Sol Beauty Supply

+1 217-693-7698

245 S Mattis Ave suite-b, Champaign, IL 61821 United States of America

Open Today: -

Quick Facts About Sol Beauty Supply

Sol Beauty Supply has several strengths that contribute to its positive reputation and customer satisfaction. Firstly, the staff members at Sol Beauty Supply are described as welcoming, helpful, and friendly. Customers appreciate the assistance and guidance provided by the employees, who have expertise in various beauty techniques and products. The fact that the staff is knowledgeable about different hairstyles and can do hair, makeup, lashes, and eyebrows is seen as a major advantage by customers.

Additionally, Sol Beauty Supply offers a loyalty program, which rewards customers with store credit based on points accumulated from purchases. This program incentivizes customers to continue shopping at Sol Beauty Supply by providing them with discounts and benefits. The availability of a loyalty program is seen as a strength because it enhances customer loyalty and encourages repeat business.

Moreover, customers appreciate the variety of products available at Sol Beauty Supply. The store is stocked from front to back with hair products, including different types of hair for various hairstyles. This wide selection ensures that customers can find what they are looking for and have access to a diverse range of options. The availability of various products is viewed as a strength because it caters to different customers' needs and preferences.

Furthermore, Sol Beauty Supply has a regularly updated inventory, with new products being added every Tuesday and Thursday. This commitment to keeping the inventory fresh and up-to-date shows their dedication to meeting customer demands and ensuring that they have access to the latest beauty products. The consistent addition of new inventory is seen as a strength because it keeps customers engaged and interested in visiting the store regularly.

Lastly, the fact that Sol Beauty Supply is described as a clean store with a welcoming atmosphere is seen as a positive attribute. Customers appreciate the cleanliness of the store, as it contributes to a pleasant shopping experience. The friendly and welcoming atmosphere also makes customers feel comfortable and valued, which enhances their overall satisfaction with the store.

Despite these strengths, there are some weaknesses mentioned in the comments. One customer mentioned that the ladies behind the counter can be more customer-friendly, suggesting that there may be some room for improvement in the overall customer service. Another customer expressed dissatisfaction with the denial of restroom access for their grandchild, which may indicate a lack of accommodation for customer needs.

It is important for Sol Beauty Supply to address these weaknesses to ensure that their customers have the best possible experience. Improving customer service by focusing on friendliness and attentiveness can greatly enhance customer satisfaction. Additionally, offering restroom facilities for customers can improve convenience and make the shopping experience more positive.

In conclusion, Sol Beauty Supply has several strengths that contribute to its positive reputation, including helpful and knowledgeable staff, a loyalty program, a wide selection of products, regularly updated inventory, and a clean and welcoming atmosphere. While there are some areas for improvement, addressing these weaknesses can further enhance the overall customer experience at Sol Beauty Supply.

Best TL Reviews

The experience is okay. The ladies behind the counter can stand to be a little more customer friendly

Everyone was very welcoming and helpful! I love the atmosphere and they are stocked from front to back with products. I love the variety of different hair they have!

I am a lead sales associate and specialist here at Sol Beauty. We distribute products for beauty and up keep. We are always helping new clients find and style themselves.

Zendra the lead manager specializes in crochet and natural styles and more than 10 years in the hair industry.

Tamika the assistant manager specializes in lace frontals and sew-ins, color application and more.

Brittany the lead cashier specializes in braids and natural styling, oil creation, hair and skin care products and more.

Myself (Jessica) specialize in twist, dreads, natural styling, wig refurbishing, Wig creation, color, braids and more.

We can all do hair, makeup, lashes, eyebrows and much more. We do so much to make sure you the client are pleased.

We offer a loyalty program:

500 points gets $25 in store credit

1000 points $50

1500 points $75 and so on

Wig card 5th wig purchased is 50% off and you can always start a new card for more discounts

10% off all purchases:

Senior citizens

Students

Military

Licensed Cosmologists

Teachers

Civil service

Display wigs

Come see us and get what you have been searching for. If we don't have it David and Steve will do their best to make sure we stock up on it. New inventory EVERY Tuesday and Thursday

I would give this store 10 stars if I could. I was hesitant to go in because of my ethnic background. I went in anyways and I was treated just like everyone else. The store is very clean, the people who work there are very friendly and very helpful. I started buying wigs for my own personal use in my business. I had no idea what I was doing so I asked them to help me. They took the time and made sure I made the right decisions. My customers love my wigs. I had such a pleasant experience there the first time that I have been back on many occasions for over more than a year now. I now buy almost everything I need from them beauty wise including make up and lashes. Thank you for being so diverse and so helpful. Kudos to this stores employees. All of them made me feel right at home just as it should be for all people of every ethnic background. Thank you again ladies. You sure know how to make a girl feel welcome.

Great customer service

They are NOT friendly from the door, these ladies act stuck up and very disrespectful. They wanted us to leave our mini book bags at the register, as if there was anything in there worth stealing, let alone in a mini book bag! Like get your life! Omg, what an insult to An Adult. Stealing is so childish. I would NOT tell anyone to shop there at all. They didn’t even have what we were looking for & they gave us a really judgmental look when we walked out without purchasing anything! The nerve! And you wonder why black businesses don’t thrive. Buy a vowel & get a clue that it’s because of your piss poor customer service skills. Kudos for opening your own business but news flash, it’s going to close down if you keep up that unprofessionalism.

Omg. My first time here I was soo lost. The staff was very helpful and patient. Thanks very appreciative.

Lots to see & buy & very affordable! ..only thing I didn't like my gkid needed to use restroom & we were denied it????