Quick Facts About Wendy Hair Salon
Wendy Hair Salon has received both positive and negative feedback from customers. Let's break down the strengths and weaknesses of the salon based on the comments provided.
Strengths:
1. Expertise in curly hair: Wendy is highly praised for her knowledge and skills in working with curly hair. This indicates that she has a specialization in catering to customers with this hair type, which can be a significant strength in attracting and retaining customers with similar needs.
2. Professionalism and kindness: Multiple comments highlight Wendy's professionalism, courtesy, and friendly demeanor. This indicates that she provides excellent customer service, creating a pleasant and welcoming environment for her clients.
3. Affordable pricing: One customer mentions that Wendy offers great prices, which can be a competitive advantage. Affordable pricing can attract customers who are looking for quality service at a reasonable cost.
Weaknesses:
1. Language barrier: One comment suggests that Wendy may have limited English language skills. While this may not be an issue for Spanish-speaking clients, it can create a communication challenge for those who primarily speak English. Addressing this weakness by improving language skills or hiring bilingual staff could expand the salon's customer base.
2. Quality issues with hair dye: A negative review mentions poor quality dyeing services. The customer claims to have experienced prolonged color dyeing and subsequent hair loss. These issues can seriously damage the salon's reputation and deter potential customers from seeking their services.
3. Customer service: One comment expresses dissatisfaction with Wendy's customer service. The customer mentions that Wendy became defensive and unwilling to address their concerns. Poor customer service can lead to negative word-of-mouth and result in the loss of loyal customers, as seen in this specific case.
4. Inability to escalate concerns: The same customer also expresses disappointment in the inability to talk to someone above Wendy to address their concerns. This lack of hierarchy within the salon may inhibit effective resolution of customer issues and limit the salon's ability to address and improve upon customer feedback.
Based on these comments, Wendy Hair Salon's strengths lie in specialization, professionalism, and affordable pricing. However, weaknesses in language proficiency, hair dyeing quality, customer service, and the lack of a hierarchical structure may impact the salon's reputation and customer retention. Addressing these weaknesses by improving the language skills of the staff, ensuring consistent and high-quality dyeing services, and fostering a more customer-centric approach can enhance the overall customer experience and strengthen the salon's position in the market.
Best TL Reviews
Great chaircut! Wendy knows curly hair. I've probably got the best haircut of my life, no joke. Knowledgeable, professional, kind and great price! Thank you, Wendy!
I started coming to Wendy several months ago and I am so happy I did. She cares about your hair and she is truly licensed to perform miracles on your hair. She is professional and very courteous.. thank you Wendy I appreciate your services I always feel like a Diva when I leave your shop❣️????
Silk press. I'm very impressed I'll be a regular customer with Diana ????
My wife loved her hair! Will return when on vacation again in Clearwater.
Definitivemente excelente servicio.
This salon is one of the best in the area for Ethnic hair even all the way to hair that goes 1A. Wendy doesn’t speak a crazy amount of English but she’s very thorough, and as most hair salons are very chill and laid back. I’ve never felt discriminated against and I’ve always been comfortable every time I go and I only understand Spanish. They never talk bad about a client to their face or say anything rude about clients.
DO NOT go to this place. I have been to many Dominican salons and never have I ever experienced poor quality like here. I went in to dye my hair to jet black from a brown. I was left under the dye treatment for an hour and 30 minutes. I have dyed my hair before and it has never taken that long. Weeks after my hair dye I began to notice the color dye was still in my hair months after. Then I started to experience hair loss. Every-time I take a shower I have a-lot of hair shedding which I know cannot be normal. I DO NOT RECOMMEND THIS PLACE AT ALL. They do not know how to dye your hair properly.
Wendy is an excellent hair stylist and a very friendly person. Her staff are very courteous. She is truly what being a professional Dominican stylist is all about, I give her an 5 stars. Be sure to go there for all your hair needs. By the way, she does braids too, for those interested in getting there hair done.
I have been going to Wendy for months and although she doesn't have the best customer service, she does great work. Yesterday I went in to get my regular wash & blowout and a new girl was there with her. She did my wash/conditioner and roller set. I felt as though she did not wash my hair good and when she went to do my deep conditioning, she did not use the amount that Wendy normally does. I have THICK hair so I need a little extra conditioner to cover everything. When Wendy went to do my blowout, dandruff was literally falling on my shoulders and in my lap. I told Wendy and she just told me to put some coconut oil in my hair once I got home. I let her know about the conditioning situation and she got very offensive and told me that her prices are firm. I politely explained to her that I was a faithful costumer who never complained and was just unhappy with this visit but she did not want to hear it. My feelings were really hurt because I did not want a discount, I just wanted her to understand that I wasn't happy with this visit! It upsets me that she's the owner and I can't talk to someone above her but I've been going there for 6 months and I must say she just lost a faithful customer.
Place Pictures
Wendy Hair Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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