Thrifty Pet Grooming

+1 951-525-8606

12220 Pigeon Pass Rd, Moreno Valley, CA 92557 United States of America

Open Today: -

Quick Facts About Thrifty Pet Grooming

Strengths of Thrifty Pet Grooming Place:

1. Excellent customer service: Multiple comments mention the friendliness and professionalism of the staff. They are described as nice, caring, and understanding, making customers feel valued and appreciated.

2. Quality grooming services: Many customers express satisfaction with the grooming services provided. They mention that their dogs were well taken care of and looked cute or better than ever after the grooming session. This indicates that the groomers have the skills and expertise to deliver a high-quality grooming experience.

3. Affordable prices: One customer mentions that the prices are nice for the quality of service provided. This suggests that Thrifty Pet Grooming Place offers competitive pricing, making their services accessible to a wider range of pet owners.

4. Patience with difficult dogs: A customer with an old and difficult-to-groom dog mentions that the staff at Thrifty Pet Grooming Place were understanding and kind. Their willingness to work with challenging pets indicates their patience and dedication to providing grooming services to all types of dogs.

Weaknesses of Thrifty Pet Grooming Place:

1. Difficulty getting appointments: A few comments mention that it may take a while to get an appointment at Thrifty Pet Grooming Place. This suggests that they may have a high demand for their services, resulting in longer wait times for customers.

2. Limited services for difficult dogs: One customer mentions that despite the staff being nice, they were only able to give their dog a bath due to the dog's difficulty in being groomed. While it is understandable that some dogs may have limitations, it may be a drawback for pet owners seeking comprehensive grooming services.

3. Issues with communication and missed appointments: One customer describes a frustrating experience with missed appointments and difficulty in confirming appointments due to a full voicemail box. This indicates a potential weakness in their communication and organization processes, leading to confusion and inconvenience for customers.

4. Harsh treatment for being late: Another customer mentions feeling upset with the way they were spoken to after being 30 minutes late to an appointment. While the customer acknowledges their mistake, they feel that the reaction was harsh and unwarranted. This suggests a potential weakness in customer service under certain circumstances.

In conclusion, Thrifty Pet Grooming Place has several strengths, including excellent customer service, quality grooming services, affordability, and patience with difficult dogs. However, they have some weaknesses, such as difficulty in getting appointments, limited services for difficult dogs, issues with communication and missed appointments, and potential lapses in customer service under certain circumstances. Despite these weaknesses, the overall feedback from customers seems mostly positive, indicating that Thrifty Pet Grooming Place is a reliable and satisfactory pet grooming establishment.

Best TL Reviews

They did an amazing job. Everyone was so nice from the moment I called for availability, until the moment I left with a happy, freshly groomed dog. I would highly recommend, it was money well spent!

Great service, they always take great care of moca and send her home looking cute.

I chose this establishment due to the great reviews.

I was not disappointed. The are very professional

And caring. I brought Vader in because huskies shed a lot in summer. They made him look better than he ever looked. He even looks younger, ha ha.

I already made his next appointment.

It may take a while to get in but believe me it's worth it.

Great service, did a good job with my pups haircut! he looks good and she was very understanding of our requests with his haircut overall good price and great attitude very kind lady!

I was referred here because my dog is old and difficult to work with these days so I’m having an extremely hard time finding anyone who will groom him. They were extremely nice but unfortunately weren’t able to do more than a bath. So I thought maybe if I brought him for a few baths he might warm up to them.

We were 30 minutes late to our last appointment. She seemed very upset so I insisted on rescheduling. She was there alone with several dogs so I felt like she was having a rough day (as was I) and I know my dog is difficult so I didn’t want to further impose. Had she not been so kind before I would have had a real problem with the way she spoke to me but I was in the wrong, and we all have bad days, so I took that.

She rescheduled us for the following week, and I didn’t get anything in writing, or a confirmation call, so I wasn’t sure if I remembered the time correctly. That morning I called several times to confirm and no one answered, voicemail box was full. So I arrived about 15 minutes before the time I thought my appointment was from memory and they were very much CLOSED.

I feel like that was done on purpose. And while I was wrong to be late, and I did forget to apologize, I don’t think we deserved all that. Lol I was also a small business owner in the service industry and so I’m very empathetic when things like this happen. But at the same time I would never do that to an unproblematic client (me, not my dog lol) that was late one time. To my knowledge I’ve been nothing but kind and extremely grateful to you.

So that was pretty harsh and I’m very disappointed because he really just needs a groomer he can trust and it’s been impossible to find someone with the care and patience.

If you choose this business, don’t be late.

This is an amazing pet groomer located in Moreno Valley, CA. My Miniature Schnauzer just loves it here. The operators are very friendly and the customer service is great. Prices are nice for the quality of service they provide. 5 stars for putting up with my dog every time I drop her off ????.

If it was a zero star I will give it to them they gave you no appointment verification calls to re-verify that you know when your appointment time is I highly recommend this place for nobody rudeness poor customer service all around bad for business my dogs I have no haircut I have to find them another place to go to after waiting two weeks

Stephanie is always geeat with Chyna my toy poodle, and she is very gentle with her. Chyna is always excited to see her and dogs don't lie ❤