Quick Facts About Escape Nails and Day Spa
Escape Nails and Day Spa has received a mix of positive and negative comments, providing insights into the strengths and weaknesses of the establishment. In order to analyze these comments thoroughly, it is important to consider the following aspects: cleanliness, atmosphere, customer service, quality of services provided, and pricing.
Starting with the strengths, one strong point highlighted in multiple comments is the cleanliness of the salon. Customers have mentioned that the salon is always clean, which creates a pleasant and hygienic environment for their nail and spa treatments. A clean salon is crucial for customers to feel comfortable and trust the establishment.
Another strength mentioned in the comments is the positive atmosphere and friendly attitude of the team. Customers appreciate the friendly and helpful staff, as it enhances their overall experience. The staff's positive attitude creates a welcoming environment and contributes to the overall satisfaction of customers. Additionally, the mention of wine in one of the comments suggests that the salon offers additional amenities to enhance the customer experience.
Moreover, multiple comments praise the work of a specific technician named Melissa. Customers admire Melissa's skills, caring nature, and willingness to go above and beyond to ensure client satisfaction. Her talent and dedication have resulted in clients having their best-looking nails after visiting the salon. This points to the fact that Escape Nails and Day Spa has skilled technicians who can deliver high-quality services.
However, the comments also indicate several areas of weakness that the salon needs to address. One recurring issue is the dissatisfaction with the lash services provided. Multiple customers expressed disappointment and dissatisfaction with their lash extensions, citing the lack of volume, dismissive customer service, and the need for adjustments or repairs. These negative experiences demonstrate that there may be a need for improvement in the training or skill level of technicians when it comes to lash services.
Furthermore, some customers were unhappy with the nails they received. Complaints range from crooked nails, sharpness, to unsatisfactory nail designs. These negative experiences suggest that there may be inconsistencies in the quality of nail services provided. It is important for the salon to address these concerns and strive for higher consistency in delivering nail services.
One comment highlights the issue of the same technician being assigned repeatedly despite the customer requesting someone else. This not only shows a lack of attention to customer preferences, but it also suggests a potential problem with communication and customer service. Addressing this issue is crucial to ensure customers feel valued and heard.
Another weakness highlighted in the comments is the pricing. One customer mentioned feeling charged almost the same price for a pedicure, despite opting for a cheaper service. While it is understandable that different services may have different costs, this inconsistency in pricing could lead to customer dissatisfaction and a sense of unfairness.
Lastly, one comment expressed disappointment with the rushed nature of the pedicure and unfinished look of the nails. This reflects a lack of attention to detail and quality control. Ensuring that every customer receives a thorough and professional service is vital for maintaining a positive reputation.
In conclusion, Escape Nails and Day Spa has several strengths, including cleanliness, friendly atmosphere, and skilled technicians like Melissa who provide exceptional service. However, there are also areas that require improvement, such as lash services, nail design consistency, customer service, and pricing consistency. By addressing these weaknesses and building upon their strengths, Escape Nails and Day Spa can strive to enhance the overall customer experience and reputation of the establishment.
Best TL Reviews
Melissa is the best! The salon is always clean, the team that works there is always in a great mood and happy to help. My nails have never looked better. Melissa truly cares about the work she does and her clients. Great atmosphere, great service!
Was traveling and decided to use this spa for pedicure, full set, nail repair and lashes… so not a lot of time to go elsewhere and quite pricey. 2 attempts at lashes, which took maybe 15 minutes each, but still no volume. I went home and called the following morning. Wish I had a picture as they were awful. Very dismissive, no questions, just you’re done basically. For $175, I want vavoom! Nail broke second day into my trip and I needed to add strips to my lash extensions. I have a bad habit of tipping for personality as opposed to service… working on that. People seem very nice but the services I received were not good at all. The star is for the atmosphere and wine ????????
Great service, very clean. Love my nails.
My mom and I decided last minute to have a girls day, called them, they were busy but said they could get us in. I was a little hesitant because of the reviews but it was recommended by my mom’s hairdresser, so we gave it a try. They were super busy but still made sure we were comfortable while we waited. Put us in the massage chairs to sit and use until someone could get to us. They were friendly and joking around with us and each other. They wore gloves and replaced and cleaned equipment in between clients. Overall excellent experience and will definitely be back.
Over all worst nails I’ve gotten from here not at all what I wanted very crooked still sharp and the design looks like $hit????
Ms. Melissa is the best! We love her! The techs who did my nails yesterday was *chef's kiss* AMAZING! I had a vision and it was fulfilled
Every time I come in here I get put with
the same lady, even though I ask for someone else, she never does what I want and argues with me about what I want! I will never come back. Then charge me almost the same price as last time even though I got a $40 cheaper pedicaure.
I just walked out of this place extremely disappointed. They tried to push services on me a few times and when I said no, they rushed through my pedicure (no scrubbing what so ever of my foot) and manicure creating a very very unfinished look. I spent money on something that looks completely unfinished and polish that is not consistent.
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Escape Nails and Day Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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