Super Kelly Beauty

+1 586-879-0782

20902 Gratiot Ave, Eastpointe, MI 48021 United States of America

Open Today: -

Quick Facts About Super Kelly Beauty

Super Kelly Beauty place has several strengths and weaknesses, according to the comments provided.

One of the main strengths mentioned is the wide selection of products available at the store. Customers appreciate the fact that the store carries a lot of different items, making it a one-stop-shop for all their beauty needs. This is highlighted by the comment stating that the store had everything the customer wanted for doing their daughter's braids. Additionally, another customer mentions that the store has a huge variety of hair products, including rare colors for braiding hair and wigs. This indicates that Super Kelly Beauty place caters to a diverse range of customer preferences.

Another strength mentioned is the availability of parking. This makes it convenient for customers to visit the store without worrying about finding a parking space. It also suggests that the store is located in a spacious area, which may contribute to its large selection of products.

The comment about the store having bargain basement low to moderate prices also indicates a strength. Customers appreciate finding affordable options, and it suggests that Super Kelly Beauty place provides products at different price points to cater to different budgets.

In terms of weaknesses, one common complaint is the lack of friendly customer service. Multiple comments mention that the staff is not very friendly towards customers. This can make the shopping experience less enjoyable, as customers appreciate helpful and welcoming staff members. The comment about the store needing staff who can communicate fluently in English and are knowledgeable about "black" hair indicates a potential communication barrier or lack of understanding regarding specific customer needs. This can be a significant weakness, particularly in a store that aims to cater to a diverse customer base.

Another weakness mentioned is the owner's rude behavior towards employees and some customers. This indicates a lack of professionalism and respect, which can create a negative atmosphere and discourage customers from returning to the store. The comment also suggests that the owner prioritizes profit over providing quality customer service.

The comment regarding the store not carrying smoothing hair products can be seen as both a strength and a weakness, depending on the customer's perspective. On one hand, it may disappoint customers who are specifically looking for smoothing hair products. On the other hand, it suggests that the store is responsive to current trends and has adapted its product selection to cater to the demand for curly hair products.

Overall, Super Kelly Beauty place has several strengths, including a wide selection of products, availability of parking, and a range of affordable options. However, it also has weaknesses, such as unfriendly customer service, a potential language barrier, and the owner's rude behavior. These weaknesses can impact the overall shopping experience and customer satisfaction.

Best TL Reviews

This beauty supply has a lot of stuff. Worth stopping in for. Heads up though, if you're looking for smoothing hair products, good luck. Most places don't sell them anymore because being curly is the big thing now. My hair doesn't like to stay straight when I flat iron it and humidity is not my friend, so I was disappointed about that, but it had everything else I wanted for doing my daughter's braids.

This store had a really nice selection. Plenty of parking. I went during the evening so it was a bit crowded but the line moved quickly. Their prices run from bargain basement low to moderate. It was my first visit to the store and I'll be returning soon to browse through any new items I missed during my first visit. I'm sure to find something that I like. It's really worth checking out. Happy shopping????

Huge stores in Eastpointe Michigan! Specially wigs sections and one of Lady who work in wigs. She is Very Kind to me and good service

???? will come back! Thanks!

This store has everything you needed for beauty plus clothing and shoes. I have one problem the staff isn't very friendly to the customers.

One of the largest beauty supply stores i have been to. This place has colors that you usually have to order online including rainbow , dark purple, even lilac colored braiding hair! They have great colors for wigs too! They have a rewards program and sales paper. Overall great service and very organized. Definitely one of my new favorite spots.

They never ask for your rewards card, as if purposely not allowing you to gain rewards. Be sure to remind them, so that you won't miss out!!

Just like many of the other reviews stated...they carry a HUGE variety of hair products, etc and being located in one of the largest African American cities, this store is needed. However, they need to employ a few staff who can communicate fluently in English and who is versed in "black" hair. The store is own by Asians and let's be honest, unless you precisely know what you want from this store, asking for assistance is worthless. Customer Service is low and I can understand that they probably deal with very rude customers as well, but being rude to new customers is not appreciated especially when a customer is not familiar with the store. I only go here when I have absolutely no choice as it is clear, black hair is a multi million dollar business and the owners main priority is cashing in. I recommend this store ONLY if you know what you are looking for (they probably have what you are looking for) and require no assistance except to pay/cash out.

This the worst Beauty Supply ever prices is too high the owner is rude talk to their employees any kind of way and very disrespectful to rude to some of the customers few of the employees there was really nice