A Class Hair Studio & Barbers

+1 301-800-7842

17301 Valley Mall Rd, Hagerstown, MD 21740 United States of America

Open Today: -

Quick Facts About A Class Hair Studio & Barbers

Strengths:

1. Professional and knowledgeable stylists: The comment mentioning stylist Kim highlights the professionalism and expertise of the staff. Their ability to explain hair care and provide a satisfactory experience is a strength of the salon. 2. Referral system: Another comment expresses gratitude for a referral, indicating that the salon has a reputation for providing good service and customers are happy to recommend it to others. 3. Creativity in styling: The comment about the quick weave with a red pixie bob showcases the stylist's creativity. This demonstrates that the salon is versatile and can cater to various hair preferences and styles. 4. Reasonable pricing: Multiple comments mention the reasonable pricing of the salon's services. This can be a significant strength as customers appreciate affordable options without compromising on quality. 5. Variety of services offered: One comment mentions that the salon does everything. This indicates that they offer a wide range of services and cater to various hair needs, which can appeal to a diverse customer base. 6. Customer-oriented approach: The comment stating that the salon looks out for their customers highlights their commitment to providing a positive customer experience. This suggests that they prioritize customer satisfaction.

Weaknesses:

1. Poor haircut quality: A couple of comments express dissatisfaction with the quality of haircuts received. This indicates that there might be inconsistencies in the skills of the stylists, resulting in uneven cuts and dissatisfaction among some customers. 2. Lack of attention to customer requests: One comment mentions that the stylists don't listen to the customers and freestyle on their hair. This indicates a weakness in communication and customer service skills. 3. Inconsistent customer service: The comment about the barbershop's poor customer service suggests that there might be issues with communication and attentiveness towards customers. This can lead to frustration and dissatisfaction among clients. 4. Late appointments: One comment highlights that the barber was late for a scheduled appointment, causing inconvenience to the customer. This shows a lack of punctuality and can negatively impact the overall customer experience. 5. Hair damage: A comment mentions that the products used in the salon caused damage to the customer's hair, resulting in loss of curl pattern. This suggests a weakness in product selection and hair care techniques, which can lead to dissatisfaction among customers. 6. Ineffective time management: The comment about customers waiting for 30 minutes without any communication or service indicates a lack of efficient time management within the salon. This can lead to long wait times and frustration among customers.

In conclusion, A Class Hair Studio & Barbers place has strengths in terms of professional and knowledgeable stylists, a referral system, creativity in styling, reasonable pricing, a variety of services offered, and a customer-oriented approach. However, weaknesses include poor haircut quality, lack of attention to customer requests, inconsistent customer service, late appointments, hair damage, and ineffective time management. These weaknesses should be addressed to ensure a better overall customer experience.

Best TL Reviews

This haircut is absolutely atrocious. I came here to get a skin fade and nothing off the top. I left the barbershop with two inches cut off my head and I look like an egg. My hair was absolutely perfect before this and I just wanted a short trim off the sides and the barbed I had completely chopped off half the inches of my soft hair that looked amazing. Horrible place do not come here if you want a good haircut because they don’t listen to you and just freestyle on your hair. Not even that we had an appointment at 12:00 and the man was late by 40 minutes. Worst haircut ever do not recommend taking your kids here and all they do is talk. Worst $60.00 ever spent.

I am very pleased with my new haircut that stylist Kim gave me today. She was so professional and explained everything too me about my hair. I will definitely be back. Thanks Anisha for referring me to her.

I’ve been wearing natural hair styles for over 20 years and today I did a thang !!!

I let Anisha do a quick weave with a red pixie bob and can I just say Fire & Desire !!! Anisha is a magician and her creativity and professionalism are second to none

She cut my hair uneven. It looked horrible for weeks. I hated my hair. I cried everyday until it grew back. The products she used fried my hair and I lost my entire curl pattern and I had to use so many products just to get it back. And it’s still not even perfect. 10/10 do not recommend.

Worst hair cut ever, By Kim and was over charged. Web site say 75.00 for cut, shampoo and curl, she charged me 85.oo dollars, my hair very uneven . looks like it was just whacked off.Very bad expierence

Worst customer service I've ever had in a barber shop. Came in asking if the can take three people, said yes. Mind you looked like two customers had been 50% completed and one finishing up. 30 mins go by without anyone saying a word to us. I could go on for hours how one customer looks like a two all over but the barber spends 20 mins trimming up straging hairs what a joke. Finally we just left seems like all they want to do is just talk and not cut any hair. Would not recommend for a walk in can't speak on how they are with appointments but won't EVER even try to come back.

I took my son here for the first time today and had a great experience. My son said he liked it and wants to go back. We usually go to PG county to do his hair so I am happy to find a place he likes close to home. Thank you so much ????

Absolutely love A class Studio. Won’t go no where else!! The price has always been reasonable! And they do everything!! And have always done my hair better then what I was expecting. They really look out for the customers!