Quick Facts About Pro Top Nails
Strengths:
1. Excellent customer service: Many customers mention how nice and friendly the staff is at Pro Top Nails. They appreciate the warm and welcoming atmosphere, and the staff's efforts to make them feel comfortable.
2. Skilled nail technicians: Multiple comments mention the talented technicians at Pro Top Nails. Customers admire the work done by Mindy, Lee, Veronica, Ava, and Justin. They appreciate their attention to detail and ability to deliver great results.
3. Attention to detail: Customers highlight the technicians' ability to replicate designs or create even better versions than the pictures they provide. This showcases their attention to detail and dedication to satisfying customer preferences.
4. Quick appointments: Several customers mention that their appointments started on time. This indicates that the salon values punctuality and respects customers' time.
5. Ability to fix mistakes: One customer mentions that they had a bad experience at another salon and Pro Top Nails fixed their nails by removing the old set and applying a new one. This shows that the salon is willing to rectify mistakes made by others, giving customers confidence in their ability to deliver quality service.
Weaknesses:
1. Inconsistent results: While most customers are satisfied with the service at Pro Top Nails, one customer mentions being disappointed with their last visit. The acrylic nails were too thick and the color was not what they had requested. This inconsistency in results suggests that there may be some room for improvement in ensuring customer preferences are met consistently.
2. Lack of available lighter color options: The customer mentioned that the salon was having trouble finding the correct lighter pink color for their nails. This indicates a potential issue with the salon's stock or variety of colors, which can limit customers' options and satisfaction.
3. Pricing concerns: The customer feels that they overpaid for their new acrylic set, considering the length of the nails and the efforts made to fix the color mistake. This raises concerns about the salon's pricing strategy and whether it accurately reflects the quality of the service provided.
4. Injury during the service: The customer mentions that the drill used during their appointment broke their skin and caused soreness. While the mention of disinfectant shows that the salon addressed the issue, the fact that the injury occurred raises questions about the technicians' skill in handling equipment and ensuring customer safety.
In conclusion, Pro Top Nails has several strengths, including excellent customer service, skilled technicians, attention to detail, punctuality, and the ability to rectify mistakes made by other salons. However, there are areas that could be improved, such as consistency in results, availability of color options, pricing transparency, and ensuring customer safety during services. It's important for the salon to address these weaknesses in order to maintain and improve customer satisfaction.
Best TL Reviews
Absolutely amazing!!! I've been getting my nails done by Mindy since I was 16 (now 25) and she always goes above and beyond and this time she rocked this design!! I'm absolutely obsessed with this set of nails. Thank you so much Mindy!! Plus everyone is so nice!
I been coming here for the past 3 years. This place is awesome they take great care of you. Veronica , Mindy, and Ava are so sweet and there work is awesome. Thank you Veronica for my nails today I love them ❤️❤️
I love this place . Lee did my nails she is so good,sweet, and gentle. You should definitely come. My nails turned out just like the picture but better.????
Just had my nails done there today. Marbled acrylics with glitter. She did a beautiful job. Everyone was very friendly and my appointment started right on time.
Came here as a walk in to take off a horrible job another salon cursed me with. They assisted me right away, offered refreshments, took off the old carefully, and put on a new set. They took their time and did an excellent job im so happy with! This is my new salon. Inspiration from @bluemoonbeautyx
My family and I have been going to Lee and Justin for YEARS and they NEVER disappoint, ever ! Johnny is amazing as well ! But, Veronica has become my FAVORITE ???? I’m definitely going to keep booking my appointments with her ! ????
Xoxo Brat ????
First time here and I’m super impressed. Everyone was super nice, everything was clean, and my toes and nails are on point. New favorite location in East Orlando for my nails.
Overall, I really enjoy this nail salon, however, my last visit was not the best and now (a few days later), I am not satisfied with how thick the acrylic is. The first problem during my visit was that the "clear pink" acryllic was TOO PINK. I showed them a pic of what I wanted and they suggested that the color at the bottom of the french style was pink, not clear. So, they brought over the pink color to use. ( I didn't know any better because I never get french or pink &white nails.) Later, the owner admitted that it was not what she intended to order, but that she was having trouble finding the correct (lighter color) pink to purchase. I immediately expressed that I didn't like it. The tech wanted me to allow him a chance to try and lighten the pink. He filed the darker pink down and added a layer of regular , clear acryllic. It lightened it a little bit, but it's still too pink for my liking , plus, the nails are very thick. In addition to this, the drill broke skin on my pinky. I had to ask for disinfectant..which was a few daps of alcohol. The area is still sore. I ended up paying 60 for this new set (the nail length is not long, at all) and this price includes eyebrow wax service ($10). I feel like I overpaid for a new acryllic set and that I ended up paying for the tech's efforts to fix the error because the color was wrong.
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Pro Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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