Asian Nails

+1 313-886-4351

13310 E Jefferson, Detroit, MI 48215 United States of America

Open Today: -

Quick Facts About Asian Nails

Asian Nails has received a mix of positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze the comments provided.

Strengths:

1. Professionalism: Multiple customers have praised the professionalism of their nail technicians, specifically mentioning Jill and Sonny. This indicates that the staff at Asian Nails are well-trained and competent in their work.

2. Nail art expertise: Peter, a nail technician at the salon, has been commended for his nail art skills. Customers appreciate his ability to create unique and creative designs, suggesting that Asian Nails offers a high level of expertise in this area.

3. Friendly environment: The salon has been described as having a friendly and welcoming atmosphere. Customers highlight the prompt service and the overall positive experience they have had at Asian Nails.

4. Eyebrow waxing: Sonny, a staff member at the salon, has been specifically praised for her eyebrow waxing services. This indicates that Asian Nails excels in providing this particular service.

5. Good job on nails: Several customers have complimented the quality of their nails after visiting Asian Nails. Positive feedback from customers regarding the appearance of their nails indicates that the salon is proficient in providing nail services.

Weaknesses:

1. Communication issues: One customer expressed frustration with the salon's lack of response to phone calls, making it difficult to schedule appointments. This suggests a weakness in their communication system and may result in customers having to visit the salon in person to make appointments.

2. Inconsistent service: Another customer mentioned an issue with receiving unequal treatment compared to other customers. This inconsistency in service suggests a potential weakness in the salon's customer service and adherence to policies, as well as a lack of professionalism in handling customer concerns.

3. Lack of professionalism: One customer reported witnessing unprofessional behavior from the owner's children, including disrespectful comments and profanity. This indicates a weakness in maintaining a professional and respectful environment, which may impact the overall customer experience.

4. Training and quality control: A customer mentioned the need for rigorous training for the staff at Asian Nails, including consistent adherence to procedures and maintaining cleanliness. This suggests a potential weakness in training and quality control within the salon, which may affect the overall customer satisfaction.

5. Pricing transparency: A customer mentioned confusion regarding pricing and the need for all staff members to have a clear understanding of the salon's pricing policies. This suggests a potential weakness in communication and transparency regarding pricing, which may lead to customer dissatisfaction.

While Asian Nails has strengths such as professionalism, expertise in nail art, and a friendly environment, there are also weaknesses in areas such as communication, professionalism, and consistency in service. Addressing these weaknesses, specifically through improved communication systems, training, maintaining professionalism, and ensuring transparency in pricing, can enhance the overall customer experience and contribute to the salon's success.

Best TL Reviews

I been going there for a while my nail tech is Jill I love her work very professional and she is a sweet person I always get good feed back pn my nails people say they are pretty.

Before COVID, I liked them. Now that "appointments" (signing in and awaiting a call back), I don't recommend them AT ALL. They do not answer their phone so you cannot make an appt without going there to sign in.

The older woman clearly has favorites who must not have to adhere to the sign- in policy. She once said it would be "HOURS" before my daughter and I would get a call back when there was only one person ahead of us. She was rude to my daughter when I sent her back after several hours to see if at least she could be served. When I went back by myself a week or so later, early in the morning, I got the same line and no callback at all.

When I first went there during COVID (earlier in 2021), the older woman was not present. I signed in, was told by the young, Asian woman that it would be a while, but was called back 5 minutes later. The young, black woman did my nails. No problem and she did a great job. That's the only reason I tried again after the older Asian woman was rude to my daughter on my second visit. But no more. Asian Nails has lost 2 customers who live just 5 minutes away.

I used to go to this shop on occasion under the previous owners and even former location and it was great. When it moved to Jefferson, I reduced my patronage. I returned recently and acknowledge it's under new ownership. It's now black owned which is great in a city that's over 83% African American. Now in my opinion and based on my encounter, the new owner needs to take one day and work the ladies though a rigorous training. Prices need to be understood by all, steps of a pedicure/manicure need to be followed consistently with something extra if possible, any towels with polish stains or dirt get rid of, if someone is just getting a polish on toes or hands and nail filing occurs spritz with water and wipe residue before polishing....I could go on. They have a good thing if they can tighten it up. The shop looks decent enough, but to attract and retain consumers, and be able to enhance, make corrections soon!! That way they'll have money to repair chair massagers, hire security and more.

Now on a funny note, when the former owners debated prices, errors, or customer orders we couldn't understand the language. Now that sistas are running the show, we hear everything, which means they need to learn how to be discreet so that we're not caught in the debate.

So I may give them another chance soon. ✊

Sonny is awesome, she takes time to ensure your pedicure is how you would want it and expect. Prompt service and friendly environment.

Clean neat sweet good ????????job .Professional very nice owner .Very good message chairs

Eyebrows wax excellent. Good direction on taking care of your nails. Lesson about funds. Real special faith business.

Great experience! Peter can do nail art like no other!

I was not pleased with the staff attitude. I took my sister to get her nails done here, and the owner kids was in there. One of her son's said "hi" but we didn't hear him and he yelled "I mean yall could of said hi back" that was so rude to us. Than the girl who was doing my sister nails did a excellent job, but the owner kids was criticizing her because she was new. This place is so unprofessional. I don't think her kids are licensed. They don't have no respect for others and all I heard was profanity. I want to continue to support this black own business but, please work on professionalism!

So I go here all the time. Peter is amazing at nail art and his sister gives nice tips for nails. Sony is amazing at eyebrows everyone stay complimenting me and she's good at acrylic nails. It's this dark skin skinny girl, she's so amazing at designing and putting colors together. I truly enjoy going here..