Sean's Salon & Barbershop

+1 248-624-1200

1224 E West Maple Rd, Walled Lake, MI 48390 United States of America

Open Today: -

Quick Facts About Sean's Salon & Barbershop

Strengths: 1. Friendly and accommodating staff: Several comments highlight the friendly and helpful nature of the salon's staff. This is a significant strength as it creates a positive and welcoming atmosphere for customers. 2. Attention to customer preferences: The comments mention that the salon takes the time to understand and fulfill customer requests. This personalized service is a strength as it ensures customer satisfaction and loyalty. 3. Cleanliness: The salon is praised for its cleanliness, which is an important aspect for customers when choosing a salon or barbershop. 4. Skilled barbers: Many comments mention the expertise and skill of the barbers at the salon. They are commended for their ability to provide excellent haircuts, fades, and beard line-ups. 5. Marcel's exceptional service: Marcel, the mentioned barber, receives numerous positive comments regarding his professionalism, punctuality, and passion for his work. This highlights a particular strength in the form of an exceptional staff member.

Weaknesses: 1. Inconsistency in quality: One comment states that a previous haircut was not up to par. This inconsistency in the quality of haircuts is a concern as it indicates a lack of attention to detail or training among some staff members. 2. Poor handling of customer complaints: A negative comment suggests that the salon did not handle a customer complaint about a botched haircut in a professional manner. This reflects poorly on the salon's customer service and indicates a weakness in handling customer concerns. 3. Lack of accountability: The aforementioned negative comment also implies that the salon tried to deny responsibility for the botched haircut instead of offering a solution. This lack of accountability is a significant weakness, as customers expect businesses to take ownership of their mistakes and rectify them promptly. 4. Limited range of services: Although the comments mainly focus on haircuts, there is no mention of any additional services such as hair coloring or styling. This suggests a potential weakness in the salon's offerings, as it may not cater to customers seeking a broader range of services. 5. Lack of reviews or comments regarding other staff members: While Marcel is extensively praised, there is no mention of other barbers or stylists at the salon. This lack of reviews or comments regarding other staff members could indicate a potential weakness in consistency and quality across the entire team.

In summary, Sean's Salon & Barbershop has several strengths, including friendly staff, attention to customer preferences, cleanliness, skilled barbers, and the exceptional service provided by Marcel. However, there are weaknesses that need to be addressed, such as inconsistency in quality, poor handling of customer complaints, lack of accountability, limited range of services, and a lack of reviews or comments regarding other staff members. By addressing these weaknesses, the salon can further improve customer satisfaction and strengthen its overall reputation.

Best TL Reviews

Freundliches Personal, gehen auf wünsche des Kunden ein. Hat sich Zeit genommen und alles sauber gemacht wie ich es mir auch gewünscht habe. Komme wieder, und werde weiter empfehlen.

Been going here now for about 6 haircuts now. All have been great except the one I got before this time. As you can see from the one photo, not sure what happened here. This time though I had Marcel cut my hair and he did a great job and cut it exactly how I asked. Ask for Marcel!

This barber shop is one of the best barbershop I ever been in too very clean and friendly staff good and fast service all the barbers here they know what they’re doing 10 star all the way up

Marcel is great. He provides a great haircut everytime, and is always on time. I always, walk out of the salon, with a great haircut Thanks Marcel :)

One of the best places to get a haircut. You should definitely give it a try. 100% recommend this place.

One of the best barbershop I ever been in too best at fades and beard line up

I noticed that my sons hair was messed up after a few days, so I went back to get it fixed. I was willing to even pay for another haircut, but instead they were trying to state that this is not the place he got his cut instead of just agreeing to fix it. Very unprofessional and poor customer service.

I have been taking my son to so many barbers and never was satisfied with the end result. I live in the area and came across this barbershop and a barber named Marcel, he ended up helping my son. I highly recommend Marcel. Super professional and very passionate about his work. You will not be disappointed by his work. I almost had tears in my eyes leaving the salon.