QT Nails

+1 678-275-2052

1615 Ridenour Blvd #206, Kennesaw, GA 30152 United States of America

Open Today: -

Quick Facts About QT Nails

QT Nails place has received a mix of positive and negative comments. In order to understand the strengths and weaknesses of the salon, we will analyze the comments and identify recurring themes.

Starting with the positive comments, customers appreciate the service they received at QT Nails place. One customer mentioned being pleased with the staff being nice and helpful. This indicates a strength in the customer service aspect of the salon. Another customer specifically mentioned the nail technician Jo, praising her for doing a great job with SNS, a technique that not many nail salons have mastered. This highlights the technical skills of the staff at QT Nails place.

Additionally, several customers mentioned the cleanliness of the salon as a positive aspect. One customer described it as perfect, which suggests that the salon maintains high hygiene standards. This is crucial for a nail salon to ensure the safety and well-being of their clients.

Furthermore, one customer appreciated the transparency in pricing, mentioning that the beginning price was also the ending price. This indicates that QT Nails place is upfront about their pricing and does not add on extra charges for simple services. This level of transparency can help build trust with customers.

However, there are several negative comments that point out weaknesses in the salon. One customer shared a particularly distressing experience where the owner of the salon argued with them and hurt their nails during the service. The customer also mentioned that the owner called the police to remove them from the salon. This highlights a major weakness in customer service and communication at QT Nails place. The inability to effectively communicate with customers and handle disagreements in a professional manner tarnishes the salon's reputation.

Another customer expressed dissatisfaction with the quality of the service, mentioning that their nails were left incomplete and messy. They also discovered a cut after taking a shower, indicating a lack of attention to detail and proper hygiene practices. This reflects poorly on the technical skills and attention to detail of the staff at the salon.

Another weakness highlighted in the comments is the salon's inconsistency in providing the requested services. One customer mentioned that despite asking for SNS, they were given acrylic nails instead. Another customer mentioned that they were not able to get the desired nail shape because the salon was unable to fulfill their request. This indicates a lack of consistency and accuracy in providing the requested services, which can be frustrating for customers.

Furthermore, one customer mentioned their disappointment with the availability and wait times at the salon. They called ahead to inquire about the wait time and were given an estimate, but upon arrival, they were told they could not be serviced. This inconsistency and lack of communication regarding wait times can lead to dissatisfaction and the loss of loyal customers.

In summary, the strengths of QT Nails place include good customer service, skilled staff, cleanliness, and transparent pricing. However, weaknesses include poor customer service, communication issues, lack of attention to detail, inconsistency in providing requested services, and inadequate wait time management. These weaknesses can negatively impact the overall customer experience and reputation of the salon. QT Nails place should address these weaknesses in order to improve their services and retain customers.

Best TL Reviews

Really pleased with the service my son and I received at this salon.

I called for an appointment, the lady told me to come on in. As soon as we arrived we were seated immediately. The staff were super nice and helpful. I'm very pleased and we will definitely be back. Jo was my nail technician and she was GREAT!! I've been to several salons and not a lot of them have mastered the art of SNS and Jo did a great job!!

I would give 0 star if google allows me. They left my nails like this in the pictures and asked me to leave because they could not do the shape I wanted after I showed them a picture from their store review and messed up with it. And guess what? They called police to let me out because they refused to finish my nails for I was being “too picky”. This was a waste of tax payers money! The lady owner did my nails and argued with me while she was trimming and she hurt my nails a lot. She asked me to tell her what shape I like before she was done, so I did exactly what she said and then she complained that I'm too picky and said no one else in the store can do my nails. She doesn't speak English well so expect minimum communication. Worst nail salon and worst customer experience ever. And waste me 1 hour and half to get those junks.

Update: I found a cut that night after taking a shower. When I told the lady she hurt me, she said I have sensitive skins. It turned out she actually CUT me and that’s why I was hurt!!! Of course the finish of the nails were not done by them. They won’t be able to do that good!

It’s the customer service for me! Customer service is a lost art. This salon was perfect…quiet, clean and skilled workers. I wanted extremely short acrylic gel nails with glitter polish and that’s what I got. The beginning price was also the ending price. Some salons add on to the price for simple things.

So, typically I come here to get a full set and pedicure. I called ahead and asked for the wait and was told 3pm. I arrived on time and immediately the male told me he could not do my nails (a fill in). I asked why not, considering I get my nails done here often. He tells me he can’t do coffin shape. I said that’s fine, I would like them cut down and square shaped.. then he proceeded to tell me the wait was an hour. Immediately I left. This business definitely lost a loyal customer and now I see why their business has declined.

A nice lady name Jo ! did a amazing job . I came with my nails mess up and eve though they are short she made it look petty ! Thank you Jo !

I asked for SNS but was given acrylic. He filed my nails crooked and filed them so much on the sides there was nothing left to the point that he was filing my finger and now my fingers are sore and red. At the end of it all he said, “next time you come back they’ll give you dip. I do the brush.” Not sure why dip wasn’t an option this time when I came in asking for SNS. I came in with clean nails already filed in the shape I wanted and he ruined them and my fingers now. I’m very frustrated I even paid money for this.

I walked in and asked for a fill in they told me they do not do acrylic nails or “long”nails only SNS…

Helen is amazing!!! Jo is super talented her designs are out of this world!!!!