Danny’s Hair & Beauty

+1 216-395-2000

5675 Turney Rd, Garfield Heights, OH 44125 United States of America

Open Today: -

Quick Facts About Danny’s Hair & Beauty

Danny's Hair & Beauty place has a mix of strengths and weaknesses based on the comments provided.

One strength highlighted by a customer is that they have a wide variety of products and everything one might need. This shows that the store offers a good selection, which is important for customers who want convenience and the ability to find what they are looking for in one place. This is further emphasized by another comment from a customer stating that all their girlfriends get their stuff from here. This indicates that Danny's Hair & Beauty place is popular among certain groups of customers, suggesting a strength in meeting their needs and preferences.

Another strength identified is the convenience of the location. One customer mentions that the store is walking distance from their home, making it highly convenient for them. Proximity to customers can be a significant advantage for a business, as it reduces travel time and effort required by customers to shop there. This could potentially attract more customers from the surrounding area who value convenience.

Additionally, several comments praise the cleanliness of the store. A clean and well-maintained environment can create a positive impression on customers and contribute to their overall shopping experience. This suggests that Danny's Hair & Beauty place prioritizes cleanliness, which can be a strength in attracting and retaining customers.

However, the weaknesses conveyed through the comments are also noteworthy. Multiple customers express dissatisfaction with the customer service they received. They mention instances of unprofessional behavior, such as the owners not engaging with customers or showing any signs of friendliness. One customer even states that the workers only started to engage with them once they spoke up. This indicates a weakness in customer service and suggests a lack of attentiveness and friendliness from the staff.

Another recurring complaint is the perception of overpricing. Multiple customers state that the prices at Danny's Hair & Beauty place are high or that they felt the products were overpriced. Pricing is a critical aspect for customers, and if they perceive the prices to be unreasonable or unfavorable compared to competitors, it can discourage them from shopping there.

Furthermore, a couple of comments mention negative experiences with rude employees. Although one customer highlights the presence of a polite and helpful staff member, the fact that there were instances of rude behavior from other employees suggests inconsistency in the service quality. Consistency in delivering good customer service is crucial for customer satisfaction and loyalty. These negative experiences may deter potential customers from returning to the store.

In conclusion, Danny's Hair & Beauty place has strengths in terms of a wide selection of products, convenience of location, and a clean environment. However, there are weaknesses in customer service, including unprofessional behavior and perceived overpricing. Addressing these weaknesses can be crucial for improving customer satisfaction and loyalty, leading to the growth and success of the business.

Best TL Reviews

Will never shop here again! I have tried this place twice and unhappy both times with the service. The owners don’t move from behind the register to help let alone even speak when I am handing them my money. I find more products and more welcoming staff at StarBeauty. I would rather travel farther than to shop here.

Cheap clothes, unprofessional, bad customer service ,over price , never returning back to this hair store

Unprofessional and did not speak when I walked in. Workers didn’t help or speak either until I said something. I will not be shopping at this location again.

They have everything you need or looking for, all my girlfriends get their stuff from here!

Great place,clean,Great customer service and they have everything

I enjoy going to Danny's it is very convenient for me because I live up the street from the store and it is walking distance. Everyone is polite and they always have what I need and for the price. I recommend it highly for everyone.

I pretty much can find everything i need here and the prices are reasonable. I've only had two experiences where i was spoken to in a rude manner by employees. There is one guy who typically works the register closets to the door who is always polite, always speaks, and is extremely helpful. I appreciate him being there. There are others besides him that are very helpful. I also work at Cosmopolitan Dermatology and i refer a lot of patients to this store who live closer to the area because they carry the Royal Oils Head and Shoulders shampoo and conditioner.

Good selection of colored hair very affordable