Friendly

+1 914-667-0696

113 Gramatan Ave, Mt Vernon, NY 10550 United States of America

Open Today: -

Quick Facts About Friendly

Friendly Place is a Chinese restaurant that has received mixed reviews from customers. Let's analyze the strengths and weaknesses of this establishment based on the comments provided.

Starting with the weaknesses, there are several negative aspects that customers have pointed out. One recurring issue is incorrect orders. In one comment, a customer specified their order of Orange Chicken with white rice and no vegetables on DoorDash, but received a different chicken dish with pork fried rice and vegetables. This shows a lack of attention to detail and poor order accuracy. Another customer mentioned that they were given disgusting soup despite making two trips. These incidents indicate a lack of consistency and quality control in the preparation of the food.

The quality of the food is also a major concern. Multiple customers expressed their dissatisfaction with the taste and overall quality of the Chinese food served at Friendly Place. One person described it as the "nastiest Chinese food" they had ever eaten, while another found it repulsive after just one bite. These comments suggest that the flavors and ingredients used in the dishes may be subpar or unpleasant, which is a significant weakness for a restaurant that specializes in Chinese cuisine.

Hygiene and cleanliness issues have also been observed. One customer reported finding dead bugs in their rice, which is a highly unsanitary and unacceptable situation. The lack of response from the restaurant when informed about the issue further adds to their weakness in terms of customer service and handling complaints.

In terms of customer service, several negative aspects have been raised. One comment mentioned the scatterbrain nature of a particular staff member, which suggests a lack of professionalism and organization within the restaurant. Another customer was dissatisfied with the response they received after finding bugs in their food, as they only received a simple thanks with no attempt at rectification or compensation. This indicates a lack of concern for customer satisfaction and an overall poor customer service experience.

Moving on to the strengths, there are a few positive aspects that customers have highlighted. One person mentioned that Friendly Place has been their neighborhood spot for their whole life and that the food is delicious. This suggests that there may be some dishes that are well-prepared and enjoyable. The reviewer also mentioned that the restaurant consistently provides good portions and offers tasty lunch specials. Additionally, homemade ice tea was praised for its quality and flavor. These positive comments indicate that there are some menu items that are worthy of praise and may attract repeat customers.

Furthermore, another customer expressed satisfaction with Friendly Place's portion sizes and the fact that they offer cash-only payment. This suggests that the restaurant understands the value of providing generous portions and accommodating customers who prefer to pay in cash.

However, it's important to note that the positive comments are outweighed by the negative ones, which point to more significant weaknesses in terms of order accuracy, food quality, hygiene, and customer service.

In conclusion, Friendly Place has clear weaknesses that need improvement. Issues with wrong orders, poor food quality, cleanliness, and customer service have been raised by multiple customers. While some positive aspects were mentioned, they are overshadowed by the negative experiences. Friendly Place should focus on addressing these weaknesses in order to provide a better dining experience and regain customer trust.

Best TL Reviews

I stated specifically on DoorDash within their receipt, Orange Chicken with white rice and NO VEGETABLES.

Instead I get a different chicken with pork fried rice and veggies in them. I of course call them back, and the woman says, it comes with vegetables. I even have the receipt to prove what my order was.

Now I know better to never order from them again.

Horrible lately . Lady there is scatter brain and the food is never ready . Today I made 2 trips and was still given disgusting soup

This was truly some of the nastiest Chinese food I’ve ever eaten. If I could give it 0 stars I would. I took one bite of everything and threw it out. Repulsive.

Food is delicious & I have ordered a few times but today will be my last. Found dead bugs in my rice. I called to let them know & got a simple thanks. Never again.

Been my neighborhood spot my whole life. They hook it up, always! My favorite dish is the szechuan chicken. You can never go wrong with the lunch specials. All the classics are good. Homemade ice tea is banging! And remember that its CASH ONLY.

It's not what it used to be when I was a kid I ordered chicken wings with pork fried rice The pork fried rice had no onions no beans sprouts It was just 5 pieces of pork and a plate full of rice I asked for my chicken wings to Be chopped up that didn't happen

I ordered chicken lo mein from this restaurant and it had a METAL SHAVING In It! I CUT MY TONGUE on the Metal Shaving! I was eating with the lights on (thank GOD) and felt like I was eating a staple and then when I pulled what was sharp out of my mouth it was a metal shaving that sliced my tongue! I cannot believe I am having to write this review but this is UNACCEPTABLE! This occurred on 2/17/2021

Theeee absolute WORSE PLACE to order Chinese food from in Mt. Vernon. I should have known not to order from "Friendly" the moment I realized they were very disrespectful when placing the order. Then to top it off I found a FINGER NAIL and HAIR in my food!!! Save your coins or or just order elsewhere.