Serene Nail Spa & Reflexology

+1 520-505-9059

1049 N Kolb Rd, Tucson, AZ 85710 United States of America

Open Today: -

Quick Facts About Serene Nail Spa & Reflexology

Serene Nail Spa & Reflexology has received mixed reviews from customers, with some praising the service and others expressing disappointment. In analyzing these comments, it is possible to identify the strengths and weaknesses of the establishment.

One recurring strength mentioned by customers is the friendliness and skill of certain technicians, such as Annie and Kim. These individuals are consistently singled out for their excellent work and ability to understand and deliver on customer requests. The positive experiences with specific technicians highlight the presence of skilled and talented staff members at Serene Nail Spa & Reflexology.

Affordability is another strength that is mentioned in the comments. Several customers noted that the prices were reasonable and affordable, which is an important factor for many people when choosing a nail salon. The affordability of Serene Nail Spa & Reflexology may make it an attractive option for customers on a budget.

The ability of the owner to address and resolve customer concerns is also a strength that is mentioned. In one comment, the owner noticed that a customer was not pleased with their experience and offered a discount and apology. This demonstrates a commitment to customer satisfaction and a willingness to make amends when necessary. It also shows that the owner values feedback and takes it seriously.

On the other hand, there are several weaknesses that are identified in the comments, particularly related to the quality and speed of service. One customer mentioned that their pedicure was not as relaxing as expected, and the gel coating on their toenails was incomplete. Additionally, the comment states that four of their toes were bleeding, indicating that the service may have been too rough and painful.

Another customer expressed frustration with the prioritization of certain clients based on potential revenue. They recount an experience where the owner took on a family of four, despite the fact that the customer and another individual were already being served. This led to a delayed and rushed service, causing inconvenience and dissatisfaction for the customer. This incident suggests that the business may prioritize financial gain over the satisfaction of existing clients, which can be seen as a weakness.

In some cases, it seems that customer communication could be improved. One customer stated that they were unsatisfied with their nail technician but did not voice their concerns during the appointment. While the end result was better than expected, the lack of clear communication initially could have been avoided if the technician had taken the time to listen and fully understand the customer's preferences.

Finally, one comment mentions that the establishment appears to be closed or boarded up, leaving the customer uncertain about the future of the business. This suggests a lack of consistency and reliability, which can be seen as a weakness for potential customers who are looking for a stable and dependable nail salon.

In conclusion, Serene Nail Spa & Reflexology has some strengths, such as friendly and skilled technicians, affordability, and a willingness to address customer concerns. However, there are also weaknesses, including inconsistencies in service quality, prioritization of clients based on revenue, communication issues, and potential instability of the business. Understanding these strengths and weaknesses can help potential customers make an informed decision when choosing a nail salon.

Best TL Reviews

Nice lady, I feel like my service was really fast. I expected my pedicure to be more relaxing but NO. I got a gel pedicure and most of my toes nails are not fully coated, I can still see my nail. 4 of my toes are bleeding! It was a very painful experience. To be honest I am not happy with my pedicure, I am very disappointed!

Unfortunately I do not recommend this place.

This is my second time getting my nails done and i enjoyed my tech. She gave me her opinion on what would look good and im very happy with my nails. I definitely recommend.

UPDATED REVIEW

I have been a dedicated client for a few months. Every 2 weeks for gel pedi and dip mani. Cost me $100 each time, never in my life have I seen a business take priority to other clients just for more money. I went in at 10 am and I am the first client. A girl comes after me, she’s planning to spend a lot, acrylic nails and pedi. We both are being worked on, the daughter is sweet. The mother who I believe manages or owns took the girl next to me. She gets a call that a family of 4 want to get in for pedicures. She said they could get them all at the same time. There are only 3 workers, the family arrives at 1120, the mother had just started working on the girls pedi. The daughter finished my pedi and started my mani. The family of 4 are in a rush and they said they are going to leave. I could see they were agitated that there were only 3 workers. They needed to be in Phoenix by 3. Never in my life have I seen ANY business take someone who came first then put them last. I had acetone on my fingers for over 45 minutes in tin foil. My skin broke out terribly. I understand this family was in a rush but I had things to do, and I’m sure the poor girl next to me did too. To be there first and then put last is beyond terrible business. Not only did this business lose 2 dedicated clients, they lost having the chance of gaining a family of 4 because they lied about the amount of workers working. Terrible business practices. I ended up walking out because I was leaving to Europe the next day and I did not have the time to wait for the girl to do a man’s pedicure and a daughter manicure. Horrible, they lost $3000 a year from me, and I was a big tipper too. Shame. I took my business to Nail Zone.

1 star for the business overall, 2 stars for the daughter that is sweet that works there.

At first, I wasn't very pleased with my technician. I came in for a full set of pink and whites, and I felt he put the pink up too high on my nail. I expressed this to him, and asked if he could put more pink, and less white, so as to look more natural. His response was basically that it would grow out over time, and I wouldn't have to get a fill as soon, which I understand, but isn't what I asked for. The end result was better than I was expecting, so that was a relief. But what pleased me the most was the owner. This place has a lot of good reviews, which is why I chose it. And she did not disappoint. She noticed I wasn't exactly pleased, and offered me a discount. She really listened to my concerns, and was so sweet and apologetic. She changed the whole tone of my experience and we ended up hugging it out. She understands what excellent customer service, and next time I'm in town, I plan to visit her shop again.

I just went to serene nail spa Annie did my nails and eyebrow wax absolutely such an amazing experience shes amazing super nice and does an amazing job! I super recommend this place anyone here is a great choice to go to!

Annie did the most beautiful nail art and Kim gave me the most natural almond shape! I showed them a sample photo and these nails came out looking like exact replicas. Very affordable and the people are very sweet.

Wasn’t happy originally with how my nails came out, some of the issue was in part of me not speaking up during my original visit. But I ended extremely happy with the work Kim did on my nails! She fixed them for me.

Hello, Kim, and Annie!! This is Jeff, me and Connie have been coming to your business for several years. And, you take care of my toe nails. Annie is awesome at keeping them maintained and Kim is awesome at keeping my ingrown toe nail from bothering me. Thank you both, SO very much!! But, I miss you, guys. Something happened to your business and it is all boarded up. I hope everyone is OK. I miss seeing you guys!! I need to see you as soon as possible, as my ingrown toenail is bothering me again. And, I only trust your guys in taking care of it. I can't wait to hear back from you. Again, this is Jeff, and Connie too :). We miss coming in and getting our nails taken care of. Thank you SO much!!