Quick Facts About TLA Nails
TLA Nails has garnered a range of comments from customers, highlighting both strengths and weaknesses of the establishment. By analyzing the comments, we can gain insights into the various aspects of the salon's performance.
Starting with the strengths, several comments mention the friendly and welcoming environment at TLA Nails. Customers appreciate being greeted upon arrival and being offered complimentary drinks and candy. This personal touch enhances the overall experience for customers and creates a welcoming atmosphere.
Another strength is the range of services offered by TLA Nails. Customers mention the availability of services such as acrylics, pedicures, and manicures. The flexibility to schedule appointments and the ability to have both a pedicure and manicure done simultaneously by different employees are also commended. This convenience allows customers to save time and have all their nail care needs met in one place.
The salon's customer service is also highlighted as a strength. In particular, the owner is praised for his attentiveness and friendly demeanor. Customers mention that the staff members are grateful for tips, and the overall interaction with the employees is positive. This indicates that TLA Nails values its customers and strives to provide a satisfactory experience.
Additionally, TLA Nails is praised for its cleanliness. While one comment mentions cleanliness as "eh," the majority of comments do not criticize the hygiene standards of the salon. This suggests that TLA Nails maintains a generally clean and hygienic environment, which is crucial in a nail salon setting.
However, the comments also reveal several weaknesses of TLA Nails. One common concern raised in multiple comments is the quality of the nail services. Customers have expressed dissatisfaction with various aspects of their treatments, including lack of attention to detail, uneven nails, and rushed application of gel polish. In one instance, a customer points out that the technician used a drill on their nails, which is not standard practice and can damage the natural nail. These comments indicate that the salon may need to improve the technical skills of its nail technicians and pay more attention to detail during services.
Another weakness highlighted in a comment is the pricing at TLA Nails. One dissatisfied customer mentions being shocked by the high cost of their manicure, feeling blindsided by the price. This comment suggests that the salon may not effectively communicate its pricing structure to customers or may not provide transparent information about additional charges for certain services. Clear and upfront pricing information is important to avoid customer dissatisfaction and confusion.
Additionally, another comment mentions a subpar hand massage during the service. Although the shaping and polishing of the nails were praised, the customer felt that the hand massage was lacking. This suggests that the quality of additional services such as massages may not consistently meet customer expectations.
In summary, TLA Nails has several strengths, including a friendly and welcoming atmosphere, a range of services, good customer service, and cleanliness. However, there are weaknesses in the technical skills of the nail technicians, pricing transparency, and consistency in the quality of additional services. By addressing these weaknesses, TLA Nails can work towards providing a more satisfactory experience for their customers.
Best TL Reviews
lackluster experience ???? made an appointment for a full set on a tuesday afternoon. arrived more than 30 minutes EARLY. was greeted by a guy & lady & seated immediately. was offered something to drink & some candy. i showed them what i wanted & the guy started to place the tips. he filed the top of my nails with a drill ?? he also paid no attention to the cuticles. cleanliness was eh. after the tips were placed they sent me to a different lady to finish the job ?? this lady sawed back and forth to shape the nail. she then went heavy with the acrylic leaving me with crooked, jagged, & uneven nails. she talked with coworkers but idc if they talk in their language (but some people do & care TOO much ????????). she quickly applied 3 coats of gel polish & sloppily did the design. close up you can see the rushed job that somehow took 1 hour to complete ? paid $60. take what you will from my experience and similar ones✌️
I love this place! Been coming here for about 6 years and they never disappoint!! Look how cute my nails still are after a whole week :)
I am so upset. I wanted to splurge and get myself a nice manicure for vacation. I brought in the design that I wanted. It was a simple modern twist on a French manicure. My nail technician did a wonderful job. I was very pleased until it came time to pay the bill. My manicure was $95!!!!! I have never in my LIFE paid that much for a manicure and have had so many designs done. I understand these are tough times and we are all trying to squeeze an extra dime, but it is so unfair and not ok to blind side people like this. If you want to charge 20 just to add chrome to my nail, TELL ME BEFORE! I feel completely robbed and taken advantage of. I will never again return here and will warn everyone of their price rip off. When I tried to discuss it with them, the owner was conveniently preoccupied. I know he could hear me. He is usually very attentive. But of course, I was just met with indifference and a shrug. I am enraged. Shame on you for robbing people like this of their hard earned cash.
Kim is the best for acrylics and Da is the best for pedicures. Even when it's busy they take their time. They offer many drinks for free including beer and wine. Tom also offers candy if your lucky!
Pricing is standard compared to other nail salons. They are always busy but you never have to wait long because they are never under staffed. They let me schedule appointments and come in 15 minutes before they open, which I appreciate. The owner has great customer service and always is friendly. They offer you a soda or water and the owner comes around passing out candy like Swedish fish and sour patches. I can get a pedicure and manicure done at the same time by two different employees which is nice because it speeds up the time I spend there so my session doesn’t take over an hour to be finished. They do charge a $2.00 fee if you use debit so bring cash. I always tip the ladies and they are all very grateful. They don’t talk to me much which I like because I like to watch videos on my phone and not have someone talking to me while I’m trying to relax. Love love love this place!
Definitely not unhappy. The work shaping and polishing was great. The lotion and hand massage left a LOT to be desired though and that's my favorite part. Still a beautiful job, but the poor massage is what kept it from being 5 star.
We ❤️ TLA Nails! BEST nail salon in Kent with AMAZING & highly skilled nail technicians.
Very clean and friendly environment, pleasant experience, they even have kids chair for pedicure, my daughters loves this place, i will come here for fun again, but actual mu manicure I didn’t like you can see it on the pic...
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TLA Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
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