Quick Facts About Platinum Cuts
Platinum Cuts appears to have some strengths and weaknesses based on the comments provided. Let's analyze each aspect in detail:
Strengths:
1. Convenient Booking System: One customer mentioned that the new booking system at Platinum Cuts makes it super convenient to come in and get out without waiting for long periods of time. This indicates that the salon has implemented a system that prioritizes efficiency and customer convenience.
2. Skilled barbers: Multiple comments highlight the excellent work done by the barbers at Platinum Cuts. Customers express satisfaction with the quality of haircuts their sons received and praised the barbers for treating their children like young men. Another customer commends the amazing job done by Mr. CJ and how sharp his kids looked after the haircut. Additionally, a customer from California mentions that he and his friend received great cuts before a wedding, and both were highly impressed by the barbers' skills.
3. Friendly and Informative Barbers: One customer appreciates the friendly nature of the barbers, mentioning that they are among the nicest people one will come across. Another customer comments on the professionalism and informality of the barbers, which creates a comfortable and welcoming atmosphere. This positive impression indicates that the barbers at Platinum Cuts are skilled in customer service.
4. Cleanliness: A customer visiting from out of town remarks that the shop is exceptionally clean and expresses gratitude for finding such a well-maintained establishment. This demonstrates that Platinum Cuts places importance on hygiene and cleanliness, which is crucial for customer satisfaction.
Weaknesses:
1. Lack of Attention and Professionalism: A customer mentions that the stylist did not listen to their haircut requirements carefully and instead focused on talking to a colleague. This lack of attention raises concerns about customer service and professionalism, suggesting a potential weakness within the establishment.
2. Inconsistent Quality: Another customer complains about receiving a haircut that was much shorter than desired, implying that there may be inconsistencies in the quality of services provided by different barbers at Platinum Cuts. This raises doubts about the overall reliability and standardization of the haircuts offered.
3. Poor Time Management: A customer describes how they had a negative experience due to poor time management. Despite making an appointment through Facebook and specifying the time needed to finish the haircut, the barber informed them upon arrival that they would have to wait and ended up prioritizing other customers. This indicates a lack of professionalism and an inability to manage customer expectations.
4. Unfriendly Atmosphere: A customer shares their negative experience regarding the unfriendly atmosphere. The lack of acknowledgment and communication from the employees and owner, along with being skipped over for other customers who arrived later, created a negative impression. This suggests a weakness in customer service and a lack of professionalism within the establishment.
Overall, Platinum Cuts has some strengths, including a convenient booking system, skilled barbers, friendly service, and a clean environment. However, there are several weaknesses, such as a lack of attention and professionalism, inconsistent quality, poor time management, and an unfriendly atmosphere. Addressing these weaknesses could lead to an overall improvement in customer satisfaction and loyalty.
Best TL Reviews
The new booking system makes it super convenient to come it and get out without waiting long periods of time. Tell does an amazing job on my sons haircuts and make sure they are treated like young men. Highly recommended!!!
Mr. CJ did an Amazing Job!!!! My kids came out Of his shop looking SHARP!!!!! Im so pleased!!!!!
Malik did a awesome job on my son's hair. He was nice. Very professional Little Barbershop talk but that's why I like taking my son to Barbershop. Hear men instead of woman ????
I'm from California. As my friends best man, I brought both of us here to get a couple of cuts right before the wedding. First off I'd like to say that all these guys are some of the nicest people you'll come across. Where I'm from you typically have to make an appointment with a barber days (sometimes weeks) in advance and there's no guarantee that your cut will be good. At Platinum I asked how it worked and they let us know that we just had to sit and wait for someone to be available. Awesome! In 10 minutes we were both in the chair. Now my friend (half Filipino half white) hates getting his haircut, but even he had to admit that he looked sharp as hell. My cut was just as good! The guy (wish I could remember his name) gave me exactly what I asked for and frankly, I'm sad that this place is 3000 miles away from me now. HIGHLY reccomend this place to anyone!
The stylist didn’t even carefully listened to me carefully and started cutting my hair; he was just talking to his mate the whole time. My friend got a haircut right before I did, and I told him I just wanted it a little bit short. This guy gave me almost a buzz cut; my hair is really short now. He also trimmed off my facial hair without asking me so I had to shave off my whole face when I went home. I could have gone to great clips and gotten a better haircut for half the price. Would really not advice going to this place.
I am rating this particular barbering experience two (2) out of five (5) stars based on professionalism, lack of concern for client's time, and distance. I initially booked my appointment via Facebook, where I was very detailed about what I was looking for and the time that I needed have my cut finished. Remarkably after talking with Trelle, he informed me that he does not book appointments on Fridays but that if I came at 2 p.m. I am good to sit in his chair by 2:30 p.m. I traveled from NE Roanoke to the shop and got there around 1:50 p.m. only to find to my surprise that he had five (5) other guys waiting on him as well. I eventually took my business elsewhere as I stated to him and his manager that I am not waiting like the gentleman beside me who stated he had been waiting for an hour and a half. This experience was not at all what I was expecting.
I was in Roanoke for a meeting and the hotel employee told me about this shop. This is the Best Barber Shop ( Bar None ) and it was so clean that I knew that I was in the right place. The barber that cut my hair was very professional and informative about the city and the shop ( New York Gaint Fan ). If you are ever in the area, it’s a must place to go !!!!!!! Thank God that we still have Great businesses around........ May God bless this World ???????????????????????????????????????????????????????? and POWER to the people ✌????
The atmosphere as soon as I walked in was unfriendly which wasn't necessarily a big deal, staring at heads all day would get to me too. I sat down in the waiting area and none of the employees or the owner even spoke to me or looked my way, seeing as they were busy I didn't even mind. What got to me was as I waited patiently for 20 to 30 mins for a cut, 2 other people walked in a few minutes after me. Turns out one was one of the employees son and the other was someone's father. They were both given cuts before me, a paying customer! I was a little irritated at that point but didn't make a deal, but that wasn't the worst of it. After they started on both of their family members haircuts, the owners first words ever to me was that they " were going on a lunch break for an hour" and I had to come back later!? Why did you have me sitting there for 30 mins only to be skipped by 2 people and kicked out ? These guys don't care about their costumers or their time.
This was my first and last time ever at a barbershop.
Platinum Cuts Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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