Quick Facts About VIVI Nails
VIVI Nails place has several strengths based on the comments provided. One of the biggest strengths is their exceptional customer service. Multiple customers mention feeling treated like royalty and being attended to by friendly and accommodating technicians. This creates a welcoming and positive atmosphere for customers, making them feel valued and cared for. Additionally, the employees are praised for their skill and the quality of their work. Customers are satisfied with the results of their manicures and pedicures, particularly noting the dipped manicure and gel manicure as well-done services. Another strength mentioned is the cleanliness of the establishment, which is an important aspect of any nail salon experience.
The salon's dedication to go above and beyond for their customers is also mentioned in one comment where they provided a fruit and cheese plate and a mimosa. This extra touch of hospitality differentiates them from other nail salons and adds to the overall positive experience.
Word-of-mouth recommendations are also mentioned, which can be seen as a strength for the salon. This indicates that customers are happy with their experience and are likely to recommend VIVI Nails place to their friends and family. Having a loyal customer base can greatly benefit the salon's reputation and success.
However, there are some weaknesses that can be derived from the comments. One customer mentions that the first time they visited, they liked their nails better than the second time. This may indicate some inconsistency in the quality of services provided, which could be a weakness for the salon. Furthermore, another customer mentions that if they can't get their preferred technician, they would rather leave. This suggests that there may be a lack of consistency among the technicians in terms of customer satisfaction and expertise.
A couple of negative comments also highlight weaknesses of the salon. One customer mentions rude behavior from a technician who seemed to rush through the appointment and had difficulty communicating. This indicates a lack of professionalism and customer service that can greatly impact the overall experience for customers. Another customer complains about a long wait time even after making an appointment, suggesting a potential issue with appointment management and prioritization.
Finally, the negative comment about nails being ruined, along with complaints about shape, color, and design, are clear indicators of poor execution of the services provided. This can greatly impact customer satisfaction and loyalty, as well as the salon's reputation.
In conclusion, VIVI Nails place has several strengths including exceptional customer service, skillful technicians, and a clean environment. Their dedication to going above and beyond for their customers and word-of-mouth recommendations are also positive aspects. However, weaknesses can be identified such as inconsistency in service quality, potential communication issues, long wait times, and negative experiences resulting in ruined nails. These weaknesses should be addressed in order to improve customer satisfaction and overall quality of service at VIVI Nails place.
Best TL Reviews
Finally I found a nail place that is my own. My family is a regular here and they treat us like queens when we come. Even going above and beyond to make my daughter feel like a princess. My girl is Stephanie, while my mom uses Amanda, yet all the employees are wonderful technicians. What are you waiting for? Go pamper yourself!
I love Vivi! They have a very friendly atmosphere and very skilled technicians. I got a dipped manicure and regular pedicure. Both turned our wonderful! It wasn’t to crowed and there was no wait. (We were “walk-ins” at 2:00pm) Highly recommend!
This is the second time I came here I will say the first time I liked my nails better but The place is clean. The services I received were gel mani and pedi. Will come back again.
This was my very first time here, I was very pleased with everything! It was clean, employees very friendly, female Sam was my nail tech, she was so nice and accommodating! I also enjoyed the fruit and cheese plate and Mimosa that was served to me, I have never been to a nail salon that did that. I definitely recommend this place and I will definitely be returning. Thanks for everything today Sam!
I search forever for a good nail salon. I finally got word of mouth from a coworker about this salon and to schedule with Susan. She is amazing. She takes her time and makes sure everything is perfect. She also does amazing designs as well. My sister had Stephanie do her nails this past time and they turned out amazing...she was very happy with them...bring cash to tip tough. They say AtM in store has no fees but your bank will say otherwise. They do serve wine and mimosa if you are interested as well.
Susan is my go to person and she does an amazing job! Always takes her time and makes sure I'm happy with everything. Gentle. Friendly, professional service.
The technician was very rude I couldn't understand her and she couldn't understand me she was in a hurry to do her customer on a book appointment the technician that i usually go to she wa doing a customer at the time if I go back if I can't get her I would just leave.
They were extremely rude and ruined my nails. I went in one day and had to wait 2 hours after I set my own appointment. They allowed their “ regulars” to go first, which seemed odd considering I was already scheduled for an appointment. Nails came out horrible, within shape, color and design. I don’t recommend this place at all.
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VIVI Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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