Bubbles & Bows Pet Salon

+1 864-963-1905

637 NE Main St, Simpsonville, SC 29681 United States of America

Open Today: Closed

Quick Facts About Bubbles & Bows Pet Salon

Bubbles & Bows Pet Salon seems to have a mix of positive and negative feedback from customers. Let's dive into the strengths and weaknesses of this pet salon based on the comments provided.

One of the strengths highlighted by a customer is the kind staff. They mention that the employees were kind to their difficult dog and were successful in grooming them. This indicates that the staff at Bubbles & Bows Pet Salon have a good understanding of handling challenging pets and are able to provide a positive experience for both the pets and their owners.

Another strength mentioned is the good grooming job done on the dogs. A customer praises the salon for their grooming skills and expresses their satisfaction with the results. This suggests that the pet salon has skilled groomers who are able to meet the grooming needs of different dogs effectively.

Additionally, a customer appreciates that Bubbles & Bows Pet Salon is a place where their old dog feels comfortable and doesn't immediately get stressed or anxious. This indicates that the salon provides a calm and reassuring environment for pets, which is important for their well-being during grooming sessions.

On the other hand, there are some weaknesses pointed out by customers that need to be addressed. One recurring issue is the lack of specificity in appointment times, resulting in dogs spending a significant amount of time in a cage. This suggests that the salon could improve their scheduling system to minimize the time pets spend in confinement, which can be stressful and uncomfortable for them.

Another weakness highlighted is the negative experience with the new owner and staff. A customer mentions that they were treated rudely, which is not ideal for a business that should prioritize excellent customer service. This indicates a potential issue with employee training or management that needs to be addressed in order to improve customer satisfaction.

Furthermore, there are significant concerns with the boarding services provided by Bubbles & Bows Pet Salon. One customer shares a serious incident where their dog was administered insulin at the wrong time, resulting in a diabetic coma. This is a grave mistake that should not happen in a professional pet salon, and it raises questions about the competency and attention to detail of the staff involved in the boarding services.

Another customer describes a situation where there was a clear lack of communication and care during the boarding of their dog. The customer's dog was left unattended for an entire day, and when they called for an explanation, there was no response. This indicates a failure in communication and possibly neglect in the care of the animals entrusted to the salon.

Lastly, a positive comment highlights the excellence of a specific staff member named Samantha. This suggests that while there may be weaknesses in some areas, Bubbles & Bows Pet Salon has capable and caring individuals on their team, which can contribute to a positive experience for customers and their pets.

In conclusion, Bubbles & Bows Pet Salon has strengths such as kind staff, good grooming services, and a comfortable environment for pets. However, there are significant weaknesses including scheduling issues, rude behavior from staff, and serious concerns with the boarding services, including improper administration of medication and neglectful care. Addressing these weaknesses should be a priority for the salon to improve overall customer satisfaction and the well-being of the animals they serve.

Best TL Reviews

I will not be bringing my dog here anymore. Don’t let the low price deceive you. The last two times I picked my dog up from there, she was rubbed raw on the nose, one of the times, she was bleeding. Also, the latest time, her fur was completely rubbed off in one spot on her neck and it was so red and irritated.

Very kind staff! I have a difficult dog to groom and Bubble and Bows were so kind to him and successful! They were even able to get his nails!

They do a good job with the dogs grooming. We wish the appointment time was more specific so the dogs dont have to spend almost the entire day in a cage.

Love bring my dog here. She's old & has issues(especially with being left places) and this is one of the few places I can bring her & she doesn't immediately freak out. I love how they care for my baby ????

Previous owner before she passed was amazing! The new owner especially and staff is terrible! Very rude to me and my dog

They have done a great job on our 2 little dogs ????. Staff is always polite and friendly.

Really hate writing bad reviews but sometimes you just have to. I've taken my dog here for 5 years for grooming. Great grooming BUT my mom and sister had terrible experiences with boarding. They gave my mom's dog her insulin shot WAY to soon than her scheduled due time which is typically 12 hours apart and sent my mom's dog in a diabetic coma. They did rush her to the urgent care and took care of the bills for my mom (as you would expect) - had no explanation on why this was done... Then my sister just used them for boarding end of Jan 2019 she called on Saturday (as I heard her) to confirm what time pick up would be on Sunday -- 10:00 am.. for 1 hour! NO ONE ever showed up - waited 40 minutes. Called all day and left messages on the answering machine - no one ever called back that day - so we pretty much know the dogs were not taken care of that day. When they finally got to pick her dog up on Monday at NO explanation only "you will need to talk to Phyllis" about that. Hate hate this had to have happened but I will no longer take my dog for grooming either much less boarding.

Samantha is the BEST!!! She is so sweet and loves every furbaby like it's her own. Love this place!!!