to obtain bags. Improving signage would enhance the customer experience and reduce confusion.

Another weakness mentioned is the inconvenience of paying with cash. While Phantom Farms offers the convenience of accepting cards, customers who prefer to use cash found it cumbersome as the staff had to repeatedly go to the office for change. Implementing a more streamlined process for cash transactions would improve efficiency and customer satisfaction.

There are also a few comments about the latte quality and customer service related to this item. One customer states that their latte was made incorrectly and they were asked to pay more for it. Ensuring consistent quality in beverages, especially popular ones like lattes, is essential for customer satisfaction. Addressing any issues with the point of sale system and providing proper training to staff will help overcome these weaknesses.

Overall, Phantom Farms has many strengths that contribute to its popularity, including its beautiful farm shop, fresh and tasty food offerings, and supportive stance towards small businesses and farms. However, there are areas for improvement, such as enhancing signage for apple picking, streamlining cash transactions, and ensuring consistent quality in lattes and customer service. By addressing these weaknesses, Phantom Farms can continue providing a great experience for its customers.

Best TL Reviews

A beautiful farm shop with a unique seating area. The place gets packed in the morning for breakfast and runs out of bagels so fast. We went here for coffee and bagels in the morning. Everything is fresh and tasty. They do have sandwiches as well, you can get custom made sandwiches too. Apart from the breakfast, I have added a few pictures of different kinds of merchandise that they offer in their shop as well.

So Beautiful. Come see for yourself & enjoy a cup of coffee! Sweets, Sandwiches, Salads, & much more! Supporter of Small Businesses, Family owned, & other Farms. ❤️❤️❤️

I love this place. I have loved this place for years and they just keep getting better. Their little seating area is soo pretty--especially if you can catch it around the holidays when they have it all decorated. So lovely and their baked goods are perfection. Coffee is hit or miss sometimes, but the workers are all so kind enough that it makes up for it---plus, their bagels are sooo good. Love it.

Had a lovely day apple picking, selecting pumpkins for carving, and enjoyed the country store and cafe.

We did wish there was more signage around apple picking altogether. We had no idea who to go to or how to get a bag so we asked the folks inside at the cafe and they said go to the yellow hut outside which wasn't attended. Luckily a woman working there saw us and spoke with us. They do accept cards which is nice but we had cash which was a bit of a pain for her having to constantly go into her office for change. It was overall reasonably priced to apple pick and for the pumpkins we selected.

While apple picking we were a bit lost and wished there was more signage up front about what apples were in that area, what's in season, and where the main picking area was. We managed but it was a little bit of roaming around to get there.

Never disappoints always a great family morning run for breakfast an treats. And of course most important coffee! Even though the lines can get long an crazy weekends your not waiting long and plenty of seating indoors. Even more so after there renovations.

Awesome service great food in an enjoyable comfortable atmosphere. Try a breakfast sandwich or one of there delicious muffins hot or iced coffee they have flavored coffee as well. Enjoy your meal

Sandwiches are great. Customer service/lattes not so much. Never complained in the past, but you shouldn’t be asked to pay more for a $5 latte they made incorrectly.

Love this place - a wonderful spot to meet friends for a coffee and a pastry at a reasonable price! Can tell the employees are struggling with the new point of sale system…but that is a small inconvenience to the customer and everything is still great.