Quick Facts About Serenity Nail Spa
Serenity Nail Spa has several strengths and weaknesses based on the comments provided by customers.
One of the strengths of Serenity Nail Spa is the professionalism displayed by the owner and staff. Customers mentioned that the owner did a great job and provided fast and high-quality service. This professionalism is also reflected in the cleanliness of the salon, with multiple customers mentioning that the spa is very clean and well-maintained. The fact that they offer natural nails and waxing services is also seen as a positive aspect by customers, as it provides them with a range of options for their beauty needs.
The availability of appointments is another strength mentioned by customers. Despite one customer's complaint about the difficulty in getting ahold of the salon via phone, others mentioned that they were able to get an appointment that worked with their schedule, even on short notice. The fact that they offer a cancellations list and called customers with available appointments shows that they are proactive in accommodating their clients.
Another strength of Serenity Nail Spa is the skill and expertise of the staff. Many customers mentioned that their nail technicians did a fantastic job and provided great results. One customer specifically mentioned their nail technician, Christina, as being highly skilled no matter which location they saw her at. This expertise is crucial as it contributes to customer satisfaction and loyalty.
However, there are also weaknesses mentioned in the comments. One prominent weakness is the front desk staff's rudeness and poor customer service. Several customers mentioned being treated in a rude manner by the front desk woman, which had a negative impact on their perception of the business. One customer even mentioned that this behavior is ruining the reputation of the salon and has caused them to recommend against visiting the establishment.
Another weakness mentioned by customers is the difficulty in booking appointments. Some customers found it hard to get a hold of the salon via phone, making it challenging to schedule appointments. While one customer mentioned the availability of a cancellations list, others mentioned that they were told there were no appointments available for a long time, which can be frustrating for potential customers.
In conclusion, Serenity Nail Spa has several strengths such as professional service, cleanliness, availability of appointments, and skilled staff. These factors contribute to a positive customer experience and satisfaction. However, the front desk staff's rudeness and poor customer service, as well as difficulties in booking appointments, are weaknesses that need to be addressed in order to maintain and improve the reputation of the business. By addressing these weaknesses and building upon their strengths, Serenity Nail Spa can continue to attract and satisfy customers in the future.
Best TL Reviews
I made an app after years of not going back due to the front desk woman being very rude. And when I made the app this time, I believe I spoke with one of the owners- she made an app for me for 3 weeks from the date that I called. I was having a c section and wanted to get my nails done after my baby was born.
The date finally came, I went to go get my nails done- and my app wasn’t in the computer. I asked if there was another time, the front desk woman was rude and told me I didn’t make the app there and that they could try to fit me in later the same day, I tried to make it work but with the newborn it’s hard to move things around so I called and asked if I could make an app for another day, the front desk woman was rude- told me I couldn’t make an app and told me that “we think you would be happier somewhere else” I said excuse me? You’re not letting me make an app for the future; she said “no” was extreme rude and hung up the phone. Santa Fe is a small town, I own a business here- and not matter how busy you are you should never treat people bad. She is making their business look bad and who knows how many other people she has done this too.
I own a hair and makeup business here; my boyfriend has a popular radio show, we know a lot of people and unfortunately with the taste I have in my mouth I will be telling people NOT to ever give this business any of their money.
It’s a shame; the owners are very nice. The front desk woman is ruining their business.
I went there on a whim for a last minute pedicure. They had an appointment that worked for my short timeline and I was in and out within half an hour. Christina does a fantastic job, always has no matter what location I have seen her at. It has amazing hours, great staff and super clean. I recommend going there. Definitely will be returning.
The owner did a great job! He was fast and very good, my nails look great!
Clean and always very happy with my service. Just really hard to get ahold of via phone, so hard to book appointments.
I called Serenity a few days ago and was told there were no appointments for a very long time, but, they do have a cancellations list! So, I added my name to the list and got a call today to come in at 2:15 PM for a basic pedicure. It was the BEST pedicure I've ever had. I arrived 15 minutes early, was escorted to the pedicure chair right at 2:15 PM and I was out of there in 45 minutes. It was clean, efficient, relaxing and my nail technician, John, was an excellent conversationalist on top of giving me one of the best looking/feeling and pain-free pedicures I've ever had. I have now booked recurring monthly appointments and couldn't be happier. Totally recommend this nail salon!
They were very busy, but took the time and did a great job
Very clean, they speak English very well, and do very good natural nails and waxing! I love Ivy! Call for appointment
Professionalism in every aspect of this business! ...
Absolutely love this place!!!!
Serenity Nail Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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