Quick Facts About Secret Nails & Spa
Secret Nails & Spa appears to have several strengths based on the comments provided. One of the main strengths mentioned is the meticulousness of the technicians. Customers note that their dip manicures turned out well and that their nails were free from any imperfections such as hills and valleys. This attention to detail is crucial when it comes to nail services, as customers want their nails to be perfectly shaped and polished.
Another strength that is repeatedly mentioned is the cleanliness of the salon. Customers comment on the salon being clean and well-lit, which enhances their overall experience. Maintaining high cleanliness standards is important for a nail salon as it not only creates a pleasant environment but also prevents the spread of bacteria and infections.
The ability to accommodate walk-ins or provide quick appointments is also highlighted as a positive aspect of Secret Nails & Spa. Customers appreciate the flexibility in scheduling and the fact that they were able to get an appointment on the same day they called. This shows that the salon is responsive to customer needs and values their time.
The pricing at Secret Nails & Spa is also seen as a strength by customers. Many customers mention that the prices are reasonable, especially in comparison to other salons. This affordability factor is appealing to customers as they can receive quality services without breaking the bank.
Despite these strengths, there are also some weaknesses mentioned in the comments. One of the major weaknesses highlighted is the additional charge for credit card use. Customers note that there is a 6% charge for using a credit card, which can be inconvenient for those who prefer to pay with their cards. This additional charge may deter customers from using their cards and push them towards using cash instead.
Another weakness mentioned is a specific negative experience with acrylic nails. One customer had glue stuck underneath their nails and pointed dry glue visible on the sides of the acrylics. This poor application of the acrylic nails is a significant flaw in the service provided by Secret Nails & Spa. This negative experience may discourage potential customers from trying their acrylic nail services.
One customer also had a negative experience with booking an appointment. They scheduled an appointment in advance but were still scheduled on the wrong date, causing them to be dismissed when they arrived. This mishap in the booking process reflects a lack of attention to detail and organization within the salon, which can be frustrating for customers.
There is also a comment about rushed service and a lack of attention to customer preferences. Despite having an appointment, the customer had to wait for a while, and when they were finally seated, they did not receive the desired length or design. The rush in service and lack of attention to customer preferences can significantly impact the overall experience and satisfaction of customers.
Lastly, one customer found a hair in their nails, which is considered unhygienic and reflects poorly on the salon's cleanliness standards. Finding a hair in the nail service can be a major turn-off for customers and may lead them to question the salon's overall cleanliness and hygiene practices.
In conclusion, Secret Nails & Spa has strengths such as meticulous technicians, clean salon, responsiveness to appointments, affordable pricing, and positive experiences with certain services. However, there are also weaknesses including the additional credit card charge, poor acrylic nail application, booking mishaps, rushed service, lack of attention to customer preferences, and hygiene issues. These weaknesses should be addressed by the salon to improve the overall customer experience and maintain a positive reputation.
Best TL Reviews
I am very happy with my dip Mani. I've been other places where I left with hills and valleys in my nails. The tech was very meticulous. The salon was clean and well lit. They are doing renovations right now, but it still is a very nice place. WARNING: They charge 6% for credit card use. I'd be very happy to return and bring cash.
I called the day of and they got me an appointment right away. The people were super friendly and did an amazing job. I showed her a picture of what I was looking for and am very happy with how they turned out!
Well i had some guy do a my acrylic nails
he had glue that my finger tips were stuck to my nails underneath my nails. The glue underneath my nail had pointy dry glue I can see my old nail on the sides of the acrylic nails. The only thing I was happy with is the cats eye nail polish & design. I paid $50.00 for this
Very Nice Experience. They are very clean,professionally, efficient, my nails look Like A 10!Thank you for taking me without an appointment. I would suggest making an appointment.
I just found out about this place and I love it! I will be going back. Mimi did a fantastic job! Prices are great and the employees are real nice.
Scheduled an appointment for my fiancé days in advance so that she could be seen prior to our vacation just for them to schedule her on the wrong date so when my fiancé showed up they dismissed her and told her they were booked so there was nothing they could do cause of the mistake they made…will not be going back and will not recommend to anyone
It was my first time going and let me tell you, it was amazing. The people were friendly funny and clean. The service wasn't rushed even though they were busy. The options for colors was gigantic! Never seen so many ever. I went because I needed two nails fixed and a gel manicure and the gentleman who did them was a pro. I found my new nail place and I highly recommend it.
Bonus? The prices. Much better than other places and the work is superb. Go, now, quickly ????????
It was really rushed, had an appointment at 6:30 and had to wait till 6:50 to get seated. Wasn’t the length I wanted nor design, they said there wasn’t enough time cause they were closing. There’s also a hair in one of them. I was excited cause I saw they had good reviews but I should’ve scrolled down a little more.
Secret Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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