Stires Marathon

+1 575-824-3462

550 E Lisa Dr, Chaparral, NM 88081 United States of America

Open Today: -

Quick Facts About Stires Marathon

Stires Marathon place, based on the comments provided, has both strengths and weaknesses that can be analyzed to better understand its performance as a gas station and convenience store. While the comments are limited and subjective, they do highlight some key aspects of the establishment.

One of the main strengths mentioned by multiple commenters is the friendly service provided by the staff. They describe the service as good, nice, and friendly. This positive customer experience is a significant strength for any business, as it contributes to customer satisfaction and loyalty. Additionally, the availability of food and the quality of the service in that area also received positive comments. Customers appreciate having the option to purchase food at the gas station and found the service to be satisfactory. This could be considered a competitive advantage as not all gas stations offer food options.

Another strength is the availability of fuel for any size vehicle, including larger ones. This feature can attract customers with large vehicles or trucks, as they may find it convenient to fuel up at a station that caters to their specific needs. However, it is important to note that one commenter mentioned that half of the pumps were out of service. This could be a significant issue, as it may result in longer wait times or inconvenience for customers. It is essential for the station to address this problem promptly in order to maintain customer satisfaction.

Regarding the weaknesses mentioned, the most significant concern is the customer service. While some commenters had a positive experience, one customer felt that the little girls hired as staff were not interested in the job and provided attitude. This negative impression can significantly impact customer satisfaction and drive potential customers away. It is crucial for the management to address this issue by providing proper training and ensuring that the staff is motivated and engaged in their work.

Another weakness highlighted is the quality and price of the fruit and vegetables available at the store. According to one comment, the produce is wilted, damaged, and bruised. Additionally, the store is perceived as expensive, charging twice as much as other grocery stores in the area. This is a critical weakness as it affects the perceived value provided by the gas station and may lead customers to seek alternative options elsewhere. It is important for the management to address the quality and pricing concerns in order to attract and retain customers.

Additional weaknesses mentioned include the full trash bins at the pumps and the absence of cleaning supplies like water, squeegees, or paper towels to clean windshields. These issues can create a negative impression of the gas station's cleanliness and convenience. It is crucial for the management to address these concerns promptly by ensuring regular trash collection and providing the necessary cleaning supplies to enhance the overall customer experience.

Lastly, the restriction on selling alcohol due to the county and town laws was mentioned as a weakness. While it is understandable that certain regulations limit the sale of alcohol, it can limit the gas station's potential to cater to a wider range of customers' needs and preferences. Expanding product offerings to include alcohol may attract additional customers and increase revenue.

In conclusion, Stires Marathon place has some strengths such as friendly service, food availability, and catering to larger vehicles. However, there are several weaknesses, including customer service issues, poor quality produce, high prices, pump and cleaning equipment malfunctions, and alcohol sales restrictions. Addressing these weaknesses and building on the strengths can help Stires Marathon place improve its overall customer experience and gain a competitive edge in the market.

Best TL Reviews

The worst Customer service. They hire little girls who clearly don't want to be there. They Give you attitude. Like i didn’t take you there to put in an application. you did! Very much rather just make a trip to el paso. Or just pay at the pump. Be better!

We have good food, friendly service, and fuel for any size vehicle...including the big guys. And no we can not sell alcohol, laws are different for each county and town. We are not a city.

Fruit and vegetables that are fresh don't look good at all they are wilted and the fruit is damaged and bruised the store is very expensive they charged twice as much as other grocery stores because they are the only one out here

The trash bins at the pumps are always full and there's never water or a squeegee/ paper towels to clean your windshield...

Store is not bad stay rather clean. I only wish they would sell beer here since its right down my street.

Love this little gas station close, good service and they sell food too..nice!!!

Great Service, be a better place if tge chicken house would have potato wedges always.

Half of the pumps are out of service and you have to pay inside because the card readers don't work at the pump.