Tu Nails

+1 952-898-2227

17718 Kenwood Trail, Lakeville, MN 55044 United States of America

Open Today: -

Quick Facts About Tu Nails

Tu Nails is a nail salon that has received a mix of positive and negative comments. In order to provide a comprehensive analysis of its strengths and weaknesses, it is important to consider both the positive and negative feedback.

Strengths: 1. Excellent Customer Service: Several customers have praised Tu Nails for their outstanding customer service. One customer mentioned being treated like a faithful regular, even though it was their first visit. This highlights the friendly and welcoming atmosphere created by the staff. 2. Long-lasting Gel Manicures: Many customers have expressed satisfaction with the longevity of their gel manicures at Tu Nails. They stated that the manicures typically last for at least two weeks, even for those who are rough on their hands. This demonstrates the quality of their products and techniques, which contribute to long-lasting results. 3. Reasonable Prices: According to one review, Tu Nails offers reasonable prices for their services. This makes it an attractive option for individuals who value affordability without compromising on the quality of the manicures. 4. Skilled Technicians: Numerous reviewers have commended the skills of the technicians at Tu Nails. Specific staff members, such as Heidi and Sue, have been mentioned as being particularly talented at their work. This highlights the expertise and professionalism of the staff and contributes to customer satisfaction. 5. Fixing Nail Issues: One customer mentioned that a technician named Kim did a magnificent job fixing their nails. This demonstrates that the staff at Tu Nails are capable of addressing and resolving any issues that may arise with the nails.

Weaknesses: 1. Lack of Nail Designs: A recurring critique by some customers is that Tu Nails does not excel in providing intricate or creative nail designs. While this may not be an issue for those who prefer simple manicures, it can be a drawback for customers who enjoy unique and artistic designs. 2. Communication Issues: One negative comment mentioned the technician's rudeness and reluctance to accommodate simple requests. This suggests that there may be instances where the staff at Tu Nails struggle with effective communication, leading to misunderstandings and unsatisfactory experiences for customers. 3. Slow Service and Appointment Delays: A concerning aspect highlighted in one review is the slow service and delay in attending to appointments. The customer mentioned waiting for 15 minutes before being assigned to a pedicure station and an additional 25 minutes before the pedicure began. This, along with poor time management, impacts the overall customer experience negatively. 4. Inconsistent Quality: One customer expressed disappointment with the poor quality of the gel polish used during their pedicure. This indicates that there may be inconsistencies in the quality of products used at Tu Nails, potentially leading to unsatisfactory outcomes for customers. 5. Price Discrepancy: In one negative review, a customer mentioned being charged $60 for a pedicure they perceived as subpar. This raises concerns about price discrepancies and the value for money at Tu Nails.

In conclusion, Tu Nails has several strengths, including excellent customer service, long-lasting gel manicures, reasonable prices, skilled technicians, and the ability to address nail issues. However, there are also weaknesses, such as a lack of intricate nail designs, occasional communication issues, slow service and appointment delays, inconsistent quality, and potential price discrepancies. These factors should be taken into consideration when choosing to visit Tu Nails for nail services.

Best TL Reviews

I came in as a walk in and I was treated like a faithful regular. I’ve been getting my nails done for almost 15 years now, and in all my years I haven’t had someone so kind gentle and genuinely caring doing my nails she really took her time and exceeded my expectations. I didn’t catch her name but she was a blessing to me! Thank you so much!!

Tu Nails is my go-to for gel manicures! They always looks great and stay on for at least 2 weeks, and I am rough on my hands between work and life so I have a hard time finding places where my nails last 2+ weeks. The only thing is they don't do great designs (in my experience), but I rarely wants designs so it's not a big deal to me.

I’m not sure what all the negative reviews are about. I’ve been getting my nails done at TU Nails for years and have never had a bad experience. My nails always look great when I walk out of there. The women that work in there are polite and do a great job. Maybe some people who are giving negative reviews are misinterpreting cultural differences, I definitely will continue to get my nails done at TU Nails!

I have gone to multiple places to get manicures and pedicures. Out of all the places Tu nails is the best. The prices are reasonable and so far they have done a great job on my nails.

I’ve been coming in for a long time. Everyone does a really good job. Love my nails by Heidi and Sue my pedicures ❤️

I’m not sure we’ll see this review, I normally don’t leave reviews. However I feel like I should let people know about the very bad experience that I had. The lady was very rude and flippant towards me.

Every time I made a very simple request or asked her to make a slight modification, she would make it seem like it was the hardest thing ever and make the biggest deal out of it = sighing, huffing, just generally seem very annoyed at the fact that I would ask her something as simple like can you make it a little bit thinner because it’s too thick.

The nails didn’t turn out the way I wanted them but I was just so tired of her behavior I wanted to just get out of there.

I scheduled an appointment 5 hours in advance. When I arrived I was told to pick out a color. It was 15 minutes before I was brought to a pedicure station. Another 25 before someone even started the pedicure - by this time the water was cold!! During the pedicure the technician hurt me when trying to get an edge of toenail out. Poor quality of gel polish and never asked what type of pedicure I wanted. Even though I didn’t get the best one, they still had the audacity to charge $60?!?!? NEVER going back!!

Kim did a magnificent job fixing my nails that another place had not done a good job and she was very honest and gracious with her work and time! Definitely a customer for life here!!!