Quick Facts About Us Nails Spa
US Nails Spa has several strengths and weaknesses based on the comments provided. I will analyze each comment and provide an in-depth explanation of the strengths and weaknesses of the salon.
Strengths:
1. Skilled Technicians: Multiple comments mention the skilled technicians at US Nails Spa. Customers appreciate the attention to detail and the quality of their work. This indicates that the salon has a team of experienced and trained professionals who can provide excellent nail services.
2. Kind and Professional Staff: The comments highlight the kindness and professionalism of the staff at US Nails Spa. Customers appreciate being treated with care and respect. This positive interaction with the staff enhances the overall customer experience and contributes to a pleasant salon visit.
3. Reasonable Prices: Some customers mention that the prices at US Nails Spa are reasonable considering the quality of service provided. This indicates that the salon offers competitive pricing in the market, making their services accessible to a wide range of customers.
4. Cleanliness and Safety Measures: The salon is commended for its cleanliness and adherence to safety measures. The mention of requiring masks and maintaining cleanliness reflects a commitment to the health and well-being of both customers and staff. This creates a safe and hygienic environment for customers, which is an important factor when choosing a nail salon.
Weaknesses:
1. Inconsistent Service: One comment mentions a disappointing experience with a gel fill. The customer felt dissatisfied with the service, as their cuticles were not properly taken care of, resulting in hangnails and finger pain. This indicates a possible inconsistency in the quality of service provided by the technicians.
2. Poor Communication and Unprofessionalism: A customer noted unprofessionalism during their visit, with the nail technician not speaking to them and co-workers being loud and disruptive. This lack of communication and unprofessional behavior can contribute to an uncomfortable and unsatisfactory salon experience.
3. Inadequate Customer Accommodation: A customer expressed frustration with the salon's failure to accommodate their husband for a mani/pedi appointment. It is concerning that their husband, who was African American, was made to wait while others without appointments were served. This incident suggests a potential issue with discrimination and poor customer service.
4. Nail Design and Technique: One customer expressed dissatisfaction with their nail design and the overall quality of their manicure. They observed issues such as acrylic dripping and tips falling off, indicating that the salon may have weaknesses in proper nail technique and attention to detail during the service.
In conclusion, US Nails Spa has several strengths, including skilled technicians, kind and professional staff, reasonable prices, and a focus on cleanliness and safety. However, there are also weaknesses concerning inconsistent service, poor communication and unprofessional behavior, inadequate customer accommodation, and potential issues with nail design and technique. These weaknesses need to be addressed to ensure a consistently positive customer experience at the salon.
Best TL Reviews
Mimi did an awesome job... I received dip nails and and pedicure as well. I don't like dip nails to be too thick she listened they look amazing. Everyone was very Kind and professional!! Highly recommend this shop
I called ahead and was seen immediately when I got there… I was treated with so much care. My artist was gentle, paid great attention to detail, and I am obsessed with my nails!
This is the BEST nail salon in all of Winchester! I have been going here for about 7 years now. They are busy because they are not only wonderful and offer fantastic services, but are the nicest nail techs I have ever met. They accept walk ins, and if they don’t have time right away to get you in they ALWAYS do their best and give you a better time to come back. This is because they take their time with every customer they see!! Their prices are very reasonable as well considering the great service you receive. They go above and beyond. I always leave relaxed and with beautiful nails! Thank you US Nails!!
I have been visiting this business for 12 years. The price increase is understandable. However, this last week when I had a gel fill with gel polish, I was very disappointed. After my nails were done, I was asked if I wanted a manicure!!! She said, “You know, I fix your cuticles”! I was really upset that I just paid $50 with a $10 tip and then they wanted me to pay even more to take care of my cuticles!!! I now (and the last few months) have had so many hangnails and my fingers actually hurt. I am so sad that this business now only cares about your money and not your loyalty. So long Lan????
US Nails is a shop that has skilled technicians and is very careful when it comes to cleanliness and expects clientele to wear masks as does everyone who works there. There are many choices for nail polish and special features. Want a pedicure? You will find a great one here. Enjoy!
I called and arrived 20 minutes after I called.
Immediately I was taken to get my nails done which is awesome because I know how short-staffed nail salons can be. I asked for a very simple nail design and am not happy whatsoever with it. I tried to explain that I wasn’t happy many times and watched as the acrylic dripped off my nails which if you weren’t aware of shouldn’t be happening. When the tips were glued onto my fingers they kept falling off because they weren’t glued properly. The shape, process, and nail design is sad. I will be going to another salon from now on. Getting into the unprofessionalism. My nail tech didn’t speak to me at all and her co workers laughed and screamed in the background the entire time. I can tell this was a rushed job and am not happy.
Love going here. I prefer Rachel. She always does an outstanding job on my nails. I request her when I make my appointments.
Terrible service and manager is very rude. I called ahead and asked if my husband could come as well for a mani/pedi. I was assured it was fine. Got there and I was helped while he waited an hour and twenty minutes before giving up. Three people came in after him (who didn’t have an appointment either- checked the clipboard) were accommodated. I wonder if it was because he is African American?
Place Pictures
Us Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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