Top Beauty Supply

+1 770-559-9184

710 Dacula Rd, Dacula, GA 30019 United States of America

Open Today: -

Quick Facts About Top Beauty Supply

Top Beauty Supply place, like any business, has its strengths and weaknesses. In order to fully understand the strengths and weaknesses of the place, it is important to analyze the comments from customers.

Starting with the strengths, one customer had a great experience with a sales associate who went out of her way to order a special item for them. This shows that the employees at Top Beauty Supply are willing to go above and beyond to meet the needs of their customers. Additionally, another customer mentioned that the store is fully stocked and well-maintained, which suggests that Top Beauty Supply has a wide variety of products available for customers to choose from. These positive experiences reflect a level of good customer service and convenience.

However, there are also weaknesses that can be identified within the comments. One customer expressed dissatisfaction with the customer service, stating that the sales representatives were rude and unhelpful. This suggests that there may be a lack of training or emphasis on providing excellent customer service at Top Beauty Supply. Furthermore, another customer mentioned that the prices at Top Beauty Supply are higher compared to other beauty supply stores. This indicates that there may be a lack of competitive pricing, which could deter customers from making regular purchases.

Another weakness mentioned by a customer is that they felt racially profiled during their shopping experience. This is a serious issue that should be addressed by the management of Top Beauty Supply. Racial profiling can create an uncomfortable and unwelcoming environment for customers, leading to a loss of business for the store.

On the other hand, there are customers who had positive experiences and did not encounter any issues. They found the store to be well-maintained and had a pleasant shopping experience. It is important to note that different customers can have different opinions and experiences, so it is possible that not all customers will encounter the same issues mentioned by others.

In order to address the weaknesses mentioned in the comments, Top Beauty Supply should consider implementing customer service training for their employees. This would help improve the overall experience for customers and ensure that they feel welcomed and valued. Additionally, the pricing of products should be reviewed to ensure that they are competitive with other beauty supply stores in the area. Lastly, it is crucial that the issue of racial profiling is addressed immediately. Top Beauty Supply should educate their employees about unconscious bias and create a safe and inclusive environment for all customers.

Overall, while Top Beauty Supply has some strengths such as a willingness to go above and beyond for customers and a well-stocked store, there are also weaknesses that need to be addressed, such as poor customer service, high pricing, and racial profiling. By addressing these weaknesses and focusing on providing exceptional customer service, Top Beauty Supply can work towards improving their reputation and attracting more customers.

Best TL Reviews

I don’t see how a place like this is allowed to stay open. They don’t know proper Customer Service. They are RUDE! They always close before the hours posted on the door. We rushed to them before close and arrived at 7:54pm. My daughter needed an orange bow for school the next day. She ran to the door and it was locked. I look at my phone and it said 7:56pm. The sales rep walked over toward the door. I thought she was going to open it for my daughter. Instead she cut off the light and walked away. Didn’t even acknowledge her standing there. Serve your community. Learn your regular customers. I’ve given too much of my money to this place monthly, and they continue to be rude. The picture I took is of the sales associates standing at the door looking at me at 7:59pm. As you can see they close at 8:00pm. I’m done.

I had a great experience here; one of the sales associates went out of her way to order an item for me. They don’t usually carry the product, but she made several calls and placed a special order to get me what I needed the next day.

$5.99 for Unstretched Expression hair is pretty pricey, given that all other beauty supplies sell it for half that price. I only come here when I have an emergency. Other than that, K Beauty Supply in Lawrenceville has a larger selection for more reasonable prices.

I have been shopping at this location since the day they opened the doors. Nothing but good experiences. I always find the supplies I need. My clients also get all their hair care and beauty needs. Happy customer here. Conveniently close and great great customer service.

Serious lack of customer service. I challenge the owners and employees to be more customer focused, when I come

I’m greet me, when you see I’m lost in the store ask if I need help. I’ve spent way too much money in this store to feel as if my patronizing them doesn’t matter or needing help is annoying. Thank you come again goes a long way!!

This beauty supply store is fully stocked and well maintain, neat and clean. In and out as fast as you want to.

I was racially profiled because I was walking all around the store trying to find the right products for my 4c hair and they keep following me and asking me if I need help. Every time i looked up , it’s someone asking me or my husband if we needed help. I was in there for like 10 minutes and they kept crowding other African American people and I really don’t appreciate it. It’s one lady that’s really kind to help me but the other two really made me feel uncomfortable shopping at that store again. If you are Black and want to find this store as a good place to shop … turn back because you will be uncomfortable shopping there. It’s sad and ridiculous. They are over priced as well.

This was my first visit here today and I’m shocked to read the reviews on this place because I had a totally different experience. The ladies were working restocking shelves. I was never followed. My receipt was correct. I found all the items I needed plus more. I feel that their store needs more space for maneuvering purposes but overall I had a great experience. I would just say go for yourself! Sometimes people have different attitudes as customers so you can’t take everyone’s words as facts. Just go experience it for yourself. Especially if it’s close in distance to you.