Wax & Nails

+1 804-504-0191

234 Southpark Cir, Colonial Heights, VA 23834 United States of America

Open Today:

Quick Facts About Wax & Nails

Wax & Nails place, as evident from the comments above, has both strengths and weaknesses. Understanding these can provide a comprehensive overview of the salon's offerings and customer satisfaction.

Starting with the strengths, several positive comments highlight the salon's good pricing, professional staff, attention to detail, and the quality of their work. One customer mentions that they are completely satisfied with their experience and have been visiting the salon regularly for pedicures, claiming it to be the best in the area. Another customer expresses their love for their nails every time they go, indicating consistent quality.

Additionally, a customer describes the place as pleasant for them and their spouse to get their nails done, suggesting a positive ambiance and a suitable environment for couples to enjoy the experience together. This can be seen as a strength for those seeking a relaxed and comfortable spot for nail services.

However, the comments also reveal significant weaknesses that impact the overall customer experience. One common issue raised is poor customer service. Customers express dissatisfaction with rushed service, unclean practices, and the staff's lack of attention to detail. One customer mentions how the old lady rushed through their service, dumping chipped nails back in the water while their feet were still in it. Furthermore, they criticize the failure to clean excess nail polish and overcharging during the payment process.

Several customers mention instances of inadequate communication and overall unresponsiveness. One customer describes their bad experience, stating that their requests for short nails were ignored, and the staff refused to trim them down when asked multiple times. Additionally, they claim that the manager was rude and the salon refused to refund their money. Another customer complains that the staff declined their request to fix the shape and color of their nails, resulting in further damage.

Hygiene is another significant concern highlighted in the comments. Multiple customers mention witnessing unsanitary practices such as hair on the buffer and contaminated drill bits. These observations raise questions about the salon's cleanliness and adherence to proper sterilization practices, which can be a major concern for potential customers.

Furthermore, there are instances of poor skill or attention to detail demonstrated by the salon. One customer states that their nails lasted only two days, and the French tips looked awful. This is concerning for those seeking long-lasting and aesthetically pleasing results.

Lastly, there are complaints about misinformation and miscommunication. One customer claims that the salon lied about their closing time, closing an hour earlier than stated. Another customer expresses disappointment in the technician leaving behind red polish in the crevices of their toes, suggesting poor execution of services.

In conclusion, Wax & Nails place has strengths in terms of pricing, professional staff, attention to detail, and some positive customer experiences. However, the salon also has several weaknesses, including poor customer service, unclean practices, unresponsiveness, inadequate communication, and skill-related issues. Addressing these weaknesses would be crucial for improving customer satisfaction and establishing a positive reputation in the industry.

Best TL Reviews

The service was terrible, the old lady rushed on my feet’s, dumped the chipped nails, etc back in my water while my feet were still in there. Didn’t clean the excess nail polish from around my toes, nothing. Then tried to charge me extra when it came to paying.

Had a very very bad experience me and my sister ask for something and didn't get what we wanted for the Occasion that we need them done for asked for shorts nails they made them to long and then wouldn't trim them down when asked multiple times the didint listen got overcharged they also cut two of her fingers as they did her nails. Manger was very rude and they refuse to refund. This place really deserves no stars to be honest. And Don't go there thinking your going to get something you want because you won't. Also got mine done they didnt do good job either on mine.

I didn’t like the shape or color I told her before she did the rest. I asked before paying can we take off color fix the shape (I said coffin) and they told me no it’s gone take too long and messed up my nail up even more if I could do zero I would. Was rude after me nicely asking to fix it

I read some of the negative reviews from a few months ago and i was completely satisfied with my experience. I started visiting this snug little salon 6 weeks and three pedicures ago. Hands down the best pedicures in the area. Treat your feet.

Love my nails every time I go.

THEY ARE TERRIBLE my nails lasted 2 days the French tips looked awful … this is my second bad experience here the first one is they are very unsanitary I seen hair on the buffer with the drill bits shoved down in there .. also 2 of my nails chipped the first time. the only reason I went back is because I thought maybe it was a off day for the tech who was doing my nails but no it’s the whole place.

Pleasant place for the wife and I to get our nails done. Professional staff, good pricing, attention to detail, and do great work.

I wish that I could leave no stars. First off, I asked what time they closed and they lied and said 8 o'clock. They really close at 7. Then I only needed a polish change and I had red polish on. She took the polish off, but still had some red in the crevice of my toes that I had to say something to her about, or else she would have left it how it was. Then there was a spot that was messed up but I said forget it... I went and purchased some polish and figured it would be easier to just fix it myself.