Quick Facts About Star Nails II & Spa
Star Nails II & Spa has received mixed reviews from customers, with both positive and negative feedback. It is important to consider these comments in order to understand the strengths and weaknesses of the salon.
Starting with the strengths, many customers have praised the professionalism and efficiency of the staff. They have mentioned that the service at Star Nails II & Spa is amazing, and the staff is super friendly and helpful. This positive customer service experience is crucial in creating a welcoming and pleasant atmosphere for clients.
Additionally, several customers have specifically mentioned the skills of certain nail artists, such as Emily and Jack. They have commended their ability to do a great job and accommodate various designs. These skilled nail artists contribute to the overall quality of the services offered at Star Nails II & Spa.
Moreover, the salon has been praised for its cleanliness. Multiple customers have mentioned the cleanliness of the salon, which is an important aspect for maintaining hygiene and ensuring customer satisfaction. A clean environment can also contribute to a positive overall experience for customers.
Another strength highlighted by customers is the Deluxe pedicure service. One customer mentioned that it was the best pedicure they have ever had, emphasizing the range of luxurious treatments and extras included in the service. This suggests that Star Nails II & Spa offers high-quality pampering experiences for its customers.
Moving on to the weaknesses, there have been complaints about the pricing of services. One customer mentioned that they felt overcharged for a gel manicure, and further criticized the quality of the service, stating that the polish chipped the very next day. This suggests that the pricing may be too high in comparison to the quality of the services provided.
Furthermore, there have been complaints about the customer service. One customer mentioned that they had a poor experience with both the nail technician and the customer service provided. The technician apparently prioritized conversation with another technician over communicating with the customer, which led to dissatisfaction and a negative overall experience. This highlights the importance of effective communication and attentive customer service in ensuring customer satisfaction.
In addition, one customer mentioned the issue of wait times. They stated that despite making an appointment, they still had to wait for a significant amount of time, suggesting a lack of efficiency in managing customer appointments. This issue could potentially be resolved by either focusing on walk-in services only or ensuring that appointments are properly managed to minimize wait times.
Finally, a customer mentioned a poor experience with the nail service itself. They had a painful and unbalanced nail trimming experience, resulting in the need for antibiotic cream. This suggests a lack of attention to detail and care in providing a satisfactory nail service.
In conclusion, Star Nails II & Spa has both strengths and weaknesses. Some of its strengths include professional and friendly staff, skilled nail artists, a clean environment, and a luxurious Deluxe pedicure service. However, there are also weaknesses such as high pricing, issues with customer service and appointment management, and instances of poor nail services. By addressing these weaknesses, Star Nails II & Spa can further improve its overall customer experience and reputation.
Best TL Reviews
Way over priced for a gel manicure, paid $50 plus tip to get cut multiple times (thumb looks infected too) just to have the polish chip the very next day. All I wanted was nice nails for a vacation and just left feeling ripped off. Been going to the Warren location for years prior to the pandemic and this is not up to the quality I was used to from this business.
I was greeted politely and signed in. I waited about 10 minutes and was then called back to have Jack do my nails. He was very kind and very efficient. He did a lovely job on my nails just the way I requested. This is a beautiful and clean Salon. I will go back. I just wish they had a Masseuse!
The service here is amazing. The staff is super friendly and helpful. Emily is my nail artist and I highly recommend her! I never leave unsatisfied. I never have any problems with nails popping off or color wearing off.
My first time at Star Nails & Spa II & I will definitely be going back. It was hands down the BEST pedicure I’ve ever had. I got the Deluxe pedicure. It included a glass of wine, heated weighted towel behind my neck, complete foot and leg massage, heated towels around my legs, hot stone massage, back and neck massage and so much more! Very impressed. 10/10 recommend.
First time here and I will be a regular customer from now on. I think the lady that did my nails name was Helen, she did such an amazing job! The shape is the best I ever had, I love the design, I love everything. I live about 20 minutes away but I don't mind the distance if I'm going to have phenomenal nails
I have not had a bad experience at Star Nails 2. Many nail salons I have visited in the fast always rush and end of cutting me. I have never had that issue with Star Nails. They are efficient but thorough. Every design that I have brought in, they were able to accommodate beautifully.
Some of the nail artists do a great job, Emily and Jack! There are also a great selection of colors. However, I stopped coming here due to the fact that I would make an appointment but still wait 30-45 minutes. I feel as though the services need to be either walk in only or appointment only and extra time should be allotted for clients wanting detailed designs.
Would not recommend! Nail tech left nails on one foot much longer than the other after trimming. I had to treat my great toes with antibiotic cream for 3 days after service due to pain and redness. Tech never spoke to me but carried on a full conversation with another tech. Poor nail service and even poorer customer service. Never again...
Place Pictures
Star Nails II & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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