Quick Facts About Chikos barbershop
Chikos barbershop has received mixed reviews from customers, with both positive and negative comments. While some customers praise the place for its great service, cleanliness, and adherence to guidelines, others express dissatisfaction with their experiences, citing issues such as long wait times, unprofessionalism, and poor customer service.
One of the strengths of Chikos barbershop, as highlighted by a customer, is the great service provided by the staff. They mention that the barbers are talented and skilled, particularly praising Chico as one of the best barbers in Lebanon. This suggests that customers can expect high-quality haircuts from experienced professionals. Additionally, another customer notes that the atmosphere of the shop is good, indicating that the overall ambiance is welcoming and enjoyable.
Cleanliness is another strength mentioned in the comments. Customers appreciate that the shop follows hygiene guidelines, which is crucial in a place where personal grooming services are provided. This attention to cleanliness can help create a comfortable and safe environment for customers.
However, there are several weaknesses highlighted in the comments that should be addressed by Chikos barbershop. One common complaint is the long wait times. One customer mentioned that they had to wait for an hour to get a haircut, even after scheduling an appointment. This indicates a lack of organization and timeliness on the part of the barbershop. Another customer mentions waiting for at least 30 minutes, highlighting the need for improved efficiency in managing appointments. These lengthy wait times can negatively impact the customer experience and deter potential customers from visiting the shop.
Furthermore, there are concerns about unprofessionalism and poor customer service. One customer states that their appointment was forgotten, resulting in an hour-long wait. This kind of mistake shows a lack of attention to detail and disregard for customer convenience. Another customer shares a negative experience with a rude phone call from the barbershop. The lack of basic courtesy and the accusatory tone used by the person on the phone reflect poorly on the establishment's customer service standards. Such incidents can leave a lasting negative impression on customers and result in the loss of business.
Another weakness mentioned by a customer is the lack of an English-speaking attendant. While the majority of customers may be comfortable with the predominantly Spanish-speaking environment, it can be intimidating for those who do not know the language. To create a more inclusive and welcoming environment, having at least one staff member who can effectively communicate in English would be beneficial.
In conclusion, Chikos barbershop has both strengths and weaknesses based on the comments provided by customers. While they receive praise for their skilled barbers, cleanliness, and pleasant atmosphere, there are concerns about long wait times, unprofessionalism, and lacking customer service. Addressing these weaknesses by improving appointment management, staff training, and language diversity could help enhance the overall customer experience and reputation of Chikos barbershop.
Best TL Reviews
They have terrible service. Scheduled an appointment and they forgot so I had to wait an hour to get a cut. Very unprofessional do NOT recommend!
Fabulous place. Great service.
Nice, clean and always following guidelines
Chico uno de los mejores barberos en Lebanon y lo mas importante su humildad por que barberos arrogantes ay demas
I was not happy that they took so long because from the moment I walked in there was another Hispanic brother waiting for his haircut and so I sat and waited for at least 30 minutes and then being that I had things to do and couldn’t afford to wait any longer because the time it seemed like it was going to take to get my haircut didn’t allow enough time for me to get to do what I planned to do so I was very disappointed to not get my haircut but I love the Spanish community and I know very well that everyone at Chikos knows how to cut just if anyone is impatient or doesn’t go with at least a half day blocked off then don’t plan on getting a haircut plan on wasting your time
Had an appointment booked, was called the day before, I answered, I got no hello, no introduction, all that was said was that I had and appointment and was asked if I was coming to the barbershop or not. After I explained that my appointment was for the next day and for a different time, he said "let me check" after he checked he came back and all I got is a "You're right sorry" and then I was hung up on. So to summarize, he cold called me, accused me of not showing up for my reservation, when I corrected him, he then hung up on me.
Needless to say, due to the rudeness of the person on the phone, I then cancelled my reservation for the next day and have booked somewhere else. I won't be spending money supporting someone who doesn't have basic courtesy when dealing with customers when it wasn't their mistake. Nothing like getting a phone call out of the blue with someone accusing you of missing your appointment to really make a customer feel welcome.
Great customer service, professional, friendly, respectful, and on-time with appointments???? The only place I will take my sons and grandsons for their haircuts. Thank you so much guys and keep up the good work????????
I used to have the same barber for several years, but he has become unreliable.
I now go to Chiko's, where I get my hair cut by Joselo. The shop is usually packed on the day I go (every other Saturday), but I just call or stop by in advance to setup an appointment.
They probably could use a English speaking attendant, it's a little intimidating if you don't know any Spanish, BUT just speak to anyone and they will help you any way they can.
The prices are fair, and I'm always satisfied with the results.
Great service, good atmosphere, excellent hair cut.
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Chikos barbershop Info
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Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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