Quick Facts About Empress Nails
Empress Nails has received both positive and negative comments from customers, indicating that the business has its strengths and weaknesses. In this analysis, I will discuss the strengths and weaknesses of Empress Nails based on the comments provided.
Strengths:
1. Creativity: Lisa, the nail technician at Empress Nails, is praised for her creativity and talent in the industry. This suggests that customers can expect unique and well-executed nail designs when visiting the salon. Lisa's artistic skills can be a major draw for customers looking for something different and personalized.
2. Comfortable atmosphere: One customer mentioned that the shop is comfortable, implying a pleasant ambiance and environment. This positive atmosphere can contribute to the overall experience for customers, making them feel relaxed and at ease during their nail appointments. A comfortable atmosphere is essential for customer satisfaction and retention.
3. Reasonable prices: Several comments mentioned that Empress Nails offers reasonable prices for their services. Prices that are affordable can attract a wider range of customers who may have budget constraints or are looking for cost-effective choices. This affordability may contribute to the competitiveness of Empress Nails in the market.
4. Loyalty of long-term customers: A customer mentioned that they have been going to Lisa for many years, indicating a loyal customer base. The fact that customers have been coming back for many years is a testament to the quality of service provided by Empress Nails. This loyalty can help the business maintain a steady customer base and positive word-of-mouth reputation.
Weaknesses:
1. Inconsistency in service quality: One customer mentioned a negative experience where their nails broke shortly after getting them done. The customer also noted that one hand was thicker than the other, making them uneven. This inconsistency in service quality raises concerns about attention to detail and consistency in delivering high-quality services to customers.
2. Unprofessional behavior: Multiple comments referred to unprofessional behavior by Lisa, the nail technician. Customers reported instances of Lisa being late to open the business, cursing, and rushing through appointments. Unprofessional behavior can leave customers feeling dissatisfied and can negatively impact the overall reputation of the salon.
3. Poor communication: Another comment mentioned a misunderstanding between Lisa and the customer, which resulted in a poor outcome. Effective communication is crucial in understanding customer requirements and ensuring that the desired outcome is achieved. The lack of proper communication can lead to customer dissatisfaction and potentially damage the salon's reputation.
4. Long wait times: A customer mentioned that they had to wait for several hours to get their nails done. This indicates a problem with managing appointments and potentially inadequate staffing. Long wait times can deter customers, as it is time-consuming and inconvenient. Efficient appointment management is essential to provide a smooth experience for customers.
Overall, while Empress Nails has strengths such as creativity, a comfortable atmosphere, reasonable prices, and a loyal customer base, there are clear weaknesses that need to be addressed. Inconsistency in service quality, unprofessional behavior, poor communication, and long wait times can all harm the salon's reputation and customer satisfaction. Addressing these weaknesses through improved training, better appointment management, and fostering a more professional environment can help Empress Nails enhance its overall performance.
Best TL Reviews
Lisa is very creative and does a great job!
OMG!!!! I love my nails!! Comfortable shop!! Small mother and daughter business, they made me feel like family!! My new nail salon..and they have very reasonable prices!!!
Lisa is amazing very talented in the industry of nails. Love the f outta her art work. Lashes on be on point. Eyebrows on fleek as well.
I have been going to Lisa for many years and I must say this was the first and the worst experience I have ever had!! I got my nails dipped two less than weeks ago and they are breaking off and cracking as I type! One hand is thicker then the other, making them uneven and why I feel like my nails are breaking. Not to mention these are my natural nails, no tip and wanted them to continue to grow! The nail tech had an Horrible attitude, because I miss understood what Lisa told me about what I actually wanted and even though I apologized for the misunderstanding, she was in her feelings and didn't complete the job correctly. Again like I said I've been going there for years and have never had anything like this happen!! Sorry Lisa for the rating but... it is what it is!
Horrible service. Very unprofessional people in this place! Mainly LISA!!! Lisa sits back and curse and is always late to open business. Business says she opens at 9:30 and she don’t open until 12:00 & 1:00! Call her she gives you a time then does something to her phone to not accept calls and then don’t show at the time she say she will arrive! Every single service is cheap but it deserves to be cheaper because none of her services last!
The prices are affordable, but it’s hard to appreciate that when these people MAINLY LISA is soooooo unprofessional! She NEVER open on time, so God forbid you have plans and go by the time online or on her door to get your nails done.. if she’s in a rush, bec at 3 she has to go pick up her kids SHELL GIVE UOU RUSHED WORK. I wanted my nails a specific way and bec she was in a rush she told me I couldn’t get my nails that way. & expect to be in the nails shop for 5 hours! was in love with her work, but she is so unprofessional it’s unbearable!
Love Lisa and her sister whenever I'm in Baton Rogue I will be going to Lisa
She has been my nail tech for more than 15 years.......I followed her from Top Nails...never had a problem...I pass several nail shops before getting to Empress but her skill is unmatched......I live about 30 minutes from this shop and will always travel for her services.....shes the best hands down ❤❤❤❤????????????
Place Pictures
Empress Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 07:00 PM |
How to go there
Location
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