Quick Facts About Spa & Nail Fever LLC
Strengths:
1. Variety of colors, techniques, and styles for manicures and pedicures.
2. Great service, with clean and sanitized workstations.
3. COVID certification documentation, making customers feel safe and comfortable.
4. Fair prices for services.
5. Beautiful decoration and ambiance.
6. Julie, Danny, Michelle, and the lady in the picture are highly recommended for specific services.
7. The option for both walk-ins and appointments, providing convenience for customers.
8. Wine served during services, adding to a relaxing experience.
9. Overall good service, with a high satisfaction rate for manicures and pedicures.
Weaknesses:
1. Inconsistency in the quality of gel manicures. Some staff members struggle with this technique.
2. Lack of organization and communication, resulting in appointment mix-ups and frustration for customers.
3. Owners being out of town, leaving the responsibility to resolve issues to other staff members who may not be willing or trained to handle such situations.
4. Unprofessional and rude receptionist named Jen, who negatively impacts the customer experience.
5. Rough treatment during manicures and pedicures, including pulling on feet and hands.
6. Difficulty in communication for non-English speaking customers, leading to miscommunication and frustration.
7. Lack of attention and interest from certain manicurists in their job, causing a subpar experience for customers.
8. Negligence in providing the full range of services, such as properly massaging legs and wrapping warm towels individually.
9. Inconsistency in nail cutting lengths, resulting in dissatisfaction for customers.
10. Poor attitude and lack of willingness to address customer concerns or resolve issues promptly.
11. Lack of professionalism when dealing with customer complaints, with the manicurist throwing the bill at the customer.
Overall, Spa & Nail Fever LLC has strengths in terms of variety, cleanliness, COVID safety measures, fair prices, and some skilled staff members. However, it also has weaknesses related to inconsistent service quality, appointment mix-ups, unprofessional behavior from the receptionist, rough treatment during services, language barriers, lack of interest from certain staff members, and poor customer complaint management. Addressing these weaknesses and improving upon them will be crucial for the salon to enhance its reputation and customer satisfaction.
Best TL Reviews
I have been going to this place for years. It is hit or miss. All of them cannot do gel manicures good. The best ones are Julie (pedicure), Danny (mani and pedi+designs), Michelle (acrylic), and the lady in the picture (mani and pedi). Make an appt. Although I love the option of being able to walk in and get service quickly for the most part. Bring cash for the tip. Just make sure you check the prices posted and your bill so they match up. The wine they serve is very nice and relaxing. Overall, I give them a 4, the service is good, and 9/10 I love my mani and pedi.
First time customer. So much variety of colors, techniques and styles to get you mani and pedi done! Great service, everything was clean and sanitized, all desks have a COVID certification document that make you feel more comfortable and safe. Fair prices, and I loved the decoration.
Thank you, I think a found my new nail salon ????????
Lauren is absolutely amazing and killed my nails each time I’ve used her! If you want great pricing and awesome nail art she’s the one to go to! 10/10 ❤️❤️
Horrible…had an appointment, they called and confirmed and when I got there someone else took my appointment because they can’t understand the language and just allowed a random person to take my appointment. Then the owners were out of town and no one else would even help rectify the problem everyone just put their heads down and didn’t want to deal with it….will never go again and will spread the word on the terrible customer service.
I love going to Julie. She's the best.
Receptionist named Jen is very unprofessional. She calls to confirm appointments for service at the time you're supposed to be receiving the services. Then she hangs up when she' frustrated and OUT OF LINE with rude comment. Please train your reception staff! Will cost you business and a bad reputation.
excellent customer service from the receptionist, her name was jen. made scheduling an appt a very pleasant experience & was very kind!
This the worse nail salon I have ever been too.
The manicurist was very rough. She would pull on my feet and hands. She would not get help for someone to translate for I had to call out. Then a very kind customer went and told her girl to translate.
Manicurist was very uninterested in her job because she always looking around with very little attention to what she was suppose to be doing filling, apply color etc. when it came time to massage my legs.she just pretended to massage your legs after 3 stokes she threw the warm towel over both my legs instead of individually wrapping them. Like everyone else there and what I always had done by others.
Finally when it came to the manicure she would not cut my nails to equal all the lengths.
That when I went to get someone to explain it to her and I was told go to the owner.
They just looked at me and the manicurist throw the bill at me on the counter. That’s when I paid them $25 for the pedicure and left.
The customer service was amazing and even when i didn't like my nail color they worked with me until i did! The prices are awesome.
Spa & Nail Fever LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:30 PM |
|---|---|
| Tuesday | 10:00 AM - 08:30 PM |
| Wednesday | 10:00 AM - 08:30 PM |
| Thursday | 10:00 AM - 08:30 PM |
| Friday | 10:00 AM - 08:30 PM |
| Saturday | 10:00 AM - 08:30 PM |
| Sunday | 11:00 AM - 06:30 PM |
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Location
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