Glamour Nails and Spa

1904 E Fire Tower Rd #103, Greenville, NC 27858 United States of America

Open Today: -

Quick Facts About Glamour Nails and Spa

Glamour Nails and Spa has received a mix of positive and negative comments, providing insight into both their strengths and weaknesses. Below is an analysis of the comments:

Strengths:

1. Friendly Staff: Multiple comments mention the friendliness of the entire staff at Glamour Nails. They create a warm and welcoming environment for customers, which is a positive aspect of the salon.

2. Thorough and Courteous Service: Customers appreciate the thoroughness and courtesy of the nail technicians, ensuring that they are satisfied with the service. This attention to detail enhances the overall experience for customers.

3. Skillful Nail Technicians: Several comments highlight the skill and expertise of specific nail technicians, such as Mimi and Diana. These technicians are praised for their ability to transform nails and provide a positive experience for customers.

4. Accommodating Management: The manager of Glamour Nails shows willingness to listen to customer complaints and apologize for any inconveniences. This level of responsiveness is appreciated by customers and shows that the management is committed to improving the salon's services.

5. Good with Kids: One comment mentions that Glamour Nails is great with kids, indicating that they have the ability to cater to a diverse range of customers, including families.

Weaknesses:

1. Inconsistent Service: One customer had a positive experience during their first visit, but their second visit was disappointing. This inconsistency in service, especially when it comes to accommodating customers who arrive close to closing time, can be a weakness for the salon.

2. No Clear Closing Time Policy: A customer mentioned that there should be a sign indicating the salon's closing time to avoid confusion or any inconvenience caused to both customers and employees. This lack of clarity can leave customers feeling unimportant or burdensome.

3. Unprofessional Atmosphere: A complaint regarding the new management mentions a loud and obnoxious atmosphere due to staff members chatting loudly and not considering the relaxation of clients. Additionally, the unprofessional behavior of the front desk employee adds to the negative experience of the customer. This can be seen as a significant weakness for the salon as it impacts the overall ambiance and customer satisfaction.

4. Inexperienced Technician: A customer had a negative experience with a technician named Rose, stating that she didn't know what she was doing. This raises concerns about the skill level and training of some of the employees at Glamour Nails.

In conclusion, Glamour Nails and Spa has strengths in terms of its friendly staff, thorough service, skillful nail technicians, accommodating management, and ability to cater to kids. However, there are weaknesses surrounding inconsistent service, lack of clear closing time policy, the unprofessional atmosphere created by some staff members, and the presence of inexperienced technicians. Addressing these weaknesses can help improve the overall experience at Glamour Nails and Spa.

Best TL Reviews

I love Glamour Nails. The entire staff is friendly, they take their time & do not rush to get the work completed. Kevin is awesome!

First time was great. Diana (the young lady who took care of me) was thorough and courteous. And she did wonders for my eyebrows. 5 star experience.

Second time (just now)...they made it seem like it was a hassle to do a manicure. I will admit I came in 20 minutes before closing (I forgot what the they closed in Sundays), but they acted like it would have been such a burden to take care of me. I’ve worked in hospitality for many years, and you shouldn’t make a paying customer feel like that- even if they walk in close to closing time. Especially when you have employees sitting around chatting and eating. At the very least, there should be a sign posted stating what time they stop taking appointments or walk-in clients. Spoke to the manager on the phone, and she apologized and thanked me for letting her know. Might consider coming back since I have a gift certificate. 2 star experience.

Good afternoon, my experience with Glamour Nails were great! I must first say the environment were friendly and warm. As soon as I walked in, I were greeted and seated. Mimi did my nails just like I wanted them and made sure I was satisfied. This was my first visit , but rest assure, I will be going back. Great job Glamour ???? !!!

I used to to there regularly with my mom and sister- perfect relaxing girls day. Never again. It’s under new management. I went alone yesterday, and it was the most obnoxious atmosphere I’ve ever encountered in a nail salon. 3 girls that worked there were SO loud laughting and carrying on conversation with no regard to the clients trying to relax and have a nice experience. My nail tech spoke No English, and even the gentleman working the front was sitting back in a chair so unprofessionally. I’m disheartened by the change in management and will never go back.

Mimi is amazing!! She took great care of me while making sure everyone else around us was pleased. My nails looked so bad before I came, she transformed them in under 30 minutes! Love this place and will only be coming here from now on

My experience wasn’t good! I was looking for nail shop and decided to try Glamour nails and spa. The technician I had her name was Rose. She was very friendly but didn’t know what she was doing. I received a fill in and the next several nails begin lifting. Aside from her, other workers were not friendly. I will never go back again! Not to mention that my nails looked horrible afterwards. Please think twice before going to this shop!

I took my daughter and niece here this afternoon and it was wonderful! I recently moved back to this area so of course I googled nail salons and read all the reviews. I decided that the positive reviews far outweighed the 1 or 2 negative ones and I'm glad I did. Kimberly was awesome and everyone else was friendly, nice, knowledgeable, and even great with the young girls. I have been to nail salons in dozens of cities/states all over from the high-end/expensive spas to the regular/everyday nail salons. My experience at Glamour was perfect! Definitely my salon of choice for as long as I am in this area! Thanks for doing a wonderful job!

I have been going to Glamour Nails for a few years now and I love going there! Not only are the owners good people, but the staff is super friendly and they make you have an enjoyable experience! They do a great job on all nail services and work great with kids as well! If you’re looking for a salon to go to, I highly recommend them! You won’t be disappointed with how great they are!