Top Nails

+1 423-735-0011

100 Rocky Bottom Dr, Unicoi, TN 37692 United States of America

Open Today: Closed

Quick Facts About Top Nails

Top Nails place, based on the comments provided, has a mix of strengths and weaknesses.

One major strength of Top Nails is the quality of their nail services. Multiple comments mention that the nails done at Top Nails always look great and that the staff is talented and professional. Customers have been going to Top Nails for years and have consistently been happy with the results. This indicates that the salon has skilled nail technicians who are able to consistently deliver high-quality nail services. Additionally, the salon is commended for its cleanliness, indicating good hygiene practices.

Another strength of Top Nails is their customer service. Comments mention that the staff is friendly, welcoming, and professional. Customers appreciate the personalized attention they receive and the efforts made by the staff to ensure that they get exactly what they want. Building relationships with customers and getting to know them on a personal level is highlighted as a positive aspect of the salon's customer service. These positive interactions with staff contribute to a pleasant overall experience for customers.

However, there are also weaknesses identified in the comments about Top Nails. One major weakness is hygiene issues. One comment specifically mentions a disappointing experience with unhygienic waxing equipment. This raises concerns about the salon's overall cleanliness and hygiene standards. This is a significant weakness as hygiene is a crucial aspect of any salon, and customers expect clean and sanitized equipment and workspaces.

Another weakness that emerges from the comments is inconsistent service. While some customers have had great experiences and consistently receive exactly what they want, others have had negative experiences. One comment mentions receiving a boring color and poorly done nails. Another comment mentions a bad attitude from a staff member who made fun of a customer and offered poor service. These inconsistencies in service quality raise concerns about the overall reliability and consistency of the salon's services.

In conclusion, Top Nails has strengths in terms of the quality of their nail services, customer service, and overall experience. Customers appreciate the talented and professional nail technicians, as well as the friendly and welcoming staff. However, there are weaknesses in terms of hygiene issues and inconsistent service, as some customers have had negative experiences with poorly done nails and unprofessional behavior from staff members. Addressing these weaknesses should be a priority for Top Nails to ensure consistent quality service and maintain a positive reputation among customers.

Best TL Reviews

I love getting my nails done here, they do a fantastic job. They always look great however I went in around 2 weeks ago for an eyebrow waxing and was very disappointed with how unhygienic their waxing area was.

Never go here they didn't let me have nails I actually wanted instead they gave me a boring color they filed Mt nails down were there was practically nothing there I would not recommend going here horrible service and they did horrible on my nails they were lopsided and textured. NEVER. GO. HERE.

I have been going to Top Nails for almost a year now and have ALWAYS been extremely happy with the services I received. Ann is absolutely the BEST and so talented and always so welcoming and nice. The staff have ALWAYS been so friendly and nice as well even though they are not the ones to actually do my manicure. I would and have recommended them to my family and friends! I honestly wouldn’t go anywhere else.

Yesterday was my first visit and I will definitely be back! They were all super nice and friendly! The guy who did my nails was very professional and courteous and wanted me to get exactly what I wanted, even offered to let me change my color last minute ???? Thank you for gorgeous nails and a pleasant experience!

Worst manicure and pedicure I ever had. The woman in there was awful she has a bad attitude. somebody called for an appointment she said she would check her book see if she had any opening. she never did and she just told her no. When she got off the phone she made fun of here. Not going there again. The place was disgustingly dirty.

TOP NAILS IS THE BEST!!!! they all do such an amazing job at what the do and i have NEVER been disappointed. I’ve been going to this salon for over 2 years and always come out with exactly what i asked for. I also always receive so many compliments about my toes and nails!!! 12/10 recommend!

By FAR the BEST nail salon I have ever been to!! Ann is the nicest nail tech ever! Her talent doesn’t go unnoticed! She builds relationships with her customers and gets to know them on a personal level, she knows everyone by name! Ann has become one of my best friends and just so happens to be the best nail tech! I am never disappointed when I walk through the Top Nails door! Ann also does waxing for CHEAP and still does a fabulous job! You can’t go wrong if you go to Top Nails!

Best nail salon I’ve ever been to. The staff is incredibly professional, and nice. The quality of their work is impeccable. Ann and Sissy have both always went above and beyond their call of duty to make sure my nails are beautifully groomed. The cleanliness of the salon is always outstanding and just an incredible experience all the way around. I’ve been going to this nail salon for a couple of years and I will never go to another.