Starbucks

+44 115 920 9319

782 Mansfield Rd, Nottingham NG5 3GG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular global coffee chain known for its clean and refreshing environment, helpful and friendly staff, and relatively quick service. However, there are also some weaknesses that have been mentioned in the comments that need to be addressed.

Strengths:

Clean and refreshing environment: The clean and refreshing atmosphere of Starbucks makes it an appealing place to visit, especially during hot summers. This can create a welcoming and comfortable experience for customers.

Helpful and friendly staff: Many comments highlight the helpful and friendly nature of the staff at Starbucks. This can contribute to a positive customer experience and make customers feel valued and appreciated.

Quick service: Despite being busy, customers have reported receiving their orders within 5 minutes. Quick service is an important factor for customers who are on-the-go or have limited time.

Weaknesses:

Hygiene issues: One comment notes that the toilets are not usually very clean. This can negatively impact the overall perception of cleanliness and hygiene in the store. Additionally, staff members have been observed handling drinks by the rim, increasing the chance of contamination. These hygiene concerns need to be addressed to maintain a clean and safe environment for customers.

Inconsistent drink quality: Some comments mention that their drinks were not made correctly or were not served at the right temperature. Staff members have been accommodating and willing to re-make the orders, but this inconsistency suggests a need for better training and quality control.

Poor customer service: One comment states that there is one staff member who could benefit from customer service training. This highlights the importance of consistent and high-quality customer service from all employees, as a negative experience can deter customers from returning in the future.

Communication issues: Another comment mentions a staff member with a poor command of the English language. This can create a language barrier between staff and customers, leading to miscommunication and potentially frustrating experiences. Having staff members who can effectively communicate with customers is crucial for providing a positive experience.

Expensive prices and value: One comment expresses dissatisfaction with the high price of a cup of tea. This indicates that some customers may perceive Starbucks as expensive and may not see the value in their offerings. Ensuring that prices are reasonable and aligned with customer expectations can help maintain customer loyalty and satisfaction.

In conclusion, while Starbucks has several noteworthy strengths such as cleanliness, friendly staff, and quick service, there are also some weaknesses that need to be addressed. Hygiene issues, inconsistent drink quality, poor customer service, communication issues, and perceived high prices can all negatively impact the customer experience. Addressing these weaknesses can help Starbucks maintain and improve upon its strengths, ensuring a positive experience for all customers.

Best TL Reviews

Clean and refreshing to go an a hot summers day. The staff were helpful and friendly and I got my order within 5 mins despite it being busy.

Lovely store, nice and always friendly staff. As a constructive criticism, one aspect that could be improved is hygiene. Toilets aren't usually very clean and staff sometimes will handle your drink by the rim, increasing the chance of contamination.

PS in my latest visit toilets were a little better but yet staff handled mug by the rim.

I go to this Starbucks regularly - and it's pretty much what you would expect from a Starbucks, I would agree with others that a bit more cleaning/clearing wouldn't go amiss. Odd time they've gotten my drink wrong (and the hot chocolate is usually tepid even if you ask for extra hot) - but they always re-make it without quibbling. Chloe is really friendly - helpful and always working hard - an asset to the company. Most of the other staff are friendly and helpful too. There's the one could do with a bit of customer service training.

They made the wrong drink but fixed it instantly and were very apologetic, the service was perfect and staff were friendly even though it was busy.

Place looks clean, however not 1 member of staff were smiling, I've never seen so many miserable looking staff in any one place of work,

Ordered 2 hot chocolates and a frappe thing. DON'T TAKE CASH!! Got the 2 hot chocolates after 5 mins (fine) 10 mins later im still stood there red hot and getting a bit restless, 1 staff member noticed and said are you waiting for a drink so i said yes and gave my name, another 10 mins or so later still stood there finally get the drink. No apology.

Drive home surprise surprise the two hot chocolates are now cold chocolates.

WILL NEVER USE STARBUCKS AGAIN.

This is my local Starbucks, it was busy but still had a lovely calm atmosphere, but it was before 9 on a Saturday morning. Quick service nice staff.

We called in to the new Starbuck coffee shop at our local Saisbury supermarket.

Young man serving could hardly speak or understand a word of English. Why put a staff member dealing with the public with a very poor command of the English language ?

Cup of tea for £2.90 is far too expensive, we left & went elsewhere.

Went today to pick up 2 coffees. With the black coffee nothing can go wrong, however when I asked for a semi skimmed cappuccino with vanilla syrup for my friend everything went wrong! First they did it again as I saw them using whole milk. When I took the coffee to my friend he tasted and I checked it too there was no vanilla syrup! So I paid extra for something that wasn’t offered! Such a waste of money…