Quick Facts About Upscale Nails
Upscale Nails is a nail salon that has received mixed reviews from customers. While some customers have had negative experiences, others have been highly satisfied with the services provided. In order to analyze the strengths and weaknesses of Upscale Nails, it is important to consider the comments provided.
One of the strengths of Upscale Nails is the attention to detail exhibited by the technicians, specifically Tina and Yvonne. Customers have praised their skills and ability to get the manicure right. This indicates that the salon has skilled technicians who are capable of providing high-quality services. Additionally, the relaxed atmosphere and cleanliness of the salon have been highlighted as positive aspects by satisfied customers. These factors contribute to a positive overall experience for the customers.
Another strength of Upscale Nails is the friendly and welcoming nature of the staff, including the owners. Customers appreciate the warm atmosphere and feel valued by the staff. Additionally, the fact that the salon remembers customers even after long periods of absence shows a level of personalized service that is appreciated by the clients. This contributes to building a loyal customer base.
Consistency is also mentioned as a strength of Upscale Nails. Customers have reported having consistently good experiences, whether it is with the same technician or different ones. This indicates that the salon maintains a certain level of quality across its services, ensuring customer satisfaction.
However, there are also weaknesses that must be considered. The most significant weakness is the negative experience of one customer regarding a gel manicure. The technician involved did not possess the necessary skills with gel polish, resulting in a poor outcome. While the salon tried to rectify the situation by offering to redo the manicure for free, the customer did not have the time. This indicates a weakness in the skill level of some technicians, which can negatively impact the overall reputation of the salon.
Another weakness highlighted in a comment is the use of a metal spinner tool to file the cuticles. The customer expressed concern about the tool cutting into the skin and the lack of disposable heads, which raises hygiene concerns. This suggests a potential weakness in the sanitation practices of the salon.
Language barrier is also mentioned as a weakness by a customer who felt that the technician did not fully understand their concerns. This indicates a possible communication issue that can affect the overall customer experience.
In conclusion, Upscale Nails possesses strengths such as skilled technicians, attention to detail, a relaxed atmosphere, cleanliness, and friendly staff. However, weaknesses in the form of inexperienced technicians, potential hygiene concerns, and a language barrier can detract from the overall customer experience. It is important for the salon to address these weaknesses in order to maintain and improve its reputation.
Best TL Reviews
Worst gel manicure ever. I don’t think the gentleman had any skills with gel polish. A nice female worker tried to redeem it and offered to do it over but I didn’t have time. She did buff the polish that was painted over my cuticles, and tried to remove the polish that was all around my nail bed. and looks worse. She didn’t charge me which was the right thing to do.
I have been a customer of Upscale Nails for the past 2.5 years. I love how attentive to detail both Tina and Yvonne are. They always get it right! I love the relaxed atmosphere, it's very clean and all of my experiences have been awesome!
I've never had a bad experience coming here. The owner, her husband, and even her little ones are all so awesome. Tina did my nails last and I'm so in love with them. Even when I don't come for months, they remember me and treat me just like the first time I walked in!
Been twice now so far so Great !! Tina has done my pedicure twice and one time sns aka dip powder ! Consistency is most important for me ! Looking forward to back in 3 weeks.
Upscale Nails us the only place for me. Everyone is super friendly, and that includes the clientele. Upgrades are gently suggested with no pressure to buy, and even if you do get standard treatments, you get a total experience.
The salon is always clean and the owners, Yvonne & Paul have given it a great family atmosphere. I'm always satisfied with everyone's work. A few days ago, a girl that had been there just 2 days (Michelle) did a beautiful job with my manicure. For pedis, I always go to Nina because she is a wizard with ingrown toenails. Go here just once, and you WILL come back!!
Staff here are enthusiastic. I love it. my nails are so beautiful
Yvonne always does my nails perfectly I just sit in the chair and let her go for whatever mood that day love love love them every time!!!!!!!!!!
My nails looks great. I'm very happy with how they turned out.
With that being said, I am EXTREMELY worried about the part where they use the metal spinner tool (used to smooth out the actual nail) to 'file' the cuticles. It should also be noted that I don't get my nails done often at all, so I don't know if this is a standard nail salon practice.
This tool head clearly cut into my skin and this part is NOT disposable. This means if someone before me had their cuticles cut too, there is a possibility their blood entered where my cuticles had been cut.
I consistently voiced my questions and concerns throughout the entire time and overall got the feeling that she wasn't sure what I was talking about. This may have been a language barrier.
I'm definitely going to the doctor in 3 months to get checked for anything that can be transmitted via cuts.
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Upscale Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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