V NAILS 1

+1 612-869-6868

12 E 66th St, Richfield, MN 55423 United States of America

Open Today: Closed

Quick Facts About V NAILS 1

Strengths:

1. Good customer service: Many customers mentioned that the staff at V NAILS 1 place were friendly and accommodating. They appreciated the attention to detail and the fact that the staff listened to their requests.

2. Skillful nail technicians: Several customers specifically praised Tina and mentioned that she always did a great job and followed their instructions accurately. This indicates that the salon has nail technicians who are experienced and skilled in their craft.

3. Clean salon: Multiple customers noted that the salon was clean and well-maintained. A clean environment is important in a nail salon as it contributes to the overall experience and comfort of the customers.

4. Positive recommendations: Several customers stated that they would recommend V NAILS 1 place to others. Word-of-mouth recommendations are a strong indication of customer satisfaction and can help attract new customers to the salon.

5. Consistent pedicures: One customer mentioned that they had been getting pedicures at V NAILS 1 place for the last 3 years and considered it the best place they had found. This indicates that the salon consistently provides good quality pedicures, which can help build trust and loyalty with customers.

Weaknesses:

1. Inconsistent quality: A few customers mentioned that their experiences varied each time they visited the salon. While some visits were satisfactory, others felt rushed or poorly done. This suggests that there might be inconsistency in the quality of service provided by the nail technicians, possibly depending on factors such as time of day or specific staff members.

2. Unprofessional behavior: Two customers mentioned instances of unprofessional behavior. One customer complained about the owner, Michelle, who appeared to be in a bad mood and treated customers with bitterness. Another customer mentioned witnessing a heated argument between the owner and her husband, which created an uncomfortable environment. Unprofessional behavior can negatively impact the overall customer experience and deter people from returning to the salon.

3. Misunderstanding of requests: One customer mentioned that the nail technician did not understand their nail design request, even though they provided a picture as reference. This indicates a lack of clear communication or understanding between the staff and the customer, which can lead to dissatisfaction and disappointment.

4. Delays and appointment management: One customer expressed frustration over not being attended to on time for their appointment. They had to wait for about 20 minutes while others without appointments were attended to first. This suggests a lack of efficient appointment management and can cause inconvenience and frustration for customers.

5. Lack of initiative or effort: One customer mentioned that they had to push the nail technician to fulfill their request. They described the technician as lazy about doing a specific nail design and acknowledged that even the male technician had to push her to complete the desired outcome. This indicates a lack of initiative or effort on the part of the nail technician, which can lead to an unsatisfactory experience for the customer.

In conclusion, V NAILS 1 place has strengths in terms of customer service, skillful nail technicians, cleanliness, positive recommendations, and consistent pedicure services. However, there are weaknesses in terms of inconsistencies in service quality, unprofessional behavior, misunderstandings of requests, delays in appointment management, and lack of initiative or effort from certain nail technicians. Addressing these weaknesses can help the salon improve its overall customer satisfaction and reputation.

Best TL Reviews

Did a great job on what I asked for , also got a quick hand massage! It was a simple nude color and short acrylic set done, I would definitely recommend ❤️ Tina .

I got recommended by a friend to go here. From my first experience it was well done by one of the ladies.

The second time I went I felt like i was hurried and it wasn't well done just enough. I assumed cause it was at 5pm on a weekday. The first time I went in the morning. Next time I'll go ahead and go in the morning as well as go with the ma'am that was in the middle my first time.

Overall not bad ^-^

I love this nail salon and Tina is amazing! She always does exactly what I ask for and has great recommendations.

I love this salon. I've gotten pedicures here for the last 3 years. Best place I have found.

I’ve never had a bad pedicure here. Clean salon and prices are great. Staff very friendly.

I made an appointment and when I got there, they kept attending people that arrived without an appointment and made me wait about 20 minutes until they sat everyone else that had just arrived. Also, the wife Michelle is always in a bad mood and always bitter with customers. She seems like she hates her job and takes out her anger on customers. Simply not professional. Plus, she did not understand what nail design I asked for, even though I showed her a picture. Won’t be coming back.

My wife and I went here and they were not professional at all. The man and his wife that work there were fighting with eachother and were in a hurry because there were many people there at once. They did a poor job on the design and pretty much screwed her over in time and money. Do not go here. Will never be back.

Their good, just have to push the lady I had, she seemed lazy about doing my chrome and couple designs, the Male tech new exactly what I wanted he had to push her too, at the end I was satisfied and my appointment was at 6p, that could of had something to do with it