Silver Express

+1 704-629-6044

901 Gastonia Hwy, Bessemer City, NC 28016 United States of America

Open Today: -

Quick Facts About Silver Express

Silver Express has several strengths and weaknesses based on the comments provided. The strengths include friendly staff, cleanliness, convenience, and the support of a local business. However, the weaknesses highlighted are the high prices, particularly for cigarettes and snacks, the perceived lack of customer service from the one lady who never smiles or seems happy, and allegations of the manager prioritizing personal matters over running the store efficiently. Additionally, there are mentions of issues with giving change, a negative interaction with a rude employee, and suspicions of drug-related activities taking place at the store.

Starting with the strengths, the comments consistently mention friendly staff, except for one lady who never smiles or seems happy. This indicates that the majority of employees are pleasant and provide a positive experience to customers. Additionally, the store is noted to be clean, which is an important factor for customers when choosing a convenience store. Convenience is another strength, as one comment mentions that the store is the commenter's go-to store in Bessemer City. Lastly, there is support for the store being family-owned, indicating a desire to support local businesses.

However, the high prices of products at Silver Express emerge as a clear weakness. The comments mention that cigarettes and snacks are overpriced compared to other stores in the area. One commenter specifically highlights that their husband's cigarettes are significantly cheaper elsewhere, illustrating a potential disadvantage for customers who are price-sensitive. Another commenter mentions candy bars being priced at almost $4, which is perceived as excessive. The high prices seem to be a consistent concern, and the commenters express frustration and dissatisfaction regarding this aspect.

In terms of customer service, there are mixed opinions. While the majority of comments mention friendly staff, one woman is consistently highlighted as never smiling or seeming happy. However, it is noted that she is quick and the store is clean. This may indicate that although her demeanor is not perceived as positive, she is efficient in her role. Additionally, there is a mention of the manager prioritizing personal matters over running the store effectively, with allegations of the manager attempting to get phone numbers from female customers. This suggests a potential lack of professionalism and focus on the business.

Another weakness mentioned is an issue with giving change when paying with cash. While the comment does not expand on this concern, it suggests that customers may encounter difficulties in receiving correct change when making purchases.

There is also a comment detailing a negative interaction with a rude employee at the drive-thru. The commenter describes being ignored while the employee talked to someone else, and when they got out of the car, the employee displayed rudeness by rolling her eyes and slamming the door. This incident reflects a lack of professionalism and respect towards customers, which can significantly impact the customer experience.

Lastly, there is a comment suggesting suspicions of drug-related activities taking place at the store. The commenter mentions seeing an employee engaging in what they believe to be a drug exchange in the drive-thru, implying a potential safety concern and negative impact on the store's reputation.

Overall, Silver Express has strengths in terms of friendly staff, cleanliness, convenience, and local business support. However, the weaknesses lie in high prices, the perceived lack of customer service from the one lady, allegations of the manager prioritizing personal matters, issues with giving change, negative interactions between employees and customers, and suspicions of drug-related activities. These weaknesses pose potential problems for customer satisfaction and the overall reputation of the store.

Best TL Reviews

Friendly staff except for the one lady who never smiles or seems to be happy at all. But she's quick and the store is clean. Never had any issues. It's expensive as heck though. Husband's ciggs are a buck and change cheaper per pack in any other store in town. Snacks and drinks are overpriced as well. But I think it's family owned and I try to support local businesses.

I personally like going to this store because it's convenient but the prices are ridiculously crazy!! I can go to the Edgewood Mini Mart and Buy 2 Packs of Cigarettes and a Mean Bean Java and a 16oz. Sundrop and only spend right at 16$ and when I go to the Silver Express I spend 21$!!! I have seen Candy Bars to be almost 4$!!! I have always spoke my mind about their high prices!!! I think the store overall is great but it could use a New Look and New Computers etc.... I am not trying to give them a bad review but something has to be done about it... I seen a review where someone posted stating that a Man tries to get you're number... Well I have never experienced that and Ned is a nice Man who wouldn't ever come off to anyone like that... Or any of the Men who work in the Store... I guess one bad experience can turn many against one place... The only issue I have is HIGH PRICES ????

Dont stop here, the so called manager cares more about getting a phone number from any woman that walks into the store the managing the store. Doesnt know how to do simple transactions. Their are 3 other gas stations with in a mile that are far better to spot at.

If you pay for gas with cash, make sure your car will hold all you pay for. They won't give you your change.

My go-to convenience store in Bessemer City. Best prices for miles and friendly employees. The owner, Ned, is the most pleasant person to interact with if you go in the morning when he usually works.

Waited in drive thru for 10 mins while the employee talked to someone then i got out to ask for a drink. The little rude girl rolled her eyes slamed the door ..when i got back in the car other customers in line had to let me back up because her friend didnt move. I mean have a little respect for the customers your drug deal could have happened inside the store not in a drive thru with a line full of people. It looked like she was passing her meth . If u need drugs im guessing this is the place to go.

I love this store the staff are all amazingly nice the store is always clean and well stoked and the drive thru is heaven

Young lady there with blue hair,was very helpful to a old couple.they didn't quite understand wat they were doing wrong at the gas pump, trying to pay with a card,I'm not sure wat they were doing wrong ,but the employee went directly to them and did the best she could do to help...very good employees,their management could use a lesson from miss.blue...