All Star Wheels & Tires

+1 760-296-1316

82443 Indio Blvd, Indio, CA 92201 United States of America

Open Today: -

Quick Facts About All Star Wheels & Tires

All Star Wheels & Tires is a shop known for its knowledgeable staff, friendly service, and excellent customer care. They have a reputation for providing great service and have a loyal customer base that appreciates their work. However, there are a couple of weaknesses that potential customers should be aware of.

One strength of All Star Wheels & Tires is the expertise and knowledge of their staff. Several comments mention how the employees are highly skilled and know their stuff when it comes to tires and wheels. This expertise inspires confidence in customers, knowing that their vehicles are being handled by competent professionals. Additionally, their friendly demeanor is a positive attribute mentioned by customers. Friendly staff can make a difference in customer experience and create a more pleasant atmosphere.

Another strength highlighted in the comments is the dedication of the staff, particularly the owner Julio and his team, to the satisfaction of their customers. Customers appreciate the personalized attention and the fact that the team goes above and beyond to address any issues, provide status updates, and guide them through future maintenances. This level of care and commitment to customer satisfaction stands out positively.

However, one recurring weakness mentioned in the comments is the long wait times at the shop. With their expertise and great service, All Star Wheels & Tires seems to be in high demand, leading to busier periods. Some customers express frustration at having to wait for extended periods to get their tires changed or other services done. This can be a significant inconvenience for customers who need their vehicles serviced promptly.

Additionally, there is a negative comment about the shop not taking a customer's business seriously. This comment suggests that there may have been a breakdown in communication or a specific incident where the customer felt mistreated or ignored. While this may be an isolated incident, it is worth considering as a potential weakness.

Another mentioned weakness is the quality of work. One comment described the work as "garbage" and claimed that it was difficult to get in touch with anyone at the shop. This raises concerns about the quality of service provided at All Star Wheels & Tires. It is essential for a tire shop to consistently deliver high-quality work to meet customer expectations. The comment about difficulty in communication further suggests that there may be room for improvement in customer service and responsiveness.

Despite these weaknesses, there are several positive comments highlighting the great service, professionalism, and good prices at All Star Wheels & Tires. Customers appreciate the owner, Julio, and his brother, as well as the rest of the crew, for their excellent work and dedication. The fact that they offer a wide range of services, including tire changes, maintenance, repairs, and even sourcing specific tires, is also seen as a positive aspect.

In conclusion, All Star Wheels & Tires has several strengths like knowledgeable staff, friendly service, and dedication to customer satisfaction. However, they do face challenges in terms of long wait times, potential breakdowns in communication, and concerns about the quality of work. Despite these weaknesses, many customers appreciate the great service and prices offered by the shop.

Best TL Reviews

These guys definitely know their stuff and are very friendly also. However; the shop is usually very busy, and you may have to wait a long time to get your tires changed or whatever you're there for.

Knew them for a while they were nice fora little then didn't take my business seriously ran away with my money and refused to even do the work on my truck and claimed they did

I’m not sure about the bad reviews, I been following Julio before for many many years. Not only is he great, his father and brothers, who I’ve had a pleasure of developing a business / friend relationship are also great. Every shop has good and bad details, I have yet to have a problem with this shop or Julio’s team. Any discrepancies Julio and his team have not only corrected but guided me with status updates and future maintenances. I have also bought several cars from Julio, well going for 3 years and the vehicle still runs as the day I took ownership of it. Bottom line, you want good service yeah it can be found anywhere, but if you want great service and people who actually care, this is great place to get to know!

Thanks for the great service this week for the breaks / rotors / ac fan replacement as well as the tires! Be there next week! . Car feels great driving it! Abel Fausto -

Absolutely garbage quality work ,but they will smile in your face and take your money but good luck getting a hold of anyone , trash absolutely trash .

Great place with great people. The owner is a really nice guy and the crew does an excellent job. If you are ever in need of fixing your car come to this place, you won't regret it. I'll be coming here from now on.

Julio, his brother and all crew did a great job in my truck, they are professionals, good prices.

I got these new wheels and tires.

I had a blowout on my trailer while it was loaded down with 18,000lbs of axels and I called several different shops and went in to 3 different tire places and none of them had a jack big enough to lift my trailer and all that weight. After 3 hours I found this place and they had me in there and changed the tire in 15 minutes. They did such a good job, we decided to get new drive tires on the f450. Would highly recommend for all your tire needs. If they don't have your specific tire, they will go buy it for you!!

Highly recommend this place great customer service great prices their always going out their way to accommodate me and the people I refer to them