Quick Facts About Aroma Nail & Spa
Aroma Nail & Spa seems to have both strengths and weaknesses based on the comments provided.
Starting with the strengths, one common theme that emerges is the skill and dedication of the nail technicians. Many customers praise the technicians for doing a good job and going above and beyond to ensure customer satisfaction. Elizabeth, in particular, is highlighted as an exceptional nail tech who consistently delivers excellent results and unique designs. This demonstrates that Aroma Nail & Spa has a team of skilled professionals who can provide high-quality nail services.
Another strength mentioned by multiple customers is the cleanliness and safety measures taken by the salon, especially during the pandemic. Customers appreciate the regular testing of the staff, temperature checks, enforcement of social distancing, and the sanitation practices, such as wiping down stations after each use. This emphasis on cleanliness and safety creates a welcoming environment for customers, making them feel comfortable and cared for.
Additionally, several comments mention that Aroma Nail & Spa offers great prices, making their services affordable for customers. This is an important strength as competitive pricing can attract more customers and contribute to customer loyalty. The 10% discount for essential workers also shows a commitment to recognizing and showing appreciation for certain groups of customers.
Moving on to the weaknesses, one customer complains about the wait time even though they had an appointment. The salon being packed and causing delays can be seen as a weakness in terms of customer service and efficiency. Long wait times can be frustrating for customers and may discourage them from returning in the future. However, it is worth noting that the customer still expresses their willingness to go back for the great prices, indicating that this weakness may not be a deal-breaker for all customers.
Another weakness mentioned is the quality of the polish used during a manicure. The customer states that the polish was old and thick, leading them to bring their personal stash instead. This highlights a potential issue with the salon's inventory management and the need for better quality control regarding the products used.
Furthermore, one customer had a negative experience with a specific nail technician named Amilee. The customer complains about Amilee's lack of attention, multitasking while doing the nails, and resulting in a poor job. This indicates a weakness in terms of consistency in service quality and suggests that some nail technicians may not meet the same standards as others. However, the customer also mentions that they have had a positive experience with another technician named Miriam, implying that there are still reliable and skilled technicians at the salon.
In summary, Aroma Nail & Spa has strengths in terms of skilled and dedicated technicians, cleanliness, safety measures, affordable prices, and customer appreciation. However, there are weaknesses in terms of wait times, quality control of polish, and inconsistencies in service quality among nail technicians. Understanding these strengths and weaknesses can help potential customers make an informed decision about whether or not to visit Aroma Nail & Spa.
Best TL Reviews
Although I had an appointment they took me 30 minutes later as the placed was PACKED! However... when the technician started she did a very good job-- Thrilled with how my pedicure looks! Yet the manicure left MUCH to be desired as the polish was old and thick-- (I brought my personal stash for the pedi).
Will I go back? ABSOLUTELY! Even if for nothing more than the great prices!!!
Amilee goes above and beyond to make sure her customers are satisfied and comfortable. I love Amilee and her staff!
Thank you for a badly needed pedicure! The associate was thorough & I didn't feel rushed. Thank you & see you real soon!
Elizabeth is the best nail tech ! Always does an amazing job on my nails. Her designs always have a unique style. Love my nails every time always something different. Would definitely recommend Aroma Nails to anyone. They are so professional & clean.
Elizabeth is an amazing owner she makes sure you get exactly what you ask for, Isabella and Dora worked on my pedicure and they did an amazing job. Isabella went into overtime on my feet she took her time and made sure I was pleased with her results and I appreciate that. Dora stepped in and helped with the design on my toes and she also did a good job and I was overall pleased with the results. This is my new go to nail salon and it's very close to my house so ➕ ➕ ➕
Amilee drilled into my cuticles and did a horrible job. She wasn’t paying attention at all, she was helping other customers and awnsering the phone while doing my nails. It took double the time it should of and she did a bad job on the paint, the acrylics were unevenly shaped. I have been going here for years but I never had amilee. I will continue going here but I will ask to not have amilee, I would like to have Miriam because she did an amazing job last time I had her.
My first visit but will not be my last. The cleanliness while going through the pandemic was remarkable. The staff are tested biweekly and they take the customers temperature before you can fully enter and they enforce social distancing. They wipe each station after each use. The owner made a couple distance. The prices are very reasonable and they give a 10% discount to essential workers.
Only been here for regular manicure & pedicure....practically had been seen by all the ladies...they all do an excellent job. Place is clean & welcoming.
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Aroma Nail & Spa Info
Amenities
Health & safety
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Appointment required
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
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Location
Places
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