Quick Facts About Queen Nails and Spa
Queen Nails and Spa appears to have several strengths based on the comments provided. These include excellent service, a friendly and busy team, the ability to make appointments, attention to detail, accommodating last-minute requests, competitive pricing, a clean environment, and friendly staff. However, there are also a few weaknesses that should be addressed, such as difficulty reaching them by phone, long wait times without an appointment, and issues with time management.
One of the major strengths of Queen Nails and Spa is their excellent service. Multiple comments mention the perfect service they provide and how friendly the staff is. The small team allows for a more personal and attentive experience, as one comment specifically mentions how the technician took her time and did not rush the customer. This attention to detail and focus on customer satisfaction is a significant strength for the spa.
Another positive aspect highlighted by customers is the ability to make appointments. One customer mentions that it is best to make an appointment, indicating that the spa allows for bookings in advance. This allows customers to plan their visit and avoid potentially long wait times.
Additionally, the reasonable pricing is mentioned as a strength. One customer specifically mentions that other places in town charge more for the same results. This indicates that Queen Nails and Spa offers competitive pricing, making their services more accessible to a wider range of customers.
The clean environment is also noted as a strength. One comment specifically mentions the nice and clean environment, highlighting the spa's attention to hygiene and cleanliness. This is important to customers as they want to feel comfortable and safe while receiving their nail services.
Furthermore, the friendly staff and their ability to make customers feel welcome is mentioned in several comments. One customer states that "everyone is super friendly, easy to talk to!" This positive customer service experience is crucial as it helps build customer loyalty and creates a pleasant atmosphere for patrons.
However, there are a few weaknesses that should be addressed to improve the overall customer experience. Several comments mention difficulty reaching the spa by phone. One customer states that they called repeatedly with no answer. This indicates a potential issue with their phone system or lack of staff availability to answer calls promptly. Improving their phone communication can help better serve customers and address any inquiries or appointment requests.
Another weak point is the long wait times without an appointment. One customer states that they drove to the salon only to be told there was a long wait. This can be frustrating for customers who prefer not to make appointments or are in a rush. Implementing strategies to reduce wait times or providing accurate wait time estimates can be beneficial in addressing this issue.
Additionally, there is a comment mentioning poor time management. One customer states that they signed in but were consistently passed over for other customers who arrived after them. This reflects negatively on the spa's ability to manage appointments and accommodate all customers efficiently. Improving time management can help ensure fair treatment and a more organized customer experience.
In conclusion, Queen Nails and Spa has several strengths, including excellent service, a friendly and attentive team, the ability to make appointments, attention to detail, accommodating last-minute requests, competitive pricing, a clean environment, and friendly staff. However, there are also areas for improvement, such as phone communication, managing wait times, and enhancing time management during appointments. By addressing these weaknesses, Queen Nails and Spa can further enhance their positive customer experience and continue to attract and retain clients.
Best TL Reviews
There service is perfect. They have a small team and always busy and friendly. It's best to make an appt. It was my fast time, i always admired my workmates nails, so she referred me. Totally worth the time. The lady who worked on my hands took her time and did not rush me. #grateful
Service was good lady’s are very nice but that not what my focus is about. I don’t really get my nails done my a professional that often but normally there is not a thick area under my nail like there was this time..
Extremely happy with this classic set I’m from the east coast and was out trucking and they did such a wonderful job fitting me in for a full set!
Called repeatedly no answer. Drove there to be told its a very long wait without an appointment. Phone was ringing when I came inside. NO ONE even bothering to answer. Then was told I could pay a deposit to make an appointment, waste of time and gas.. I won't be back. Happiness nails got me and my Moms business and they answer there phone!!
My first time there, the lady's were so sweet! My nails look amazing, I took my son in there to get a manicure too and he had a wonderful experience as well. Other places in town charge way more for the same results. I loved the price and the way my nails came out.
Everyone is super friendly, easy to talk to! Just moved into the area and I found my new nail spot
Hands down, best nail salon I have ever been to. They are very friendly & do amazing work! Very nice & clean environment as well ????
Every time I come to Queen nails, I sign in, and they take the one that come in after me .they never have time, so I just leave not very good.
Place Pictures
Queen Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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