US NAILS

+1 636-561-0599

6290 Ronald Reagan Dr, Lake St Louis, MO 63367 United States of America

Open Today: -

Quick Facts About US NAILS

US Nails is a nail salon that has received a mix of positive and negative feedback from customers. This analysis will identify the strengths and weaknesses of the salon based on the comments provided.

One of the strengths of US Nails is the presence of skilled technicians. A customer mentioned that Dan, a new addition to the team, is amazing and their go-to person for both nails and massages. This indicates that US Nails has capable technicians who can provide quality services. Additionally, the comment about Tammy and Kenny being the best suggests that there are multiple technicians who excel in their work.

Another strength highlighted in the comments is the friendly and welcoming nature of the staff. Customers have mentioned the friendliness of the employees, creating a positive and welcoming environment in the salon. This is crucial for customer satisfaction, as it makes them feel comfortable during their visit.

The presence of ventilation systems that remove chemical smells is another strength of US Nails. This is particularly important in a nail salon, as the chemical smells can often be overpowering and lead to headaches for customers. By providing a clean and odorless environment, US Nails ensures a pleasant experience for their customers.

Generosity is also mentioned as a strength of the salon. One customer mentioned a sweet lady who didn't charge for a single nail repair. This act of generosity enhances the salon's reputation and makes customers feel valued and appreciated.

Attention to detail and customization are strengths noted by a customer who had a pedicure done. They were allowed to bring their own colors and both Tammy and Eliza paid attention to details. This highlights the salon's ability to cater to individual preferences and provide a personalized experience for customers.

However, there are also several weaknesses that emerge from the comments. One recurring issue is the quality of customer service. A customer complained about rude behavior from the technician who did their pedicure. They also mentioned that the technician did a poor job, leaving their feet with dry skin and calluses. This indicates a lack of training or professionalism among some staff members, which can significantly impact customer satisfaction.

In addition to poor customer service, another weakness mentioned is rushed service and inadequate results. One customer expressed disappointment in their manicure, stating that it was rushed and they were cut twice. Furthermore, the gel polish started peeling off after only five days, indicating poor quality products or improper application.

The lack of consistency in service quality is another weakness that emerges from these comments. While some customers had positive experiences with specific technicians, others had negative experiences with different technicians. This suggests a lack of standardization in the quality of services provided at US Nails.

In conclusion, US Nails has strengths in the form of skilled technicians, a friendly and welcoming environment, ventilation systems to remove chemical smells, and acts of generosity. However, the salon faces weaknesses in terms of inconsistent customer service, rushed service, poor results, and a lack of training or professionalism among some staff members. Addressing these weaknesses and focusing on improving service quality and consistency will be crucial for the salon's success.

Best TL Reviews

I have been searching for a new tech since Lena left. US Nails have several people that do a good job but nobody like Lena. Then Dan joined the team. He is amazing and now my go-to person. He does great nails and the best massages. I would highly recommend him!

The worst customer service and pedicure I have ever had at a nail salon. The guy that did my pedicure was rude and did a terrible job. My feet still have dry skin and calluses on them. When I asked the guy if he could fix it he told me they don’t do that on the basic pedicure. You have to pay to upgraded pedicure. My pedicure was maybe 20 minutes long with hardly any massage or pampering! Definitely will not go back to this place.

Love this place! Everyone is extremely friendly and welcoming when you come in! I see Kristen for my nails or Kenny if she isn't there for some reason. I've heard Tammy does the best pedis

This is the best nail salon in Missouri. Plus they have vents that removes the chemical smell so you don't get a headache. Tammy and Kenny are the best.

Wow, I walked in hoping for a single nail repair, not knowing what I would be charged, and the sweet lady didn't even charge me for one nail. Very generous of her. 5 stars

Ive had a lovely experience here. Had a pedi ($40) done. They gave me no problem with bring my own colors. Both of the ladies,Tammy and Eliza (sorry if i miss heard the name), worked on me were kind and paid attention to details. I love that.

Having such a hard time finding a good nail place in Lake St Louis! I had high hopes when I came here. My manicure was very rushed and I was cut twice. My nails looked fine when I left but it’s only been 5 days and the gel polish is already peeling off. Very disappointed.

My husband and I had pedicures done today. Daniel was awesome. He took really good care of my feet.Tammy tamed my wild eye brows. We like coming to this salon because the staff is always friendly. If you haven't tried them, you should.