Quick Facts About Royal Nails & Spa
Royal Nails & Spa place has received both positive and negative feedback from customers. In order to provide a comprehensive analysis, the strengths and weaknesses of the establishment will be discussed based on the comments provided.
One of the strengths of Royal Nails & Spa is their ability to schedule appointments and provide a relaxing experience. Customers appreciate their flexibility and the fact that they do not rush or pressure them into other services. This creates a positive atmosphere and allows customers to have a stress-free experience at the salon. Additionally, customers recognize the cleanliness of the establishment, highlighting the importance of hygiene in a nail and spa business.
Another strength of Royal Nails & Spa is their ability to transform rough hands into great-looking hands. This demonstrates their expertise in nail care and their ability to deliver satisfying results. Customers appreciate the positive difference that the salon has made to the condition of their hands.
However, one weakness that emerges from the comments is the issue of punctuality. One customer mentions that they had to wait almost an hour for their appointment, despite the salon insisting on appointments. This suggests a lack of respect for the customer's time and can be seen as a weakness in terms of customer service. Punctuality is crucial in maintaining customer satisfaction and loyalty.
Another weakness that arises from the comments is the poor quality of acrylic nails. One customer complained about the thickness of the acrylic and how their nails started lifting shortly after getting them done. This raises concerns about the skill and expertise of the nail technicians at Royal Nails & Spa. Customers expect their nails to look good and last for a reasonable amount of time after receiving a professional service. The negative experience of this customer may discourage potential customers from trying their services.
In terms of customer service, one comment highlights the rudeness of the employees, describing them as unprofessional. This is a major weakness as it creates an unwelcoming atmosphere for customers. Friendliness and professionalism are essential qualities for a successful nail and spa business. Customers should feel comfortable and valued during their visit, and any disputes or conflicts among staff members should not be noticeable to the customers.
Another weakness that is mentioned is the painful experience that a customer had during their pedicure. This raises concerns about the competence and training of the staff. Customers expect nail technicians to be skilled and gentle during their services, ensuring a comfortable and pain-free experience. Inflicting pain and causing injuries is a significant weakness that can drive customers away and damage the reputation of the salon.
Despite these weaknesses, it is important to note that there were positive comments regarding the salon as well. Customers appreciate the friendly and accommodating staff members, such as the lady who stayed later for one customer. This highlights the potential for excellent customer service at Royal Nails & Spa.
In conclusion, Royal Nails & Spa has some strengths, such as the ability to schedule appointments, provide a relaxing experience, and transform rough hands. However, there are also weaknesses, including issues with punctuality, poor quality of acrylic nails, rudeness of employees, and painful experiences during services. These weaknesses can negatively impact customer satisfaction and the overall reputation of the salon. Thus, improvements in these areas are necessary in order to enhance the overall customer experience at Royal Nails & Spa.
Best TL Reviews
This place is fantastic!! They will actually schedule appointments and they do not rush or pressure you into their other services! It’s Super Clean and truly a relaxing experience every time!! The fact that they can actually make my rough hands look great, is a miracle in its self!
This is the third and last time. Ana is good but not good enough to make me wait almost an hour when I had an appointment which they insist on. My time is just as valuable as hers They don’t care about their customers I’m sure I will have no problem finding someone who respects my time and appreciates my generous tips.
I got acrylic nails done. Upon first inspection, I noticed the acrylic was super thick but figured I could deal with it until I came back for a fill. Then 2 days later, my nails started to lift so I went back to get this taken care of. The person worked on it but 2 days after that, they were lifting again. I guess you get what you pay for so I will not be going back and I will not be recommending this business.
Absolutely the worst experience. Rude people, made an appointment and waited for 45 minutes before leaving. The employees never once acknowledge us and when we let them know we weren’t going to come back because this was the third time we had to wait they just said “okay”. Well okay, I guess I’ll make my review and be sure to tell every girl I come in contact with how rude and unprofessional this business is.
I love them! The lady was very nice, I dident catch her name tho sadly. But she stayed later for me and evething! Thank you!
first time getting acrylics. costs $45 for square full set (i asked about coffins-said they were an extra $5). Tommy was decent at doing my nails, kinda rough when filing but not painful. polish is decent, not on skin or anything, but doesn't cover full nail like its suppose to. recommend getting blue hawaiian (light polish) and moon river blue (ring finger)
Horrible service. Very painful. Owner and employee had a dispute while I was getting a pedicure. The lady continued to do my pedicure but didn’t complete half of what was listed on the pedicure menu. I’m leaving with jacked up nail polish and worse looking feet then when I went in. Would not recommend if you’re wanting good quality or friendly atmosphere.
The manager is absolutely rude. The atmosphere is incredibly unwelcoming. They do nails well but made me bleed and burned my nails from going over it multiple times. I wouldn’t recommend going here.
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Royal Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | Closed |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:30 AM - 05:30 PM |
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Location
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