Quick Facts About 5 Stars Nails
Strengths:
1. Friendly staff: Many comments mention that the staff at 5 Stars Nails is friendly and provides good customer service. This is important as it creates a positive experience for customers and encourages them to return.
2. Good nail job: Some customers mention that they are pleased with how their nails turned out. This indicates that the salon is capable of providing quality nail services, which is crucial for customer satisfaction and loyalty.
3. Fair pricing: Multiple comments mention that the prices at 5 Stars Nails are fair. This is a strength as it attracts customers who are looking for affordable nail services and ensures that the salon remains competitive in the market.
4. Talented nail technicians: A comment highlights that Matthew is a talented nail technician for acrylics, and T also does a good job. This indicates that the salon has skilled technicians who can provide a variety of nail services, giving customers options based on their preferences.
Weaknesses:
1. Inconsistent service: The first comment mentions a negative experience where the customer's nails were cut shorter than desired. This indicates that the salon may have issues with consistency in service quality, as not all customers receive the same level of satisfaction.
2. Poor time management: A comment mentions that the customer had to wait for an hour to soak and then was not served promptly. This suggests that the salon may have issues with time management, resulting in delays and inconvenience for customers.
3. Lack of proper sanitation: Multiple comments raise concerns about the salon not using sterilized tools for services. This is a significant weakness as it raises questions about the salon's hygiene practices and can deter customers who prioritize cleanliness and safety.
4. Language barrier: A comment mentions an unpleasant experience where the customer felt uncomfortable due to a language barrier between the staff members. This suggests that the salon may not effectively communicate with customers who do not speak the same language, leading to misunderstandings and dissatisfaction.
5. Lack of specialization in pedicures: A comment states that the salon is not recommended for pedicures, implying that it may not excel in that particular service area. This can be a weakness as customers who prioritize pedicure services may choose to go to other salons instead.
To address these weaknesses, 5 Stars Nails should consider implementing the following improvements:
- Provide consistent service by ensuring that all technicians are trained to meet the same standards and fulfill customer requests accurately.
- Improve time management by implementing efficient scheduling systems and ensuring that staff members adhere to allocated appointment times.
- Prioritize and enforce proper sanitation practices by regularly sterilizing and disinfecting tools and displaying visible evidence of hygiene for customers to see.
- Offer language assistance or ensure that staff members are trained to effectively communicate with customers who may not speak the same language.
- Invest in training and expertise in pedicures to provide high-quality services that meet customer expectations in that area as well.
Best TL Reviews
The worst place to do nails was I came and my nails were very long and I told her I just want a little shortening, but she cut my nails and they became very short I won’t come back ????
I went to go get my new set of nails. They sat me for 1 hour to soak! My fingers were so white and damaged from the acetone. Then I asked if I was next, she said no I gotc2 ppl before you, which I was there first! So rude and business has gone down here so sad!!
This was googled and a thumbs up for the salon that does not close til 8pm!!!
Everyone seems friendly enough with their customers. I am very pleased on how my nails turned out. I love the teal color! However, correct me if I am wrong but......
I DO NOT RECALL ANY OF THE GIRLS OPENING A BAG OF STERILIZED TOOLS! NONE OF THE TOOLS THAT WERE USED ON ME CAME IN A BLUE-clear BAG THAT WILL NORMALLY INDICATE IT WAS JUST STERILIZED.
I HOPE THE SHOP SEES THIS COMMENT AND STAND CORRECTED IF MY SPECULATION IS TRUE....
I stopped going because they cater to the old lady regulars. Last time I went I waited 2 hours. Decent nail job.
I called and made an appointment for 12 o’clock for a pedicure and the lady said not till 1220 so I came back and somebody else had already got in my spot felt real awkward I told him in English and then they started talking in Korean I’m guessing I don’t know bad experience wouldn’t recommend it
My mom and I have been getting pedicures from her for over 5 years and will not ever go to anyone else. Price is fair. Services are excellent. The owner is friendly.
One of my worst experiences in this place was getting my eyebrows and upper lip done with Tina she burned the whole part of my upper lip (please make sure the wax isn’t too hot before applying it to skin!!! ) it's been several days that the burn hasn't healed super painful, not professional at ALL!! Please avoid this place
I would rate this nail salon as 3.5 stars. I've been getting my nails done here since 2012. Matthew is definitely my go to for acrylics and T does a very good job as well. I would not go here for a pedicure. The reason I would not rate this place 5 stars is because like other people have mentioned in their reviews, the equipment is not properly sanitized nor disinfected. I wish they would practice better infection control. That is why I won't go here for a pedicure. Asides from their lack of proper infection control, their prices are not bad. For acrylics, my average price is $40 and they last about 8 weeks (with a fill). I normally get some sort of french nail tips. Whenever I am in the mood for a more elaborate design, the price can then range from $50-70 depending on the designs. I think for just basic solid color acrylics is $30‐35. If you want something fancy, definitely go to Matthew. I've never had any issues with my nails breaking nor a negative experience.
5 Stars Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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