Top Nails

+1 423-285-5041

260 16th Ave # 108, Dayton, TN 37321 United States of America

Open Today: -

Quick Facts About Top Nails

Strengths: 1. Affordable prices: One comment mentioned that the gel nails with french tip were priced at $30, including tip. This affordability could be a significant advantage for customers looking for nail services within a certain budget. 2. Good longevity: Another customer stated that their gel nails still looked good almost two weeks later. This suggests that the salon may provide high-quality products and services that last for an extended period. 3. Efficient and quick service: The youngest nail technician received praise for her quick service and excellent job. This indicates that the salon might have skilled and efficient staff members who are able to provide quick and satisfactory nail services. 4. Prompt appointments and good customer treatment: One comment mentioned that the customer's wife had a prompt service experience and that the staff were nice. This suggests that the salon may prioritize scheduling and treating customers well.

Weaknesses: 1. Lack of availability for walk-ins: One customer expressed disappointment about not being able to find any open slots for a last-minute appointment. This suggests that the salon might have a high demand and limited availability, potentially inconveniencing customers who prefer to walk-in. 2. Issues with drying machine: One complaint mentioned that the salon's drying machine burns and requires customers to frequently take their hands out and put them back in. This indicates that the salon might have outdated or malfunctioning equipment, which could inconvenience customers and potentially harm their hands. 3. Long waiting times and inconsistent service: A customer had a negative experience with a long wait time, and their appointment was delayed due to another customer being prioritized. Additionally, they received an unsatisfactory fill and poor-quality nail painting from an inexperienced staff member. This suggests that the salon's scheduling and quality control processes may be lacking, leading to inconsistent service experiences for customers. 4. Neglectful and unhelpful staff: Some comments mention rude and inattentive behavior from the staff, including a technician being distracted by a movie during a service and unhelpful staff when a customer tried to get their daughter's nails removed. This suggests a lack of professionalism and a negative customer service experience.

In conclusion, Top Nails place has some notable strengths, such as affordable pricing, long-lasting results, efficient service, and positive customer treatment. However, it also has some weaknesses, such as limited walk-in availability, issues with the drying machine, long waiting times, inconsistent service quality, and negative staff behavior. Improvements in these areas could enhance the overall customer experience at the salon.

Best TL Reviews

No one had anything open for me to walk in last minute. I badly needed my nails done for a job interview, affordable $30 with tip included for gel nails with french tip, photo is from almost 2 weeks later and still looks good.

Only down is the drying machine burns and you have to take the hand out and put it back in to continue the drying process. Please get a new one! I don't like getting burn.

The youngest girl with beautiful eyes was super quick and did an excellent job. I totally recommend!

Went in around 1:00 pm was told she could get me in. Was asked to come back at 4:00. Showed up at 4 and she had let someone go in front of me that were having LONG, SUPER LONG nails done which take A LOT longer. Needless to say she didn't start on my nails for an hour and 15 minutes late for just a fill in. Was the worst fill in I have ever had done. Then allowed an inexperienced young girl paint my nails which was absolutely awful! I was NOT left under the dryer long enough at all. Way shorter time than usual and my nails look horrid! Will be the last time I get my nails done there.

Very bad service, bad actitud from their employees and the quality is bad. They don’t care how it look the nails, I don’t know what happens on the nails salon most of them don’t care to take the time to do a good job, specially when you are paying for the service is not free.

I went in for a fill in- I swear the lady doing my nails had earbuds in and was watching a movie on her iPad the entire time! paid more attention to the movie than what she was getting paid to do. Wow is all I have to say and I won't be back. I mean really.

i tried to get my daughter’s nails removed and the staff was rude and not willing to help. i decided to take my money elsewhere.

My wife had an appointment and was serviced promptly. The staff were nice.

Used them for years only had 3 times and Mrs. Sandra fixed them for me...

To all my clients:

We have no intentions of being rude when answering the phone or opening the door, I’m sorry if it comes off that way but we truly appreciate each and everyone of our client’s business. If there is anything you do not like about your nails, please inform us and we will do our best to fix it to your liking. We are not able to do that if we are not informed otherwise. We are a small business that supports our families. Please understand we are doing the best to assist you in the best way possible. Thank you for your business.