Top Nail

+1 815-730-1033

2237 W Jefferson St, Joliet, IL 60435 United States of America

Open Today: -

Quick Facts About Top Nail

Strengths of Top Nail place:

1. Highly skilled and talented nail technicians: Multiple customers mentioned that they had excellent experiences with the nail techs at Top Nail place. They praised their ability to do a good job and provide the desired nail designs. The customers felt satisfied with the quality of the service they received.

2. Friendly and accommodating staff: Many customers appreciated the friendly and kind nature of the staff at Top Nail place. They mentioned that the staff members were nice and treated them with respect. This positive customer service experience contributed to their overall satisfaction with the salon.

3. Variety of services offered: Customers mentioned that Top Nail place provided a wide range of services, including acrylic nails, almond nails, manicures, pedicures, and freehand nail art. The salon's ability to offer different services catered to the diverse needs and preferences of the customers.

4. Clean and well-maintained equipment: One customer mentioned that the salon always used clean equipment and opened it in front of them. This shows that Top Nail place prioritizes cleanliness and maintains a hygienic environment for their customers.

5. Long-standing reputation: A customer mentioned that they have been going to Top Nail place for 19 years without being disappointed. This suggests that the salon has built a positive reputation and has managed to retain their customers over a long period of time.

Weaknesses of Top Nail place:

1. Inconsistency in service quality: While most customers had positive experiences, there were a few who had negative encounters with the staff at Top Nail place. Some mentioned rude and unhelpful behavior, while others were dissatisfied with the service they received. This inconsistency in service quality can be concerning for potential customers who may be unsure about what to expect.

2. Communication issues: A couple of customers mentioned communication problems with the staff at Top Nail place. They felt that their specific requests were not listened to or understood, and they were not provided with the desired outcome. Improving communication skills and ensuring customer satisfaction in terms of their requests can help address this weakness.

3. Lack of professionalism: In a couple of instances, customers mentioned experiencing unprofessional behavior from the staff members. Whether it was a technician leaving in the middle of a service or continuously pushing a higher-priced service, these incidents reflect negatively on the salon's professionalism.

4. Unpleasant experiences with specific staff members: A few customers had negative experiences specifically with certain staff members. They mentioned being treated rudely or disrespectfully by these individuals. It is important for the salon to address such issues promptly and ensure that all staff members maintain a consistent level of professionalism and customer service.

5. Limited availability of preferred technicians: One customer mentioned being disappointed when the technician they preferred switched to another customer. This lack of availability or coordination can lead to inconvenience for customers and may result in a loss of business.

In conclusion, Top Nail place has various strengths, including skilled technicians, friendly staff, a variety of services, and a long-standing reputation. However, there are some weaknesses to be addressed, such as inconsistency in service quality, communication issues, lack of professionalism in some instances, and limited availability of preferred technicians. By addressing these weaknesses and maintaining their strengths, the salon can strive for continuous improvement and enhance the overall customer experience.

Best TL Reviews

I love Top Nails in Joliet. All of the nail techs Iv sat with are great, but Vivian is my girl. She does a really good job. I let her pick my designs no worries.

Love there nails been going to them cuz they do it just right and how I want it

My first time here, a new full set acrilic almond nails, excellent service and price, I'll be back for sure.

I have never walked out in the middle of a nail experience even under the worst of circumstances. But I have never had a worse time than I did here. Not only was the staff incredibly rude and unhelpful, they messed up my nails to the point where I left before I even let them file the other hand. It's very clear that they have no consideration for their customers and want to argue with them instead of listening to what they want. I was repeatedly told what I wanted wasn't possible even though I came in with that exact specific manicure. I had nails well over my fingertips that I asked to keep pointy but that they could cut back a little and instead he decided to cut them all the way down and I was told that it was my fault. Never again so much for me trying to save time! I didn't even let them finish filing the other hand because none of the nails on the right hand were even

Went in to get a fullset and have my tips taken off the lady that was helping me decide to go do someone else's nails and she told someone else to do mine and he didn't want to do them. So I ended up just getting a manicure. It was horrible service

The lady that was pregnant who did my pedicure she continuously hit my leg to tell me to get a higer service of pedicure. I told her no i dont want that and then i Told her I want a regular Polish she kept insisting that I get gel when I told her I did not want at all. Everyone else was kind and nice except for that lady she was rude and disrespectful. I had paid for my service and left I will never return to That establishment again to be treated in that way.

Hannah and Smoke do the best job on my nails . Hannah does free hand art which is hard to find someone to do that kind of work on your nails and my pedicures are always amazing and good I don’t know the people’s names that do my pedicures but they are always using clean equipment they open it up in front of me and I’m always pleased I’ve been going to them for 19 years and have never been disappointed keep up the good work and the staff are friendly. Thank you

I loooooove my nails, I came in for a full set with the C-curl tips. I was assisted by Vivian, she was soooo nice & very careful. I loved everything from the shape, to the color to the nails to the design of the diamonds. I highly recommend this shop & if you’re going to book definitelyyyyy book with Vivian <3