Ci Ci Nails

+1 410-579-1891

6501 Huntshire Dr STE 103, Elkridge, MD 21075 United States of America

Open Today: -

Quick Facts About Ci Ci Nails

Ci Ci Nails place has several strengths and weaknesses based on the comments provided.

Starting with the strengths, the first comment highlights the excellent customer service and specifically praises Amy for giving a great pedicure. This indicates that the staff at Ci Ci Nails place is attentive and skilled, making customers feel pampered and relaxed during their visit. The second comment also praises the customer service, emphasizing the friendly staff and the overall relaxing atmosphere of the salon. The availability of complimentary amenities such as wine, chocolate, snacks, music, TV, and WiFi further enhance the customer experience. The inclusion of charging stations demonstrates thoughtfulness towards customers' convenience. Additionally, the staff's flexibility and attentiveness are acknowledged, with Tyn being praised for his ability to listen to customer preferences and deliver exactly what they want. The ability to customize nail colors to individual preferences is also highlighted in this comment. The third comment mentions a positive first experience at the salon, where the customers were able to get their desired services quickly and happily, even without appointments. The affordable prices are also mentioned as a strength, making Ci Ci Nails place an attractive option for budget-conscious customers. Finally, the fourth comment praises Ci Ci Nails place for their appealing designs and relying on a specific staff member for this service.

Moving on to the weaknesses, the second visit is described as a negative experience. Despite having appointments, the customers had to wait for a considerable amount of time before receiving their services. One of the customers even sat unattended for over 40 minutes, which indicates a lack of efficient scheduling and time management on the salon's part. Furthermore, the technician performing the services was frequently distracted by their phone, compromising the quality of the service provided. The comment suggests that the lower prices compared to other salons may reflect the overall quality of the experience, implying that clients get what they pay for. The fifth comment highlights a weakness in the nail tip application at Ci Ci Nails place, noting that they tend to break within a week. This indicates a possible lack of durability in the products used or the technique employed by the salon. The sixth comment expresses disappointment in the declining customer service at Ci Ci Nails place. The commenter claims that the salon has become rushed and overbooked, leading to a decrease in the overall quality of the experience. The absence of previously offered refreshments without being prompted is also noted. Additionally, the increased prices for services are highlighted as a negative aspect. Finally, the last comment narrates a negative experience where a customer had to wait for an extended period of time and faced rude behavior from the technician when expressing dissatisfaction with the service. This incident suggests a lack of professionalism and customer care on the part of the staff member involved.

In conclusion, Ci Ci Nails place has strengths in terms of customer service, skilled staff, relaxing atmosphere, complimentary amenities, flexibility, customization, and affordability. However, weaknesses are evident in terms of appointment scheduling, time management, technician distractions, nail tip application, declining customer service, pricing, and unprofessional behavior. The salon should address these weaknesses to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

I love this place. Checkout Amy for a great pedicure ❤️

The customer service here is awesome ???? ????. Great staff. I, definitely was pampered, made me feel so relaxed, that I didn't want to leave ????.

Tyn us the very best of the best. He takes his time and really listens to what I want. ..

And gives it to me. Tyn is also very flexible and understanding. They have wine, chocolate and snacks!!!! Also, there is music, TV and WiFi! ! They also offer complimentary charging stations. Best place ever!! Tyn made this color just for me!! Noone else has it.

This is our second time here. First time was great! We didn't have appointments and were in and out quickly and happily. Second time not so much. We had appointments for 4:30 (gel manicure and regular pedicure) and didn't leave until after 7pm. My friend sat in the chair unattended for over 40 minutes before a tech was available for her. My tech completed my services more quickly but was on the phone the entire time (airpods) and frequently stopped in the middle of my manicure to retrieve his phone. Prices are some of the cheapest in the area but you get what you pay for I guess.

I only go to Ci Ci’s for designs. I don’t like how they apply nail tips. They usually break within a week. I usually allow the young guy to do my designs he is awesome.

We always go to CiCi nails. They are welcoming and they talk to you the whole time you are there. They also offer beverages and snacks for you and children. Vicki always does my daughter's nails and we are always satisfied. We drive about 45 minutes to see her. Oh, and the nails usually look good for about 3 weeks with the gel nail. Can be expensive, usually we pay around 60.

I’ve been patronizing this business for 3yrs now and their customer service has gone down the drain! They constantly rushing services and or over booked in terms of appointments. They use to offer you the lite refreshments ,now it’s like you have to ask and if so your looked at funny! Meanwhile their prices have skyrocketed a full set with gel polish 50 dollars, 30 dollars for a basic pedicure with regular polish! Lord know they are clean but that should be the standard for any nail salon, that’s the only thing I can’t take from them but besides that way too over priced!!

Went in on a Sunday made an appointment. They were running late so I waited approximately one hour for service. Leon then shoved a bowl on my lap full of acetone. When I told him it was too strong he yelled at me. Although, Vicky has always provided courteous service I will not be back.