Quick Facts About Posh Nail Salon
Posh Nail Salon has a mix of strengths and weaknesses based on the comments provided. Let's take a closer look:
Strengths:
1. Professional service: Multiple customers mentioned that they received excellent service at Posh Nail Salon. They expressed satisfaction with the quality of their nails and the expertise of the nail technicians. The salon is commended for providing professional service and taking care of customers.
2. Availability and efficiency: Posh Nail Salon seems to be efficient in managing appointments. Customers have mentioned that they were able to get in quickly, even as walk-ins. The fact that they had many available chairs and separate sections for pedicures and manicures indicates good availability and efficient service.
3. Creativity and range: Some customers appreciate the creative skills of the nail technicians at Posh Nail Salon. They mention unique features like mood colors and creative designs. This suggests that the salon offers a range of options to cater to various customer preferences and style choices.
4. Salon atmosphere: A customer commented that Posh Nail Salon had a cute and quiet atmosphere where everyone seemed to be focused on their work. This indicates a pleasant and relaxing environment, which can enhance the overall customer experience.
Weaknesses:
1. Staff turnover: A common complaint mentioned by multiple customers is the departure of certain staff members, such as Heather and Mandy. This loss of experienced and well-liked technicians may have affected the overall quality of service. Customers seem disappointed and feel that the salon has not been the same since these professionals left.
2. Communication and understanding: One customer had difficulty explaining their desired nail design to the nail technician. This suggests a weakness in communication and understanding of customer preferences. Clear communication between customers and staff is crucial to ensure customer satisfaction.
3. Customer service: There were negative comments regarding the customer service at Posh Nail Salon. One customer felt that the staff member was upset because they walked in without an appointment. Another customer mentioned receiving poor customer service when their lashes started falling off shortly after the service. These instances suggest a need for improvement in customer service and ensuring that customers feel valued and well taken care of.
4. Quality decline: Several comments indicate a decline in the quality and professionalism of the salon over time. Customers mention feeling rushed, receiving sloppy nail applications, and experiencing nails that were not up to their expectations. This decline in quality may have resulted in some customers feeling dissatisfied and questioning the value for the price they paid.
In conclusion, Posh Nail Salon has some strengths such as professional service, availability, creativity, and a pleasant salon atmosphere. However, there are also weaknesses that need to be addressed, including staff turnover, communication and understanding, customer service, and a decline in quality. Recognizing and addressing these weaknesses could help improve the overall customer experience and satisfaction at Posh Nail Salon.
Best TL Reviews
I use to love posh, but after today I will never return. It’s never been the same since Heather left years ago and now Mandy is gone as well. I simply needed one nail fixed I got there around 12:45 and they told me to come back after 5 and it wasn’t even my fault my nail was messed up, they didn’t put a clear coat over my glitter and it peeled right off. Went to Coco Nail and Spa and they fixed my nails with no hesitation and they made it look how I wanted it to. Also I got my lashes done Saturday as well and they are already falling out, Mandy was so awesome with lashes I’m so sad she left.
They got me right in. They took care of me, and had my nails looking great and professional! With mood colors????
Found vy by searching nails on instagram…I booked her for a next day appt she took me right in. She is super sweet extremely fast and creative….she is the best nail tech I’ve ever had n I’ve had some good ones. The salon atmosphere was cute n quiet everybody just working. Got my eyebrows wax it was such a soothing experience. Definitely found my new forever salon while I’m here in Savannah.
Overall I had a good experience. Guy who did my nails did an excellent job of doing my nails. But when it came time to decorate them I had a hard time explaining to him what I wanted. I like a lot of bling and sparkle he kind of didn't get it so I ended up painting them myself when I got home.
They always does a great job when it comes to doing nails and toes! I love how they have so many available chairs and that the pedicure and manicure sections are separate.
I came here as a walk in to get my lashes done. I got the feeling that the young lady was upset because I didnt make an appointment (I didnt know that was their policy being that I'm not from Savannah). After conferring with her boss in the next room she came out walked to the back and the boss had to tell me to follow her and she would do my lashes. So, customer service is poor and needs improvement. Moving on, the decor was beautiful, lush and posh. And service was quick maybe too quick since my lashes started falling off 2 days later.
i’ve been going here since the ending of august 2021 i didn’t start having problems untill october 2021 as you can tell the difference my boyfriend brings me and i always get either a fill in & pedicure or full set o& pedicure my pink set was beautiful, the purple set was also beautiful!! i remember back in october with my yellow set i google translated the ladies conversation as a joke and another worker tried to service me but my nail tech said “ oh no this my client , good tipper “ so i started paying attention since clearly yall kno me and yk how i like to be serviced because “ ima good tipper so w my yellow set i felt like she rushed and i said something i NEVER keep my mouth close if i feel some way i speak up !! with my cow set i asked for straighter nails because sometimes their bulky and i don’t like that at all she said she’d file it down my nails were still fat therefore i didn’t tip my usual $25 i tip $10 &10 to who did my toes , fast forward to the set i have currently she completely rushed she dented one nail and laughed my nails are crooked i said “ their crooked “ she said “ i fix for you “ and continued polishing i then pointed out how both hands the nails look sloppy applied and she said “ you picky how boyfriend handle you “ and i laughed with her and said “ well he’s paying so he’s not want to pay for anything i don’t like “ i went to to the back and they charged my boyfriend $165 for nails literally so i addressed it because that’s a lot for nails that’s not even worth it now the service and quality i got w that purple set i would’ve paid $165 but for these ice cream nails absolutely not but ofc they refused a refund and she said “next time pick something else “ lol the more i went the less they cared about their quality and professionalism and just started throwing prices ! i will never step foot in there again tho i tell you that
This was my first visit. All I wanted on this day was gel polish over my own nails and they look great!!!! In and out in under 45 minutes. I will definitely be back.
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Posh Nail Salon Info
Amenities
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:30 PM |
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| Tuesday | 10:00 AM - 06:30 PM |
| Wednesday | 10:00 AM - 06:30 PM |
| Thursday | 10:00 AM - 06:30 PM |
| Friday | 10:00 AM - 06:30 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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