Quick Facts About Diamond Nails
Diamond Nails has received mostly positive comments, indicating several strengths that they possess. These strengths include excellent service, a friendly and welcoming staff, skilled technicians, fair pricing, and a clean and safe environment. However, there is one negative comment that highlights a weakness in the form of poor customer service and a dissatisfied customer experience. Let's explore these strengths and weaknesses in more detail.
One of the biggest strengths of Diamond Nails is their excellent service. Customers consistently praise their experiences, such as the comment stating, "What a wonderful experience!" The customer had a positive experience with their 4-year-old daughter, who received a pedicure with special treatment. This shows that Diamond Nails pays attention to providing a personalized and enjoyable experience for their customers.
Another strength lies in the friendly and welcoming staff. Comments consistently mention the kindness and friendliness of employees such as Henry and Tiffany. The comment, "Henry and Tiffany are so kind and always do a great job," indicates that the staff members make customers feel comfortable and valued during their visits.
Skilled technicians are also mentioned as a strength of Diamond Nails. Comments such as, "Henry did an amazing job as usual," and "Henry does an amazing job with acrylic nails," demonstrate that customers are satisfied with the quality of work provided by the technicians. These positive experiences contribute to customer satisfaction and loyalty.
Fair pricing is another strength mentioned by customers. The comment, "The owners are truly great people that do excellent work with extremely fair prices," indicates that Diamond Nails offers competitive pricing for their services. This can be a significant advantage in attracting and retaining customers, as people appreciate receiving value for their money.
Having a clean and safe environment is crucial for any nail salon, and Diamond Nails seems to excel in this area. The comment, "They always have a clean environment and the store is always lit up and overall a safe environment to be in!" shows that customers feel comfortable and secure during their visits. A clean and safe environment enhances the overall customer experience and contributes to positive reviews.
While Diamond Nails has received mostly positive feedback, there is one negative comment that should be considered. The customer states, "Had a deluxe pedicure, $55, from Henry. Was not satisfied with service and returned next day," indicating dissatisfaction with the service received. They further mention being yelled at and threatened by Henry when requesting a refund. This negative experience represents a weakness in the customer service provided by Diamond Nails. It is essential for the business to address such issues promptly to prevent any further negative experiences and to maintain a good reputation.
In conclusion, Diamond Nails possesses several strengths that contribute to their positive reputation. These include excellent service, a friendly and welcoming staff, skilled technicians, fair pricing, and a clean and safe environment. However, there is one negative comment highlighting a weakness regarding customer service. It is crucial for Diamond Nails to address and rectify any issues to ensure that their positive reputation is maintained and their weaknesses are minimized.
Best TL Reviews
What a wonderful experience! I took my 4 year-old daughter in to see Tiffany for pedicures to celebrate preschool starting, and they did a fantastic job for both of us. My daughter had her own special butterfly chair and foot bath. She loved the purple sugar scrub, the pink lotion, the foot massage, and her sparkly purple nails. We were treated with respect and kindness. We look forward to scheduling with Tiffany again very soon!
I LOVE this place. My mom and I have been going here for years. Henry and Tiffany are so kind and always do a great job. I’ve brought my little girls a few times as well and they love sitting in the pink butterfly chair to get their nails painted!
I have been going to Diamond Nails now for over a year, based off a recommendation from a friend. I am so glad I gave them a try. I have been continually pleased with the service, ease of scheduling, friendliness of all the staff, and the quality of work. I typically see Henry, but they are all great. Ty is super fun to talk to as well. They offer beverages and do their best to make you comfortable during the time you're there, and they don't try to push add-on's or things that cost extra. 100% recommend.
Posted a photo from today 2/14. Henry did an amazing job as usual.
I've been to many nail salons over the years and this one is my absolute favorite! The owners are truly great people that do excellent work with extremely fair prices. My acrylic nails last a full 3 weeks and their pedicures are top notch. Friendliness along with quality! I can't ask for more.
WOULD NEVER RECOMMEND THIS PLACE. Had a deluxe pedicure, $55, from Henry. Was not satisfied with service and returned next day. Asked for refund as I did not want them to do it over because my legs were bruised from his massage. I was yelled at, video filmed and threatened that he would call the police. All because I was dissatisfied with service. I WOULD NEVER RECOMMEND THIS BUSINESS.
I’m born and raised in Idaho...and that’s how Idahoans do it! They stand by their service!!
This was the first salon I’ve been to since moving to Boise and I will never be back. I had a mani/pedi done, when I got into my car- there was green mask all over my legs still! My nails are uneven and polish all over my cuticles! The manicure is so bad I am ashamed and hiding them- which, if I paid “X” amount for a manicure, my goal is to feel like I can show them off. Very disappointing.
I absolutely love this nail place. I have been going to Diamond Nails for years now! Their service is amazing and they are so friendly and funny and always make my experience worth coming again. Henry does an amazing job with acrylic nails and he always spends time on designs when I want them. They have outstanding work and impress me with every visit :)
I like to get my nails done and I’ve gone to a couple others places but this one is by far the best. I’ve stuck with them for a year now and I am never disappointed ! Super friendly staff, Henry and Stephanie are amazing! They always have a clean environment and the store is always lit up and overall a safe environment to be in! I recommend
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Diamond Nails Info
Amenities
Health & safety
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Mask required
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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