Freedom Nails

+1 843-673-0072

1210 S Cashua Dr # 7, Florence, SC 29501 United States of America

Open Today: -

Quick Facts About Freedom Nails

Freedom Nails is a nail salon that has received a mix of positive and negative comments from customers. In order to accurately assess the strengths and weaknesses of the salon, it is important to consider the various aspects mentioned in the comments.

Starting with the positive comments, one customer mentioned that the person who did their nails was gentle and friendly, creating a pleasant atmosphere. Another customer expressed their satisfaction with the precision, professionalism, and manners of the nail technician, recommending the salon to others. Additionally, a customer praised the quality of the work done by a nail technician named Kelly and also complimented the affordable prices.

On the other hand, there were some negative comments that revealed weaknesses in the salon. One customer mentioned that the service was slow because there were only two people working, with one person focusing on pedicures and the other on nails. While they acknowledged that the staff takes their time to ensure quality work, they did not feel that it was worth the wait. Furthermore, another customer reported a negative experience in terms of customer service. They arrived before the stated closing time but were not greeted and were ultimately told that the salon was closed. This incident was described as rude and the customer vowed to never return.

Another negative comment highlighted a particularly unprofessional interaction. The customer arrived for a pedicure but was told by the owner that there was no time for that and was only offered a polish. The customer's toes were stripped of polish without their consent and the owner did not apologize or offer a solution. This encounter was deemed completely unprofessional and the customer expressed their disappointment.

In addition to the specific comments, there was also a mention of a staff member taking great care with a customer who had recently undergone minor surgery. The staff member made sure not to get the affected areas wet during the pedicure, showing their attention to detail and customer satisfaction.

Based on these comments, the strengths of Freedom Nails can be identified as having friendly and gentle employees, providing high-quality work, having affordable prices, and showing attention to customers' needs in certain cases, such as the customer who had undergone surgery. These positive aspects contribute to creating a positive atmosphere and ensuring customer satisfaction.

However, there are also weaknesses that emerged from the comments. The salon appears to be understaffed, leading to slow service and potentially dissatisfied customers. In addition, there were instances of poor customer service, such as the incident where a customer was not greeted and the encounter where the owner displayed unprofessional behavior. These negative experiences can tarnish the overall reputation of the salon and deter potential customers.

In conclusion, Freedom Nails has some notable strengths, including friendly staff, high-quality work, affordability, and attention to customer needs in certain cases. However, there are weaknesses in terms of understaffing and instances of poor customer service. It is important for the salon to address these weaknesses in order to provide a consistently positive experience for all customers.

Best TL Reviews

Great place the guy was very gentle with my nails friendly asphmospere.

I took my girlfriend here and she absolutely loves her nails and the man who did them was extremely procise, professional and well-mannered! She and I would definitely recommend anyone who needs their nails done to go get them done here at Freedom nails!

Slow service because there’s only two working. One does pedicures and the other nails (most of the time). However, when they do have a customer they make sure to take their time and do quality work. Do I feel like it’s worth the wait? No. Because you can find another salon that does the same thing. But these people really don’t care if you walk out, they have plenty of business. It’s all according to timing, try to catch them when they only have 2 people ahead of you.

I drove 15 plus minutes specifically because it’s always said on their door and online they close at 8! I walked in at 6:45 stood there for 5 minutes no one greeted me! As I was about to sign in the lady popped from under the counter and screamed we’re closed! So I asked why does google and your door say 8 she yelled back I don’t know!! Just RUDE!! NEVER EVER IM LIFE WILL I STEP FOOT IN THERE AGAIN!!

Kelly did a beautiful job on my nails best set of nails that I have gotten since moving back to SC! I highly recommend this place and their prices are great as well!

0/10 would not recommend coming here. I arrived to an empty salon and was met by a woman who looked to be the owner. I asked for a pedicure and started to look for colors. She gestured me to one of the pedi chairs and when I sat down, she immediately went to filing and buffing my nails. I asked her if we were still doing a pedicure and she said “no time for pedicure. If you want polish I can do it but you can leave if you want a pedicure. I don’t have time for that”, (even though the salon was EMPTY).Mind you, she already took the polish off of my toes and in the process of picking colors she painted a couple of my nails with the colors I was thinking of. Didn’t offer to take the polish off or even apologize for wasting my time. This whole interaction was COMPLETELY unprofessional. This woman should be ashamed of herself.

I absolutely love this nail salon !!! Always a friendly environment...TINA is absolutely wonderful she does an amazing job???? no rush takes her time with you and wants to exceed your expectations! I would highly recommend Freedom Nails ... and they prices are very affordable... and the polish and gel they use is top of the line ... I’ve never had a problem this is a wonderful place to get what you ask and pay for! They are fast and efficient

Having recently had minor surgery and not been able to do much during rehabilitation, I was anxious to have a pedicure. The staff greeted me and directed me to the pedicure chairs. Noting the bruises from the procedure, the attendant took great care in completing the pedicure without getting the affected areas wet. His concern and attention to completing the pedicure without annoying the affected areas was well appreciated and noted. All of the staff provide great service.