Queen Spa Nails

+1 901-837-2998

11680 TN-3 B, Atoka, TN 38004 United States of America

Open Today: -

Quick Facts About Queen Spa Nails

Queen Spa Nails has both strengths and weaknesses, as indicated by the comments above. This analysis will provide an in-depth understanding of the salon's performance in terms of customer service, skill level, and overall experience.

Strengths:

1. Speedy and efficient service: Several customers mentioned that they were seated and attended to promptly, with little to no wait time. This indicates that Queen Spa Nails values their customers' time and strives to provide a quick and efficient service.

2. Skilled and talented technicians: The comments mention the expertise and talent of the nail technicians. Customers specifically praised Duc for his proficiency in acrylic French manicures and promptness. The fact that customers return because of the same technician indicates a consistent level of quality.

3. Friendly and interactive staff: Many customers appreciated the friendly and accommodating nature of the staff at Queen Spa Nails. They mentioned feeling comfortable and welcomed by the technicians, which contributes to a positive overall experience.

4. Good lasting results: One customer noted that their nails still looked great after one week. This suggests that the quality of the products used and the technique employed by the technicians is effective in providing long-lasting results.

Weaknesses:

1. Inconsistent customer service: While some customers reported positive experiences with the staff, others had negative encounters. One customer mentioned feeling mocked and disrespected by a technician. This inconsistency in customer service indicates a lack of professionalism and attentiveness that can be damaging to the salon's reputation.

2. Limited space and crowded environment: A few customers mentioned that the salon was small and cramped. While this may not be a major concern for everyone, a crowded environment can make customers feel uncomfortable and impact their overall experience.

3. Neglecting customers and poor punctuality: One customer shared their disappointment with the wait time, stating that they were ignored and skipped over for their pedicure appointment. Additionally, they mentioned that their experience was further worsened by the fact that they sat in cold water for an extended period without any assistance. These issues reflect poor customer service and a lack of attention to customers' needs and comfort.

4. Pricing dissatisfaction: A customer expressed dissatisfaction with the price they paid for a pedicure, feeling it did not provide value for their money. This indicates a lack of transparency and clear communication about the services offered and their corresponding prices.

Overall, Queen Spa Nails has some notable strengths, such as skilled technicians, prompt service, and lasting results. However, they also exhibit weaknesses in terms of inconsistent customer service, overcrowding, neglecting customers, and pricing dissatisfaction. These areas for improvement should be addressed to ensure a more positive and consistent customer experience at Queen Spa Nails.

Best TL Reviews

I came in on a whim with my mother and sister in law. We were all greeted and seated right away. Duc did my acrylic french with tips and I could not be happier. Duc is fast, friendly, funny, and easy to talk to. He could tell I was nervous (had a bad experience somewhere else) so he asked if I was happy multiple times. I really appreciated that. The salon is a bit small and cramped; nothing fancy, but there was nothing wrong with it either. I've had my nails for a week now and they still look great. I highly recommend this place.

I usually like this place but the last time I went the guy I had was the rudest person I have ever meet in my life. First off, he was showing off because there were a couple of very attractive women next to me and I guess he thought if he’d embarrassed me he would look cool. I was telling him a story and he looks at me and says “that’s it’s? That’s the story, that is not a good story” then started laughing. He was just all in all a smart mouth man. He pulled my skin and my finger starting bleeding pretty bad and it hurt. THEN he gets MAD AT ME for bleeding and keeps saying “you must be a diabetic look at how bad you’re bleeding” and I keep saying no I’m not and he just saying I was in a very accusatory tone. Never going back. There was a lot of other rude things he did but I can’t remember because I just wanted to get the heck out that place and didn’t say a word to him the rest of the time

I think the service was horrible, and I think the price I paid for the pedicure wasn't worth my money or time.! Definitely not going back to them.!!

Very little wait time. Staff are friendly and helpful if you are indecisive. Definitely will return.

Update: I returned ???? I still love this place. This is officially my new nail place. 10 out of 10. Highly recommend ????

Very rude service. Very rough with my nails, made them bleed. I tried to explain what I wanted and man became frustrated and started mouthing. I was nice and still had him do my nails. He still didn't even do my nails the way I asked him to even after I tried to explain.

Every time I go in, I always get the same guy and he is fantastic! We don’t talk, but he’s gets the job done. I have never broken a nail, never smudged any and if they do smudge while still in the store, they do fix it. Honestly just an amazingly talented group of people :)

Worst Salon I’ve Ever Been To.

I came here a few months back and got a full set, and within a day of having them a nail broke right at the tip. I came back and got it fixed then the next day 2 more broke. I stayed away for a while but decided to come back today for a pedicure and I waited for 45 mins in the waiting area to be brought back. I even got skipped. I sat in the chair for another hour and the water got cold. Nobody helped me. I ended up walking out. Never will I be back. Very poor professionalism and customer service.

I came here from out of town to remove a previous full set that I didn’t like from a different salon. My nail tech Duc was very helpful In getting my previous set removed and giving me French tip for a great price. If I ever visit again I’ll make sure to drop by to get my nails done here because I loved it!