Saigon Nails

+1 406-829-1288

1220 SW Higgins Ave STE 2, Missoula, MT 59803 United States of America

Open Today: -

Quick Facts About Saigon Nails

Strengths:

1. Good customer service: Multiple comments highlight the friendly and efficient staff at Saigon Nails. Customers appreciate the pleasant experience and the kindness of the employees.

2. Cleanliness: Another key strength mentioned by multiple commenters is the cleanliness of the salon. A clean and hygienic environment is crucial for a nail salon, as customers want to feel comfortable and safe during their treatments.

3. Attention to detail: Customers praise the nail technicians for their attention to detail. The staff takes the time to clean and groom nails properly, ensuring a high-quality and thorough service.

4. Skillful technicians: Commenters specifically mention the skill and talent of certain nail technicians, such as Darren. Skilled technicians who consistently deliver excellent results can attract loyal customers and positive word-of-mouth.

5. Variety of services: Saigon Nails offer a wide range of services, from manicures and pedicures to dip powder and gel nails. This variety allows customers to choose the treatment that suits their preferences and needs, increasing customer satisfaction.

6. Availability and flexibility: The salon is described as busy, but commenters appreciate its ability to accommodate last-minute appointments. Being able to schedule appointments quickly and easily can be a competitive advantage, especially for customers with busy schedules.

Weaknesses:

1. Inconsistent quality: One negative review emphasizes a poor experience with dip powder nails. The customer complained about uneven nails, bubbles, and missing spots. This suggests a potential weakness in maintaining consistent quality across all nail technicians and services.

2. Self-correction required: In one comment, a customer mentions having to file their nails down and fix them at home after a service at Saigon Nails. This suggests a lack of attention to detail or precision by the nail technician, resulting in a dissatisfied customer and the need for additional maintenance.

3. Lack of technician identification: Some commenters express satisfaction with their experience but mention not knowing the names of the nail technicians who provided the service. This lack of personal connection and recognition can make it difficult for customers to request specific technicians for future visits, potentially impacting customer loyalty.

4. Pricing: While most reviewers did not explicitly complain about pricing, one comment mentions that prices are on par with other salons in town. This suggests that Saigon Nails may not have a competitive advantage in terms of pricing, which could potentially impact customer decision-making.

Conclusion:

Saigon Nails has several strengths, including good customer service, cleanliness, attention to detail, skillful technicians, a variety of services, and availability for last-minute appointments. However, there are also some weaknesses to consider, such as inconsistent quality, the need for self-correction by customers, the lack of technician identification, and potentially average pricing. Addressing these weaknesses and maintaining the strengths can help Saigon Nails improve customer satisfaction and attract more loyal clientele.

Best TL Reviews

If I could give zero starts I would. I spent $87 here to have dip powder done. They were nice enough but the nails are awful! They’re uneven everywhere, giant bubbles in spots and dips where he completely missed with the powder. Never going here again. I had to come home and file my nails completely down and fix them myself!!!!!! Complete waste of money and time

Edit: May 2022, I went back several times after this, but wanted to share the amazing job my nail tech did this time around. Thank you so much!! I am so happy ????

I had such a good time! This place is BUSY so make an appointment because they are worth it. I got the #1 deluxe pedicure and it was phenomenal. I didn't get the name of the lady helping me but she was just so sweet. Everyone here is super kind. I also got a full set done and they're gorgeous! I'm incredibly pleased and will definitely be going back. Thank you so much!

I have been going to Darren at Saigon Nails for a little over a year now. He is absolutely phenomenal! I get gel manicure with almond/oval shaping and he always does an excellent job. The salon is always very clean. I recommend scheduling an appointment because they can get busy on weekends.

Experience was great customer service was great not only that Valentine's Day nails the flat the neon the glitter and then metallic it was a hit I highly recommend this nail ???? shop

I was impressed by the cleanliness and the friendly, êfficient staff. I believe the prices are on par with other salons in town . The general pedicure was very well done, relaxing, and with lots of attention to massage. I was equally pleased with the quality of the gel mani. I'll return for sure.

Booked a last minute appointment and Saigon Nails was able to get me in. Did a beautiful gel manicure and pedicure. Took the time to really clean up my nails, paying attention to detail.

The shop is very clean. We did not have to wait very long for our appointment. It was an enjoyable, and relaxing, treat for my daughter and I.

Darren did my dip powder and manicure and I was extremely happy (and I'm very picky). He is very detailed. The salon is nice and clean.